Owner's manual

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11 GENERAL INFORMATION
11.1 Warranty
Thermo Scientific warrants this product to be free from significant deviations in material and
workmanship for a period of one year from the date of purchase. If repair is necessary and has
not been the result of abuse or misuse within the warranty period, please return by freight pre-
paid and amendment will be made without any charge. Our Customer Service Dept. will
determine if product problem is due to deviations or customer abuse. Out of warranty products
will be repaired on a charge basis.
11.2 Packaging
The instrument is packaged in a corrugated box with a warranty card, instruction manual and the
following accessories:
- 17-way and 5-way (right-angled) terminal block [1 unit each]
- side threaded rod with catch [2 units]
- receptacle cable lug [1 unit]
- rubber gasket [1 unit]
11.3 Return of Goods
Authorisation must be obtained from our Customer Service Dept. to issue a RMA (Return of
Material Authorisation) number before returning items for any reason. When applying for
authorisation, please include data requiring the reason of return. Items must be carefully packed
to prevent damage in shipment and insured against possible damage or loss. Thermo Scientific
will not be responsible for any damage resulting from careless or insufficient packing.
Warning: Shipping damage as a result of inadequate packaging is the user/distributor’s
responsibility, whoever applicable. Please follow the guidelines below before
shipment.
11.4 Guidelines for Returning Unit for Repair
Use the original packaging material, if possible when shipping the unit for repair. Otherwise wrap
it with bubble pack and use a corrugated box for better protection. Include a brief description of
any faults suspected for the convenience of Customer Service Dept., if possible.