SpeedTouch™516(v6) Residential ADSL Gateway Installation and Setup Guide Release R5.
SpeedTouch™ 516(v6) Installation and Setup Guide R5.
Copyright Copyright ©1999-2005 THOMSON. All rights reserved. Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
Contents Contents About this Installation and Setup Guide ................... 1 E-DOC-CTC-20051017-0035 v1.0 1 Introducing the SpeedTouch™.................................... 3 2 Basic Installation ........................................................... 5 2.1 Setting up your SpeedTouch™....................................................... 6 2.2 Installing your SpeedTouch™......................................................... 7 2.2.1 Guided Installation..................................
Contents ii 4 Internet Connection Troubleshooting....................... 25 4.1 Checking the Hardware................................................................ 26 4.2 LED Diagnostics ........................................................................... 27 4.3 Web Diagnostics .......................................................................... 29 4.4 SpeedTouch™ Setup CD Troubleshooting ................................... 31 4.5 Easy Setup Troubleshooting ......................
About this Installation and Setup Guide About this Installation and Setup Guide Used symbols The following symbols are used in this Installation and Setup Guide: A note provides additional information about a topic. A tip provides an alternative method or shortcut to perform an action. ! Terminology Documentation and software updates A caution warns you about potential problems or specific precautions that need to be taken.
About this Installation and Setup Guide 2 E-DOC-CTC-20051017-0035 v1.
Chapter 1 Introducing the SpeedTouch™ 1 Introducing the SpeedTouch™ Introduction In a minute you will be able to access the Internet using your SpeedTouch™516(v6)(i) Residential ADSL Gateway. This Installation and Setup Guide will show you how to set up your SpeedTouch™ and how to connect a computer or a local area network (LAN) to the Internet.
Chapter 1 Introducing the SpeedTouch™ SpeedTouch™ Setup CD Your SpeedTouch™ comes with a Setup CD. If you insert the CD into a Microsoft Windows PC or Mac OS X computer: The first time, an intuitive SpeedTouch™ Quick-Install Wizard will guide you through the hardware setup of your SpeedTouch™ and will help you to connect to the Internet. See “2.2 Installing your SpeedTouch™” on page 7 for more information. For future reference, the SpeedTouch™ CD Menu provides links to all contents See “2.
Chapter 2 Basic Installation 2 Basic Installation Before you begin ADSL service Make sure you read the safety instructions and regulatory notices first. You can find the safety instructions on the Setup CD (see “2.2 Installing your SpeedTouch™” on page 7). They may also be provided as a printed booklet. The ADSL service must be up and running on your telephone or ISDN line.
Chapter 2 Basic Installation 2.1 Setting up your SpeedTouch™ Setup possibilities Wall mount You can mount the SpeedTouch™ on a wall, set it up upright or simply place it on a desk. Proceed as follows to mount the SpeedTouch™ on a wall or other vertical surface: 1 Drill two holes in the wall or other vertical surface where you want to place the SpeedTouch™. 2 Fasten two screws in the wall holes. The screws should protrude five millimetres from the surface of the wall.
Chapter 2 Basic Installation 2.2 Installing your SpeedTouch™ Internet connectivity setup There are different ways to set up your SpeedTouch™. The best way depends on your operating system. If you use the following operating system the recommended way to set up your SpeedTouch™ is Microsoft Windows (98 SE, Millennium, 2000 or XP) the Home Install Wizard, as described in “2.2.1 Guided Installation” on page 8.
Chapter 2 Basic Installation 2.2.1 Guided Installation Introduction On the CD, a Quick-Install Wizard is provided that will guide you through the first installation and setup of your SpeedTouch™. The Quick-Install Wizard will: Provide important safety and regulatory information. Show you how to make the necessary connections to your SpeedTouch™. Show you how to turn on your device. Prepare you to smoothly run the SpeedTouch™ Home Install Wizard.
Chapter 2 Basic Installation Quick-Install Wizard The SpeedTouch™ Quick-Install Wizard guides you through the first setup of your SpeedTouch™. Proceed as follows: 1 On the Welcome page, click Next to continue. If you ran the CD on this computer before, the Quick-Install Wizard is not shown; the CD menu appears instead. 2 Select your SpeedTouch™ from the list of supported devices and click Next. A product picture helps you to easily identify your SpeedTouch™.
Chapter 2 Basic Installation 3 Scroll down and read all the instructions carefully, select I have read and I fully understand the Safety Instructions and Regulatory Information to confirm your reading, and then click Next. Your SpeedTouch™ is designed and tested to meet the latest safety standards.
Chapter 2 Basic Installation Home Install Wizard The SpeedTouch™ Home Install Wizard guides you through your local network connections and prepares the SpeedTouch™ to connect to the Internet. Proceed as follows: 1 On the Welcome page, click Next to continue. The Software License Agreement window appears. 2 You must accept before continuing. Click Yes to accept. If you accepted the Software License Agreement in a previous configuration setup, this window will not be shown.
