User Manual
Table Of Contents
- Safety summary
- Antenna safety instructions
- About this manual
- Introduction to EXPLORER 540
- To get started
- Operation
- Configuration with web interface
- The web interface
- To control data connections from web interface
- To set up your data connection packages (BGAN M2M)
- Status information
- The Control panel
- To restart the installation process
- To use the logs
- Terminal settings
- Port forwarding
- To manage connected devices (Traffic control)
- To set up tracking
- Support features
- Advanced settings
- To enter the SIM PIN in the web interface
- Maintenance and troubleshooting
- Technical specifications
- Command reference
- BGAN non-M2M functions
- Conformity
- Glossary
- Index
Chapter 5: Maintenance and troubleshooting
98-148232-B Log files 86
Log files
With AT commands you can command the EXPLORER 540 to send a diagnostics report or the
Event log, System log or AT command log to a specified FTP server. See Log file(s) on page 36.
To create a diagnostics report
The diagnostic report contains relevant information for troubleshooting. When contacting
your distributor for support, please enclose this file. To generate the report, do as follows:
1. Access the web interface.
2. Select
(Control panel) at the bottom of the page.
3. Select Support.
4. From the Support page, select Diagnostics report.
5. Select Generate report.
6. Select Download report.
7. Choose a location for the file and save it.
Call log and data log
The log holds detailed information on each call or data session to and from the EXPLORER 540,
including date and time, phone numbers, duration, amount of data transferred etc. Date and
time is UTC time, received from the satellite.
To see the log in the web interface, select
(Control panel) > Logs. See To use the logs on
page 48.
Event log
The Event log shows events that occurred in the past and are no longer active. It includes
events of informational character describing normal phases of operation for the terminal, and
also alerts that have appeared in the Alerts list.
To view the event log in the web interface, select Event log from the Support page.
To view extended status
To see the Extended status page, select (Control panel) > Support > Extended status.
To view updated information on the Extended status page, select the icon in the top left
corner to refresh the page.
The Extended Status page shows IAI-2 status, IMSI number and IMEI number.
Note
It may take a few minutes to generate the report.