Use and care GUIDE Professional Series Pro Harmony® Ranges THERMADOR.
Use and care GUIDE Professional Series Pro Harmony® Ranges Table of contents............................................................................... 5 Models: PRD304WHU PRD305WHU PRD364WDHU PRD364WLHU PRD366WHU PRD484WCHU PRD486WDHU PRD486WLHU THERMADOR.
Home ConnectTM user’s information Wi-Fi® module FCC/IC statements Model: COM2 FCC ID: 2AHES-COM2 IC: 21152-COM2 The Home Connect module is a communication device designed to provide communication between appliances and smart devices. This module is integrated at the factory, under direct control of BSH Home Appliances Corporation, and is not user serviceable or upgradable. At least 20 cm separation distance should be maintained from device to user.
Congratulations! Congratulations on your recent Thermador purchase! Whether you are a dedicated chef or simply a connoisseur of the art of cooking, owning a Thermador kitchen is the ultimate expression of personal style, good taste and an appreciation for the complete culinary experience. Our award-winning products have been empowering culinary enthusiasts for more than eleven decades. Before you begin using your new Thermador product, please take a moment to review the Use and Care Guide.
Table of Do-it-yourself maintenance ....................................................54 CONTENTS Before calling for service ........................................................55 Oven light bulb replacement ..........................................54 Troubleshooting ..............................................................55 Service information .........................................................56 Remote costumer service connection ........................56 Safety .................
Safety 9 IMPORTANT SAFETY INSTRUCTIONS READ AND SAVE THESE INSTRUCTIONS Please read carefully Installer: Please leave this guide with this unit for the owner. Owner: Please retain this guide for future reference. Use appliance only for its intended purpose as described in this manual. WARNING When properly cared for, your new appliance has been designed to be safe and reliable. Read all instructions carefully before use.
9 IMPORTANT SAFETY INSTRUCTIONS READ AND SAVE THESE INSTRUCTIONS WARNING Before servicing or cleaning the unit, switch power off at service panel and lock service panel. This will prevent power from being switched on accidentally. When the service panel cannot be locked, securely fasten a prominent warning device, such as a tag to the service panel. Gas type verification Natural gas – 7 in. column water (17.4 mb) min., 14 in. (34.9 mb) maximum Propane gas – 11 in. water column (27.4 mb) min., 14 in. (34.
9 IMPORTANT SAFETY INSTRUCTIONS READ AND SAVE THESE INSTRUCTIONS It is the personal responsibility and obligation of you, the user, to have this appliance connected to the electrical power supply by a qualified electrician, in accordance with the National Electrical Code and/or applicable local codes and ordinances. Clearances from non-combustible materials are not part of the ANSI Z21.1 scope and are not certified by CSA.
IMPORTANT SAFETY INSTRUCTIONS READ AND SAVE THESE INSTRUCTIONS WARNING To reduce the risk of injury to persons, in the event of a range top grease fire, observe the following: • Smother flames with a close-fitting lid, cookie sheet, or other metal tray, then turn off the gas burner or the electric element. Be careful to prevent burns. If the flames do not go out immediately, evacuate and call the fire department. • Never pick up a flaming pan. You may be burned.
9 IMPORTANT SAFETY INSTRUCTIONS READ AND SAVE THESE INSTRUCTIONS Never leave the appliance unattended when using high flame settings. Boil overs cause smoking and greasy spillovers that may ignite. Also, if the burner flames and igniter are smothered with spillage, unburned gas will escape into the room. See page 6 regarding gas leaks. Only certain types of glass, heatproof glass-ceramic, ceramic, earthenware, or other glazed cookware are suitable for cooking on the burners.
9 IMPORTANT SAFETY INSTRUCTIONS READ AND SAVE THESE INSTRUCTIONS When cooking fatty or oily foods on burners, the grill, or the griddle, adjacent gas burners can ignite airborne fumes. Use caution to avoid burns. To avoid a fire hazard, grease accumulation must be prevented by frequently cleaning the ventilation hood and filters. In case of fire or when intentionally “flaming” liquor or other spirits on the appliance, follow manufacturer’s instructions.
