Full Product Manual

13
MPS TOUCHVIEW
TM
3.0 USER MANUAL
TROUBLESHOOTING
PLEASE NOTE: BE SURE TO OPERATE YOUR SAUNA WITH DOOR OPEN FOR  HOUR BEFORE USING.
TROUBLESHOOTING CONTINUED
5. Touch Screen turned black or locked up:
Solution:
Press power button on the top right side of the MPS Touchview
TM
control to turn unit on. Unplug sauna for 30 seconds and
plug back in. All your settings will be saved. Try rebooting the MPS Touchview
TM
control.
6. No power to any components including interior light:
No power to any components including MPS Touchview
TM
3.0 Controller and interior light. The high limit switch may have
been activated.
Solution:
System has overheated. No service needed, press red reset button on the outside back of the sauna near the top wall above
the system power supply pack. Allow to cool and resume normal operation.
7. OH message displayed on control panel:
Solution:
System has overheated. No service needed, simply allow sauna to cool down and resume use as normal.
8. SN message displayed on control panel:
Solution:
Temperature sensor or power supply system has failed. Remove from wall and replace with new sensor assembly located
inside the sauna at the level of the light fixture, or unplug sauna & locate system supply box. Remove the 2 wood screws
from the control box housing and replace power supply.
ERROR CODES:
Solution:
Read and write down all the information.
Unplug unit and plug back in after 30 seconds.
If error screen still appears, please call customer service at [phone].
9. Sauna light not working:
Solution:
Bad light bulb. Check light bulb in separate light socket.
Light not plugged in. Remove light mounting screw and light will come off the wall. Check light plug
to be sure it is plugged in securely.
10. Assembly bolts will not line up
Solution:
Floor not level so walls may have to be raised, lowered or tilted to align bolt holes.
If bolts line up but will not screw all the way into receiver, then bolts holes have saw dust or a burr in them.
Clean bolt holes with Q-tip. Screw a bolt into all 14 assembly holes to assure there is no burr in them. Lubricate
bolts with a small amount of petroleum jelly.
NOTE: DO NOT TIGHTEN BOLTS UNTIL SAUNA IS COMPLETELY ASSEMBLED
Plug in USB Cable: If error message states “PLUG IN USB CABLE” press TheraSauna™ icon to restart program. If program
does not start, attempt restart 3 or 4 times. If connection is still not working unplug from wall or turn off at circuit breaker in
your home circuit breaker box. Then start up the program by pressing icon and a message will be displayed saying “check
box” to make USB default to be used by program, check box and press ok. Then a second box will appear, check box and
press ok. This will resolve the issue.