User Manual
Table Of Contents
- Safety summary
- Antenna safety instructions
- About this manual
- Introduction to EXPLORER 540
- To get started
- Operation
- Configuration with web interface
- The web interface
- To control data connections from web interface
- To set up your data connection packages (BGAN M2M)
- Status information
- The Control panel
- To restart the installation process
- To use the logs
- Terminal settings
- Port forwarding
- To manage connected devices (Traffic control)
- To set up tracking
- Support features
- Advanced settings
- To enter the SIM PIN in the web interface
- Maintenance and troubleshooting
- Technical specifications
- Command reference
- BGAN non-M2M functions
- Conformity
- Glossary
- Index
Chapter 5: Maintenance and troubleshooting
98-148232-B Troubleshooting 79
Installation process:
“Verify satellite
connection” fails
Wrong APN
Wrong link monitoring
addresses
Network issues
Enter correct APN or select SIM
default
Enter correct link monitoring
addresses, or
disable link monitoring to skip ping
verification.
See Link monitoring on page 66.
Try again later.
To skip ping verification, disable
link monitoring.
The EXPLORER 540 is
not operational.
Software error Restart the terminal.
If the problem persists, you can
restore to factory defaults as
described in Reset button on
page 77.
Note: This will reset the
configuration of your terminal to
factory default!
The web interface
shows Insert SIM.
The SIM card is not present. Remove power and Insert the SIM
card in the SIM slot according to
the instructions in the installation
guide.
The SIM card is not inserted
properly.
Remove power and then remove
the SIM card and re-insert it
according to the instructions in
the installation guide.
The web interface
shows
No position fix.
The EXPLORER 540 is unable
to register on the network,
because the GNSS position is
unknown.
Make sure the view to the GNSS
satellites is not blocked.
To obtain position fix, the
EXPLORER 540 should be placed
flat on an even surface pointing
straight upwards, with a clear view
to as much of the sky as possible.
When the EXPLORER 540 has
obtained position fix, you can
point the antenna towards the
BGAN satellite.
You can see position status in the
Dashboard of the web interface
(status section).
Problem Possible cause Remedy