Description Appliance identification Model shown is 48'' with griddle option (features will vary). 6 5 2 4 3 1 7 8 10 9 1 Island trim included or low backguard ordered separately (See warning concerning spacing behind the range when using the range with the island trim.) 2 Oven vent (DO NOT obstruct!) 3 STAR® burners 4 Burner grates 5 Griddle option (options will vary) 6 Control panel 7 Main oven 8 Secondary auxiliary oven (select models) 9 Kick panel 10 Range feet Page.
Control panel identification NOTE: Not all knobs, modes, and features are available to all models. ExtraLow® Standard Oven mode selector Oven mode selector Griddle Grill Oven temp selector Light switch Oven Digital Display FF O FF O 1 06:30 2 TIMERS SETTINGS ENTER 3 4 1 Digital display screen 2 Left navigation buttons 3 Access multiple timers 4 Access user settings 5 Confirm an entry 6 Right navigation buttons 5 6 Page.
Top surface identification Model 364 with griddle Model 304 1 4 3 1 3 2 2 1 2 3 4 ExtraLow® burner ExtraLow burner Standard burner Standard burner 5 4 Natural 15000, LP 12000 BTU Natural 18000, LP 15000 BTU Natural 15000, LP 12000 BTU Natural 18000, LP 15000 BTU 1 2 3 4 5 ExtraLow burner ExtraLow burner Griddle Standard burner Standard burner Natural 15000, LP 12000 BTU Natural 18000, LP 15000 BTU 1,630W Natural 15000, LP 12000 BTU Natural 18000, LP 15000 BTU Model 366 Model 305 1 1 3 5
Model 364 with grill Model 486 with griddle 1 4 1 6 3 5 3 2 1 2 3 4 5 5 ExtraLow burner ExtraLow burner Grill Standard burner Standard burner 2 Natural 15000, LP 12000 BTU Natural 18000, LP 15000 BTU 815W x 2 Natural 15000, LP 12000 BTU Natural 18000, LP 15000 BTU Model 486 with grill 1 2 3 4 5 6 7 7 4 ExtraLow burner ExtraLow burner Standard burner Standard burner Griddle Standard burner Standard burner Natural 15000, LP 12000 BTU Natural 18000, LP 15000 BTU Natural 15000, LP 12000 BTU N
Oven interior identification Dual fuel oven(s) interior 2 1 5 1 3 2 4 6 4 3 5 9 1 7 6 8 1 Oven interior light 6 Bake element (hidden) 2 Broil element 7 Convection fan cover 3 Oven thermostat 8 Multi-point meat probe outlet 4 Rack guides 9 Rack positions 5 Oven racks Gas oven(s) interior 1 2 6 3 7 4 1 2 5 6 3 7 8 1 Oven interior light 6 Oven racks 2 Broil igniter 7 Bake burner (hidden) 3 Infrared broil burner 8 Convection fan cover 4 Oven thermostat
Before you begin Getting started Data rating label • Record the model and serial number on page 92. • The model and serial number must be provided when calling customer support for assistance. • Register your BSH product to ensure timely service and access to your product related information. For product registration information see page 92. To install Full Access® racks: 1. Hold the rack on a slight angle and place the safety hooks under the front of the rack guides. Surface burners 1.
To install flat racks 1. Grasp rack firmly on both sides and insert rack. 2. Tilt rack up to allow stop into rack guide. The range occasionally has an odor or smoke when first used. These odors or smoke comes from the burning off of manufacturing residues and is typical of any new oven regardless of manufacturer. IMPORTANT: ALWAYS remove the oven racks before selfcleaning the oven.
Using the rangetop Sealed STAR® burners Checking the burner cap placement • Check each burner to make sure there is no gap between the burner cap and burner base. • You may gently try to move the burner caps from side to side to check if the caps are properly placed on the burner bases. When properly placed, each burner cap will rest flat on top of its burner base, and completely cover the star-shape of the burner base when viewed from the top as shown below.