Chapter 2 Basic Installation 3 Make the following connection: 4 Connect the yellow RJ-45 Ethernet cable to the yellow Ethernet port on your SpeedTouch™ and the other end to the computer’s Ethernet port. Once the hardware is installed and connected to the SpeedTouch™, the procedure continues with configuring your Internet connection. If the wizard does not detect a connection, an error message will be displayed. Refer to “ The wizard does not detect a connection” on page 31.
Chapter 2 Basic Installation Configuring the Internet connection Proceed as follows: 1 If prompted, enter the User name and Password for your SpeedTouch™ security settings and click OK. The factory default user is ‘Administrator’ and its password is blank. It is advisable to specify another user name and password to protect your SpeedTouch™ from security violation during the configuration procedure. See “2.6 Basic Security” on page 21 for more information.
Chapter 2 Basic Installation Configuring the SpeedTouch™ (and your computer) Proceed as follows: 1 Depending on the selected service profile and your ISP’s requirements, you may have to fill in some additional settings during the Home Install Wizard, like Dynamic DNS Service, Time Configuration or other. Enter the information provided by your ISP and click Next whenever requested. 2 Provide a user name and password to protect your SpeedTouch™ from unauthorised access.
Chapter 2 Basic Installation Finishing the Home Install Wizard The SpeedTouch™ Home Install Wizard will configure the SpeedTouch™ and your computer according to the service profile. Proceed as follows: 1 You can follow the configuration progress in following window: 2 Click Finish to close the wizard. The following steps will happen automatically: More on IP settings After some seconds, the Internet LED on your SpeedTouch™ will be lit green to indicate Internet connectivity. If not, refer to “4.
Chapter 2 Basic Installation 2.2.2 Manual Installation Web-based Easy Setup With the help of the Easy Setup, your Internet connection is set up in a few clicks. The Easy Setup is Operating System independent. Preconditions Make sure that: Your SpeedTouch™ is correctly set up and turned on. Your computer is connected to the SpeedTouch™. See “ SpeedTouch™ wiring” on page 19 for a comprehensive overview of all SpeedTouch™ connections.
Chapter 2 Basic Installation Starting the Easy Setup wizard Using Easy Setup You can also start the Easy Setup wizard from within the embedded Web pages. Proceed as follows: 1 Browse to the SpeedTouch™ pages on http://speedtouch.lan or on its IP address, 192.168.1.254 by default). 2 In the menu, click SpeedTouch. 3 In the Pick a task list, click Set Up. In the Easy Setup wizard: 1 Click Next to proceed. If for some reason you want to abort the wizard, click Cancel.
Chapter 2 Basic Installation 2.3 The SpeedTouch™ Setup CD SpeedTouch™ Setup CD Your SpeedTouch™ comes with a Setup CD. If you insert the Setup CD into a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD and allows you to easily browse for user documentation, SpeedTouch™ system software, service templates, etc.
Chapter 2 Basic Installation 2.4 SpeedTouch™ Connection Essentials SpeedTouch™ wiring The image below shows all possible types of connection to the SpeedTouch™. DSL Reset Ethernet ON/OFF The colour coded printing on the backpanel of your SpeedTouch™ will facilitate matching the colour coded cables. Making connections In most cases, the SpeedTouch™ Quick-Install Wizard and Home Install Wizard will guide you through the process of making all the required connections to your SpeedTouch™.
Chapter 2 Basic Installation 2.5 Connections Overview and Powering Introduction If you want to make the required connections yourself without using the guided installation procedure as recommended, you must: Read the safety instructions and regulatory notices first. You can find the safety instructions on the Setup CD (see “2.2 Installing your SpeedTouch™” on page 7). They may also be provided as a printed booklet. DSL Connection Powering the SpeedTouch™ Follow the order as indicated below.
Chapter 2 Basic Installation 2.6 Basic Security Default user name and password Changing your password The SpeedTouch™ comes with a default user. Its user name is ‘Administrator’ and the default password is blank. For security reasons, it is recommended to set a password to access the SpeedTouch™. Proceed as follows: 1 Go to the SpeedTouch™ home page (http://speedtouch.lan or 192.168.1.254). 2 In the left pane, choose Toolbox > User Management. 3 In the Pick a task list, click Change my password.
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Chapter 3 Web-Based User Interface 3 Web-Based User Interface Embedded pages Access The SpeedTouch™ comes with embedded web pages, providing an interface to the software installed on the device. It allows easy setup and management of the SpeedTouch™ via your Web browser from any PC connected to the SpeedTouch™. Proceed as follows to access the pages: 1 Open your Web browser. The recommended screen resolution is 1024 by 768 pixels. 2 In the address bar, type http://speedtouch.
