Use & Care Guide

Disposal en-us
47
Fault Cause and troubleshooting
With a new oven there is a strong
odor when oven is turned on
This is normal with a new oven and will disappear after a few uses
▶
Operate the self clean mode to burn-off the smell more quickly.
Control does not react when a key
is touched
The control is wet or soiled
▶
Clean the control panel an wipe it dry.
The touch keys are not pressed correctly
1. Press the center of the button.
2. Use the flat part of your finger.
Warm air or steam escapes from
oven vent
It is normal to see or feel steam or warm air escaping from the oven vent
CAUTION
The oven vents are important for air circulation. Covering the oven vents will cause
the oven to overheat. Refer to the appliance overview for the location of the oven
vents. → Page10
▶ Do not obstruct oven vents.
Cooling fan runs even when the
oven is turned off
The cooling fan will continue to run, even after the oven has been turned off, until
the oven has cooled sufficiently
▶
This is normal. There is no action required.
Water tank empties without any
apparent reason
The water tank is not closed properly
▶
Close the tank lid until it clearly snaps into place.
The tank lid seal is dirty
▶
Clean the seal of the tank lid.
The tank lid seal is not functioning
▶
You can purchase a new water tank through Customer Support.
A "plop" noise can be heard during
cooking
The water vapor causes a temperature change in frozen food
▶
This is normal. There is no action required.
Appliance no longer produces
steam correctly
The appliance needs to be descaled
▶
Descale the appliance.
Disposal
15 Disposal
Disposal
Find out here how to dispose of old appliances correctly.
15.1 Disposal of your old appliance
Environmentally compatible disposal allows valuable raw
materials to be recycled.
1. Unplug the appliance from the power supply.
2. Cut through the power cord.
3. Dispose of the appliance in an environmentally compati-
ble manner.
Information about current disposal methods can be ob-
tained from your specialist dealer or local authority.
Customer service
16 Customer service
Customer service
If you have any questions on use, are unable to eliminate
an issue in the appliance yourself, or the appliance needs
to be repaired, please contact our Customer Service.
We will work to find an appropriate solution for you thereby
avoiding unnecessary visits by a service provider.
With any warranty repair, we will make sure your appli-
ance is repaired by a trained authorized service provider
using genuine replacement parts. We use only genuine re-
placement parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
If you contact the Customer Service, you will require the
model number (E-Nr.) and the production number (FD) of
your appliance.
USA:
800-735-4328
www.thermador.com/support
www.store.thermador.com/us
CA:
1-800-735-4328
www.thermador.ca
For assistance with connecting to HomeConnect™, you
can also view instructions here:
www.home-connect.com/us/en/help-support/set-up
16.1 Model number (E-Nr.) and production
number (FD)
You can find the model number (E-Nr.) and the production
number (FD) on the appliance's rating plate.
You can see the rating plate with these numbers when you
open the appliance door.
Making a note of your appliance's details and the Cus-
tomer Service telephone number will enable you to find
them again quickly.