Control knobs Operation of the ExtraLow® burners The control knobs for two sealed gas burners, one in front and one in the rear, are located directly in front of and below the pair of burners on the control panel. • XLO, the very lowest setting, is achieved by cycling the flame on for approximately 10 seconds and off for 50 seconds of each minute. • When the knob is set just below the XLO setting, the flame will cycle on for approximately 50 seconds and off for 10 seconds of each minute.
Automatic re-ignition Flame height Each burner has its own electronic igniter that sparks when the burner is turned on. Each burner should light in 4 seconds or less. If a burner does not light, check to see that the cap is positioned correctly on the base. • The correct flame height depends on 1) size and material of pan being used; 2) food being cooked; and 3) amount of liquid in the pan. • Never extend the flame beyond the base of the pan.
Cookware recommendations 9 WARNING • • Food packaged in aluminum foil should not be placed directly on the burner grate. Aluminum foil can melt during cooking. • To avoid risk of serious injury, damage to appliance or cookware, please observe the following: DO NOT let plastic, paper, or cloth come in contact with a hot burner grate. They may melt or catch fire. • Bakeware, such as large casserole pans, cookie sheets, etc. should never be used on the rangetop.
Specialty cookware Canning tips • A flat base pan is preferred to one with a concave, convex or rippled base. • When using two canners at the same time, use staggered burners. DO NOT block air to the burners. A flame needs the right amount of air for complete combustion. • Use a cover on the canner when bringing the contents to a boil. • Once the contents have reached a boil on HI, use the lowest flame possible to maintain the boil or pressure. • Canning produces a large amount of steam.
Surface burner cooking recommendations Food Beverages Finish setting standard burners Start setting Finish setting XLO® burners MED – heat milk, cover LO – finish heating XLO – keep warm, cover MED – preheat skillet LO to MED – cook Same as for Standard Burners Cocoa Breads French toast, pancakes, grilled sandwiches Butter LO – to start melting Allow 5 – 10 minutes to melt Melting Cereals Cornmeal, grits, oatmeal Chocolate Melting Desserts Candy HI – cover, bring water to a boil, add cereal L
Food Start setting Simmering: Stewed chicken, corned beef, tongue, etc.
Electric griddle NOTE: Not available on all models. 4. Adjust the two screws under the back of the plate. Start with one half turn counterclockwise of the screws (below). Description Griddle widths vary. A maple chopping block and stainless steel cover are available as accessories and are purchased separately. The maple chopping block and stainless steel cover must be removed before turning the griddle on. 9 CAUTION The griddle element is hot after use.
Griddle grease tray 12'' griddle cooking recommendations Food * Setting Eggs 325° – 350°F Bacon, breakfast sausage 450° – 475°F Toasted sandwiches 375° – 400°F Boneless chicken breasts 425° – 450°F Boneless pork chops, 1" (25.4 mm) 425° – 450°F Steaks, 1'' (25.4 mm) thick 450° – 475°F Ground beef patties, 6 ounces 450° – 475°F Ground turkey patties, 6 ounces 450° – 475°F Hot dogs 350° – 375°F Ham slices, ½'' (12.
Seasoning the griddle plate If the griddle plate seems to lose its non-stick abilities over time, the following instructions should help regain the griddle’s non-stick properties. For optimal performance and long life of your griddle plate, follow these simple cleaning and seasoning instructions. To season the griddle Seasoning is a process by which a layer of animal fat or vegetable oil is applied and baked into the cookware. The seasoning layer provides a non-stick surface for cooking. 1.
Electric grill Assembling the grill 6 Description 4 NOTE: Not available on all models. 3 9 WARNING • To avoid risk of injury, NEVER operate grill without the grates or griddle plate accessory installed. 2 • NEVER leave grill unattended while cooking. 5 • Observe caution with oils and fats. Overheated oils and fats can easily cause fires. • DO NOT use wood chips, lava rocks, or charcoal briquettes. Only use recommended ceramic briquettes (PABRICKBKN).
