Installation guide

10
Customer Service
Contact our Customer Service Department if your
appliance needs repair. Our Customer Service
Department (see below) will be happy to supply you with
details on an authorized servicer near you.
E number and FD number
When you contact Customer Service, please have the
Model (E) number and the FD number for your appliance
available.
You can find the identification plate with these numbers:
▯ in the appliance pass
▯ on the underside of the appliance
You can also find the E number on the glass ceramic of
your cooktop. You can check the Customer Service
Index (TK) and the FD number in the basic settings.
Please refer to the section on “Basis Settings” in your
Use and Care manual.
Please find the contact data of all countries in the
enclosed customer service list.
THERMADOR® Support
Service
We realize that you have made a considerable
investment in your kitchen. We are dedicated to
supporting you and your appliance so that you have
many years of creative cooking.
Please do not hesitate to contact our STAR® Customer
Support Department if you have any questions or in the
unlikely event that your THERMADOR® appliance needs
service. Our service team is ready to assist you.
USA
800-735-4328
www.thermador.com/support
Canada
800-735-4328
www.thermador.ca
Parts and Accessories
Parts, filters, descalers, stainless steel cleaners and more
can be purchased in the THERMADOR® eShop or by
phone.
USA
www.thermador-eshop.com
Canada
▯ If you live in any of the Atlantic provinces, Ontario, or
Québec contact:
Marcone
1.800.287.1627
▯ If you live in any of the Territories, Manitoba,
Saskatchewan, Alberta, or British Columbia contact:
Reliable Parts
1.800.663.6060
0DLQ6WUHHW6XLWH
,UYLQH&$
ZZZWKHUPDGRUFRP
