User Manual

Chapter 5: Maintenance and troubleshooting
98-148232-B Troubleshooting 85
Online software
update failed
Remote software update
failed
Try again later.
If the problem persists,
contact your distributor.
Online software
update failed. Could
not establish PDP
context.
Remote software update
failed because the data
connection could not be
established. The reason may
be:
•no network resources,
•wrong APN, or
• no line of sight to the
satellite
Check the status of the
terminal, e.g. in the web
interface. Make sure there is
line of sight to the satellite
and that the APN is correct.
Online software
update failed. Could
not connect to URL.
Remote software update
failed because the terminal
could not connect to the URL.
Check that you have
specified the correct URL in
your AT command, or enter
the correct IP address
instead.
Software update
transfer error
An error occurred while
trying to transfer the file for
software update to the
terminal.
Try again later.
If the problem persists,
contact your distributor.
Software update
transfer timeout
The system timed out before
the software file was
transferred to the terminal.
Try again later.
The terminal is not
installed
The terminal has failed in the
installation process, or the
installation process was
cancelled.
If you want to restart the
installation process, restart
the terminal or access the
web interface and select
Control panel >
Installation.
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