User Manual

Chapter 5: Maintenance and troubleshooting
98-148232-B Troubleshooting 84
Not registered to
the network
The terminal is not registered
on the satellite network.
You can only make a
connection if the terminal is
registered on the satellite
network.
Make sure that:
• The SIM card is present.
• The PIN has been
entered (if used).
• The terminal is pointed.
See To get started on
page 7 for details.
Closing terminal due
to high temperature
Critically high temperature is
causing the terminal to shut
down. The internal
temperature has reached 84
degrees Celsius.
None. For information on
ambient temperature, see
General specifications on
page 89.
Contact your distributor if
the problem persists.
Satellite signal
lost
The system no longer
receives a signal from the
satellite.
Make sure the antenna has a
clear view to the satellite.
Registration for
voice failed
The system has not yet been
allowed to register for voice
services (Circuit Switched).
If the problem persists,
contact your airtime
provider.
Registration for
data failed
The system has not yet been
allowed to register for data
services (Packet Switched).
If the problem persists,
contact your airtime
provider.
Preparing for
software update
The terminal is preparing to
update the software.
Wait for the software update
to complete.
Error opening
software file
A wrong file name may have
been entered with the AT
command _IUPDFW
Use the command
_IUPDFW? to show the
correct file name before
updating.
Software update is
already started
You tried to start a software
update when someone else
had already started one.
Wait until the software
update is completed.
Software version is
already installed
You are trying to update the
software to a version that is
already installed.
Check your existing software
version, e.g. in the web
interface under Control
panel > Support > About.
Displayed text Explanation Remedy