Operating the grill Operation IMPORTANT: To operate the grill • If flames appear while grilling, turn off heat and remove the food. Use caution to avoid any potential injury while removing food. 1. Start overhead ventilation system 10 minutes prior to grilling to begin air movement. • Often, such flames will extinguish themselves within a few minutes once grease drippings have burned up. DO NOT leave the grill unattended until all flames are extinguished.
Grill cooking recommendations IMPORTANT: • GRILL SHOULD NOT BE OPERATED WITHOUT PROPER VENTILATION. • Foods with excessive fat or grease should not be prepared on an indoor grill. Grilling foods with high fat content (certain types of ground beef, sausage, etc) increases the chances of smoke and flames. Food* Setting** Cook time (minutes) Notes Beef Hamburgers, ¾'' (2 cm) (medium) High 12 – 14 Ready to turn once juices appear on the surface.
Using the oven Symbols and descriptions Symbol/mode Definitions and recommendations Electric main Gas main Electric aux. Gas aux. Bake Cooks with dry, heated air. Variety of foods, such as cakes, cookies, pastries, quick breads, quiche and casseroles. Conv bake Similar to bake, but air is circulated by a fan at the back of the oven. Best for baked goods such as cakes, cornbread, pies, quick breads, tarts, and yeast breads.
Symbol/mode Electric main Definitions and recommendations Door locking* Symbol is displayed during and after the self-clean mode when the door is locked. Remote service* Symbol is displayed if customer service is connected during remote access. * Not available on 30 inch models. Gas main Electric aux. Gas aux. ** Available only on 48'' models. Initial start-up – The screen changes to Standby mode.
Setting the oven(s) Oven timer Setting the cooking mode and temperature About the oven timer 1. Place rack in desired rack position and shut the door. • After the set time has elapsed, the appliance switches off automatically when the desired cooking time is complete. • The oven timer is only available for baking, convection baking and roasting functions. It can not work with the broiler or self-cleaning functions. 2. Turn the MODE knob to BAKE, for example.
Panel lock About the panel lock • The panel lock is a child safety mechanism to prevent children from accidentally turning on the oven or changing an oven setting. • Panel lock can only be activated in standby. • When panel lock is activated, all keys are locked except for the cook timer, timer and on/off. To program the multi-point meat probe 1. Insert the plug end into the probe outlet in the oven wall and insert probe end into the meat. b a c To set the panel lock d 1.
Sabbath and extended bake – After a few seconds the oven begins preheating. 06:30 Bake ° About Sabbath mode • With this function, the appliance maintains a constant temperature between 150°F and 475°F (66°C and 246°C) with the bake heating function. • You can keep dishes warm for up to 74 hours without needing to switch the appliance on or off for compliance to Sabbath “no work” principles. Please note that easily perishable foodstuffs must not be left in the oven for too long.
– During this time the user can adjust the parameters. After the countdown the oven starts heating. All buttons are disabled. 06:31 › Sabbath – After the countdown is completed a notification appears. Sabbath › TIMERS SETTINGS ENTER The remote start can only be employed if the Home Connect app has been successfully installed on a mobile device. See the section “Setting up Home Connect™” on page 54 for instructions on how to install the Home Connect app.
To set remote start 1. Place the food in the oven and then close the door. 2. Turn the mode knob to REMOTE START. 06:30 – TIMERS SETTINGS ENTER DO NOT rotate the temperature knob to any setting (leave in the OFF position). Remote Start switched on F – TIMERS SETTINGS ENTER The displays turns to the Standby screen and C appears in the display. F 06:30 TIMERS SETTINGS ENTER 3. Continue with the Home Connect app installed on your mobile device.
Getting the most out of your appliance Oven rack positions Rack level positions in the oven are numbered on the front frame like an elevator. Number one level is the lowest and number five level is at the top. Main oven two rack baking Levels 2 and 5 Dual Fuel 2 and 4 Gas Bake or conv bake mode -- Casserole dishes Secondary oven (48" models) Level 1 Bake mode -- Best used for most baked items. Main oven three rack baking If three-rack baking is desired, the convection bake mode is best.
