Use and Care Guide

24
Before Calling for Service
Before calling customer service, consider the
suggestions and instructions below:
Painted surfaces
Clean with hot soapy water or apply Fantastik
®
or Formula 409
®
to a clean sponge or paper
towel and wipe clean. Avoid using abrasive cleaners, like powder cleaning agents, steel wool
pads and oven cleaners.
Stainless steel sur-
faces
Always wipe or rub in the direction of the grain. Clean with a soapy sponge, then rinse and
dry, or wipe with Fantastik
®
sprayed on a paper towel. Protect and polish with Stainless Steel
Magic
®
and a soft cloth. Remove water spots with a cloth dampened with white vinegar.
Do not use any cleanser that contains chlorine as these may rust the stainless steel
Plastic & Controls When cool, clean with soapy water, rinse and dry.
Printed areas
(words & numbers)
Do not use abrasive cleaners or petroleum-based solvents.
Part Recommendations
Problem Suggestion
Neither the display nor the oven
operates.
▯ Properly insert the plug into a grounded power outlet.
▯ Reset the household circuit breaker or replace any blown fuses.
The display works, but the oven
will not operate.
▯ Make sure the oven door is closed securely and completely.
▯ Check to see if packing material or other materials are stuck to the door seal.
▯ Check for damage to the oven door.
▯ Press and hold the START l STOP touch button and attempt to re–enter cooking
instructions.
The power goes off before the
cook time has elapsed.
▯ Reset the clock and any cooking instructions.
▯ Reset the household circuit breaker or replace any blown fuses.
▯ Press and hold the START l STOP touch button and attempt to re–enter cooking
instructions.
The microwave power level
switches from power level 100%
to power level 80%.
If the oven is set to cook for more than 30 minutes at 100% power level, it will
automatically reduce the power to a 80% power level after 30 minutes to avoid
overcooking.
You see sparks or arcing. Remove any metallic utensils, cookware or metal ties from the oven cavity. If using
aluminum foil, use only narrow strips and allow at least one inch between the foil
and the interior oven walls.
The turntable makes noises or
sticks.
▯ Clean the turntable, roller ring and oven cavity bottom.
▯ Make sure the turntable and roller ring are positioned correctly.
Using your microwave causes
TV or radio interference.
This is similar to the interference caused by other small appliances, such as hair
dryers. Move your microwave further away from other appliances, like your TV or
radio.
The display shows error mes-
sage E-xx and service hotline
A malfunction has occurred. Note any error codes that may appear on the display.
Disconnect the appliance from the power supply by switching off the fuse in the
fuse box and call an authorized servicer.
The display shows error mes-
sage E-11 and service hotline
The touch buttons do not operate properly. This may be due to condensation on
keypad. Clean the control panel with a dry cloth. Disconnect the appliance from
the power supply by switching off the fuse in the fuse box and switch it back on
after 10 seconds.