Product Info

www.thinkcar.com
THINKTOOL X10
30
Q: Why cannot the product login?
Possible cause Solution
The equipment is not connected with
the network
Make sure that the equipment is connected with the
network normally.
The user name or password is
incorrect
Make sure the user name and password input is correct;
Contact the THINKCAR customer service or regional
sales to fi nd back the user name and password.
Server problem The server is maintained, please try later.
Q: Why cannot the product be activated?
Possible cause Solution
The equipment is not connected with
the network
Make sure that the equipment is connected with the
network normally.
Serial number and activation code
input is incorrect
Make sure the serial number and activation code input is
correct.
(the serial number consists of 12 digits, and the activation
code consists of 8 digits).
Activation code is valid Contact the after-sales of THINKCAR or regional sales.
It prompts the setting is omitted Contact the after-sales of THINKCAR or regional sales.
Q: Why does it prompt that the software is not activated during upgrading?
Possible cause Solution
The diagnosis equipment may be not
activated in registration
To activate the equipment using the serial number and
activation code, the operation steps are as follows: click
"
Personal"
→"
Equipment Activation
"
, input correct serial
number and activation code into the interface, and click
"
Activate
"
.
Q: Software upgrading failure.
Possible cause Solution
The equipment is not connected with
the network
Make sure that the equipment is connected with the
network normally.
Problems of server The server is maintained, please try later.
Q: The diagnosis line is not powered on when connected to the vehicle
Possible cause Solution
The diagnosis line is insuffi cient in contact Please replug the diagnosis line.
Vehicle diagnosis seat lines are not in
good contact
Please check whether the diagnosis pin is normal.
The battery itself of the vehicle is under
power
Please replace the accumulator.