Pan placement • • Allow at least 1'' (25.4 mm) of space between the pans and the oven walls so heat can circulate around each pan. Stagger bakeware so that one is not directly above another. Allow 1½'' (38 mm) above and below each pan. Dual fuel main oven broil rack recommendations Level Dual fuel broil mode 5 -- Beef steaks, ground meat patties, ham steak and lamb chops 1'' (25.4 mm) or less in thickness. Also use when top browning foods.
Convection bake Utensils • Your appliance comes with a large two-piece broiler pan. The slotted grid allows drippings to flow into the lower pan, away from the intense heat of the broil element, minimizing spattering, smoking, and the chance of a grease fire. DO NOT cover the slotted grid (top) with aluminum foil. • Use metal or glass-ceramic bakeware when top browning casseroles, main dishes, or bread. • DO NOT use heat-proof glass or pottery.
Convection bake dehydration recommendations Two rack convection baking Levels Conv bake mode 2 and 4 Dual Fuel Gas See note -- Use for cakes. Cake pans should be staggered. -- Gas range rack levels for: Food Dipped in ¼ cup lemon juice and 2 cups water 8 – 15 Slightly pliable Bananas, ¼'' slices Dipped in ¼ cup lemon juice and 2 cups water 8 – 15 Slightly pliable Cherries Wash and towel dry.
True convection The ideal temperature for proofing will be maintained until the mode knob is turned off. Dough has “proofed” when it has doubled in size. About true convection True convection cooks with heat from a third element behind the back wall of the oven. The heat is circulated throughout the oven by the convection fan. Dual fuel Levels True conv mode 4 and 5 -- Cookies 2, 3, and 4 -- Cookies 1, 3, and 5 -- Pastries and other baked goods Do not open the oven door unnecessarily.
Convection roast About convection roast Convection roast uses heat from the top and bottom elements as well as heat circulated by the convection fan. The convection roast mode is well suited for preparing tender cuts of meat and poultry. The benefits of convection roast mode include: • As much as 25% faster cooking than non-convection modes. • Rich, golden browning. To set the warm mode 1. Turn the mode knob to WARM. DO NOT turn the oven temperature knob. 2.
Fine tuning the oven About offset The offset feature allows the cook to further fine-tune their cooking parameters to their own personal optimal settings by allowing them to adjust the temperature offset of the oven by +/-25°F in increments of 5°F. For example, if the cook judges the oven temperature as too hot and wants to lower it by 5°F, press the “( ” button. To increase the temperature by 5°F, press the “) ”.
Setting up Home Connect™ With Home Connect™, the appliance is Wi-Fi capable and can be remotely controlled using a mobile device (e.g. tablet or smartphone). The Home Connect app offers additional functions which are a perfect complement to the networked appliance. IMPORTANT INFORMATION ABOUT DATA SECURITY: Home Connect does not work over Wi-Fi networks that require browser registration, i.e. a user name and password entered via a web browser.
Step 2.1: Connect your appliance to your home network with WPS Please enter step 2.1 only when prompted to by the app. The following steps describe operations at the appliance itself. 1. Press SETTINGS and select HOME CONNECT. 2. Press ENTER. -- A request to press the WPS button on the router within 2 minutes appears in the display. 3. Press the WPS button on your router. -- Please consult your router's manual to locate the WPS button.
Care and maintenance 9 WARNING • Children should not be left alone or unattended in an area where appliances are in use. • During the self-clean cycle, exterior surfaces may become hotter than usual. Parts of the appliance may become potentially harmful to children, and to persons who lack adult knowledge of appliances and lack adult reactions to potentially harmful conditions. Keep these individuals away during self-clean and while the appliance is in use.