Chapter 3 Web-Based User Interface Site Map The following Site Map gives you an overview of the main pages: SpeedTouch Information Configuration Event Logs Broadband Connection DSL Connection Internet Services Toolbox Remote Assistance Game & Application Sharing Parental Control Firewall Intrusion Detection Dynamic DNS User Management Home Network Devices Interfaces 24 E-DOC-CTC-20051017-0035 v1.
Chapter 4 Internet Connection Troubleshooting 4 Internet Connection Troubleshooting What to check The first things to check if you cannot access the Internet, are: Power Hardware connections LEDs If the suggestions in this chapter do not resolve the Internet connection problem, please contact your Internet Service Provider. For other problems (Security, Management, ...), refer to the SpeedTouch™ User’s Guide. E-DOC-CTC-20051017-0035 v1.
Chapter 4 Internet Connection Troubleshooting 4.1 Checking the Hardware Check the wiring Plug in properly all the cables you need. Make sure that the cables between your SpeedTouch™, computers and telephone socket are plugged in firmly. Loose connections can affect your Internet connection. Damaged cables can interfere with your Internet connection. Check for damage along the cables and loose connections at the end of the cable. Replace any damaged cables.
Chapter 4 Internet Connection Troubleshooting 4.2 LED Diagnostics Checking the LEDs After establishing a connection with the Internet, at least the following LEDs should solidly light green: Power, DSL, Internet. LED status No LEDs are lit Power LED is lit red or flashing amber DSL LED is flashing green or no DSL LED No Ethernet LED E-DOC-CTC-20051017-0035 v1.0 Possible solutions The SpeedTouch™ is not turned on, or turned off. Make sure the SpeedTouch™ is plugged into an electrical outlet.
Chapter 4 Internet Connection Troubleshooting LED status Possible solutions Red Internet LED or No Internet LED There was an authentication failure. This will usually present itself as an error message regarding an incorrect password. Check whether your user name is correct. For ADSL connections, the user name is normally in the form of username@ISP. Check whether your password is correctly entered. The password is case sensitive. If you continue to get password failures, contact your ISP.
Chapter 4 Internet Connection Troubleshooting 4.3 Web Diagnostics Testing your Internet Connection After setting up the Internet connection, there is an easy way to check whether your configuration is fine. Proceed as follows: 1 Go to the SpeedTouch™ home page (http://speedtouch.lan or 192.168.1.254). 2 In the Menu, click SpeedTouch. 3 In the Pick a task list, click Check connectivity to the Internet. 4 In the Internet Service to Check box, select the Internet service you want to check.
Chapter 4 Internet Connection Troubleshooting Test result Explanation No Ethernet activity. If you are connected through a protocol other than PPPoE, this check is not applicable as the result will always be ‘No Ethernet activity’. 30 Authentication failed: check your user name and password. The user name is in most cases in the form of username@ISP. Your connection is disconnected. Could not bring up link. No IP No IP address or no DNS server has been configured.
Chapter 4 Internet Connection Troubleshooting 4.4 SpeedTouch™ Setup CD Troubleshooting The SpeedTouch™ CD does not start automatically Proceed as follows: The wizard does not detect a connection In Microsoft Windows: 1 In the Windows task bar, click the Start button. 2 Select Run. 3 In the Open field, enter the following path: D:\Setup.exe, where D stands for the drive letter of your CD-ROM drive. In Mac OS X: 1 On your desktop, double-click the CD icon. 2 Double-click Menu.
Chapter 4 Internet Connection Troubleshooting In Mac OS X: 1 Go to Dock > System Preferences. 2 Click Network. 3 Click the TCP/IP tab. Your IP address is displayed. No dedicated firewall device or router is placed between your computer and the SpeedTouch™. No personal firewall software is running on your computer. Your computer is correctly connected to the SpeedTouch™. To repeat the search for your SpeedTouch™, click Back or restart the wizard.
Chapter 4 Internet Connection Troubleshooting I get a warning about active content in Internet Explorer When opening documentation pages from the Setup CD, a warning might be displayed. This may be the case when the pages are opened in Internet Explorer and you are using Microsoft Windows XP with Service Pack 2. Proceed as follows to view the documentation: 1 In Internet Explorer, the following message will appear in the Information Bar: 2 Click the Information Bar (with the warning).
Chapter 4 Internet Connection Troubleshooting 4.5 Easy Setup Troubleshooting Prerequisites Before you run the Easy Setup on the embedded SpeedTouch™ pages, make sure that: The necessary connections are made. The SpeedTouch™ is turned on. Your host computer is configured as DHCP client or with a valid fixed IP address.
© THOMSON 2005. All rights reserved. E-DOC-CTC-20051017-0035 v1.0 Need more help? Additional help is available online at www.speedtouch.
