Operation Manual

19
GB
Should your appliance unexpectedly fail to function satisfactorily, please check whether the fault is due to one of the minor causes specified below,
before contacting our Customer Service Centre.
Faults /Malfunctions – Cause / Remedy
General (all functions)
 The appliance cannot be started. – Are mains lead, plug and socket intact? ➔ Before checking, disconnect mains plug; any
necessary repairs to be carried out by authorised, specialist personnel.
– Has the appliance been switched on (master-switch 14)
➔ check
Vacuuming (dry vacuuming)
 Dust escaping from suction socket – Has the AQUAFILTER system been fitted in accordance with the operating instructions?
➔ (section 4.0 Dry vacuuming)
– Is there enough water in the dirty–water container and is the suction filter (44) completely
submerged in the water bath?
➔ check
– Is the suction filter dirty or is the Aqua injection nozzle in the air intake fitting clogged up?
➔ disassemble and clean / rinse with water.
 Suction power too low – Is the Aqua injection nozzle in the air intake fitting clogged up?
➔ disassemble and clean
/ rinse with water.
– Is the HEPA filter clogged up?
➔ section 4.2 Cleaning the HEPA filter.
– Is the nozzle, suction pipe or suction hose blocked with coarse dirt?
➔ stretching the hose
while the appliance is switched on will loosen the blockage so that it can be removed.
– Has the casing cover been closed properly?
➔ check
 Build-up of water on the inside of the casing cover – The AQUAFILTER system probably contains too much dust
➔ clean AQUAFILTER system
(see section 4.2)
Spray extraction
 Sudden reduction in suction power – Is the dirty-water container full (float has reacted)?
➔ empty (see section 5.2).
– Is the appliance standing at a slant (float has reacted)? ➔ set it upright again, switch it off
completely and turn it on again.
Spray extraction
 Sudden drop in suction power, – Is the soiled-water tank full (float activated)? ➔ empty (see Section 5.2)
or appliance switches off
– Is the appliance inclined at an angle (float activated)?
➔ Restore appliance to flat position,
switch off entire appliance and then switch on again.
 Water is discharged from the – Is the float in the soiled-water container soiled and no longer able to move freely, i.e. it is
appliance's blow-out openings unable to respond when the tank is full? ➔ Clean float and hinge, dry appliance
– Has the soiled-water tank been installed with anti-sloshing insert, wet filter and motor
protection filter?
➔ Switch off appliance immediately and dry, install missing parts
 An unusual pool of water forms in the suction – Are seals and sealing surfaces heavily soiled?
compartment (a few drops are quite normal)
➔ clean
– Have you forgotten to fit the wet filter or the anti-sloshing insert?
➔ check
 Unusually strong foaming occurs – Have you used original THOMAS cleaning concentrate?
➔ replace
in the soiled-water tank
– See also Section 5.1
 No cleaning liquid is emitted, although the – Is there any cleaning liquid in the spray tank?
spraying function has been switched on
➔ replenish
– Is the spray nozzle blocked?
➔ Place the nozzle in lukewarm water, leave for a while and
then blow out under high pressure
– Is the tank supply opening blocked?
➔ Remove fresh-water tank and clean the supply
opening (connection point between fresh-water tank and housing) thoroughly with the joint
nozzle, to remove any dirt.
 Temperature of spraying liquid is too low – Is heating switch (12) switched on
➔ switch on
(during hot water operation)
– Increase water temperature in the fresh water tank (max. 30° C only).
9.0 Troubleshooting
Ask your dealer for the address of the THOMAS Customer Service Cen-
tre which is responsible for your area.
Please also notify your dealer of the specifications stated
on the rating plate of your THOMAS TWIN.
In order to maintain the safety of your appliance, repairs,
especially to live parts, should be carried out by qualified
electricians only.
In the event of a fault, you should therefore approach your
dealer or the THOMAS Customer Service Centre directly.
8.0 Customer Service Centre