3. Press the right ) to set the desired clean level and press ENTER. Soil level NOTES: • After self-clean completes its cycle, the self-clean function will be prevented from running again for a period of 24 hours. • If the user tries to enable a self-clean function in an oven where the self-clean function has been restricted, the oven lights will blink on and off in 2second intervals to indicate to the user that the function is not available. User must turn the knobs to OFF to cease the blinking lights.
Cleaning recommendations Part/material Burner base / brass Burner cap / cast iron Cleaning notes • A stiff nylon bristle tooth brush can be used to clean port openings. • After cleaning, make sure that the burner cap is correctly seated on the burner base. • DO NOT scratch or gouge the port openings of burner cap. • Suggested cleaners; rinse and dry immediately: ------ Bezels and control Knobs / chrome, metal • DO NOT soak knobs. • DO NOT force knobs onto wrong valve shaft.
Part/material Cleaning notes Exterior finish / stainless • steel Stainless steel resists most food stains and pit marks providing the surface is kept clean and protected. Never allow food stains or salt to remain on stainless steel for any length of time. • Wipe off any smoke residue that remains on the front frame with Fantastik® or Bar Keeper’s Friend® cleaners. If stain remains, use a mild liquid cleanser.
Part/material Cleaning notes Griddle / aluminum with • non-stick coating • NEVER flood a hot griddle with cold water. This can warp or crack the aluminum plate. DO NOT clean any part of the griddle in a self-cleaning oven. • Wipe griddle surface with warm soapy water then rinse with warm water. Wipe dry with a soft cloth. • If food particles stick to the griddle plate, remove with a mild abrasive cleaner such as Soft Scrub®.
Part/material Oven cavity / porcelain enamel on steel Cleaning notes • Porcelain enamel is acid resistant, but not acid proof. Acid foods such as citrus juices, tomatoes, rhubarb, vinegar, alcohol or milk, should be wiped up and not allowed to bake onto the porcelain during the next use. Over a period of time, the porcelain may craze (get fine hairlike lines), this will not affect oven performance. • Apply cleaner to a damp sponge or cloth. Rub lightly. Rinse thoroughly and dry.
Do-it-yourself maintenance Oven light bulb replacement 9 CAUTION • Make sure the appliance and lights are cool and power to the appliance has been turned off before replacing the light bulb(s). Failure to do so could result in electrical shock or burns. • The covers must be in place when using the appliance. • The covers serve to protect the light bulb from breaking. • The covers are made of glass. Handle carefully to avoid breaking. Broken glass could cause an injury.
Before calling for service Before calling for service, check the following to avoid unnecessary service charges. Troubleshooting Symptom Intermittent igniter sparking Possible cause Remedy • Ceramic igniter is wet or dirty. • Carefully dry or clean igniter. • Burner ports are clogged. • Clean ports on burner cap with a wire, a needle or straightened paper clip. More than four clicks of igniter before lighting • Improper fit of burner cap onto burner base.
Service information Remote costumer service connection 9 CAUTION Before removing the toe kick panel, disconnect the range from the electrical power supply. Reinstall the toe kick panel before reconnecting the range to the power supply and operating the range. Electric wiring diagrams and schematics It is possible for customer service to access the appliance via the Home ConnectTM connection in the event of an error. To grant customer service access to the appliance 1.
Statement of limited product warranty What this warranty covers and who it applies to The limited warranty provided by BSH Home Appliances ("Thermador") in this Statement of Limited Product Warranty applies only to the Thermador appliance sold to you, the first using purchaser, provided that the Product was purchased: • • • For your normal, household (non-commercial) use, and has in fact at all times only been used for normal household purposes.
Out of warranty product Thermador is under no obligation, at law or otherwise, to provide you with any concessions, including repairs, prorates, or Product replacement, once this warranty has expired.
Support Thank you for being a Thermador customer! Thermador is dedicated to supporting you and your appliance so you have many years of creative cooking. Please don't hesitate to contact us if you have any questions. We're happy to help you with cleaning and care instructions, cooking tips, accessories, troubleshooting, and more. USA: 1-800-735-4328 thermador.com/customer-care Canada: 1-800-735-4328 thermador.
