User Manual
Table Of Contents
- Safety summary
- Antenna safety instructions
- About this manual
- Introduction to EXPLORER 540
- To get started
- Operation
- Configuration with web interface
- The web interface
- To control data connections from web interface
- To set up your data connection packages (BGAN M2M)
- Status information
- The Control panel
- To restart the installation process
- To use the logs
- Terminal settings
- Port forwarding
- To manage connected devices (Traffic control)
- To set up tracking
- Support features
- Advanced settings
- To enter the SIM PIN in the web interface
- Maintenance and troubleshooting
- Technical specifications
- Command reference
- BGAN non-M2M functions
- Conformity
- Glossary
- Index
Chapter 5: Maintenance and troubleshooting
98-148232-B To reset the administrator password 87
To reset the administrator password
If you have forgotten the administrator password, do as follows:
1. Contact your supplier for a reset code.
Report the serial number and IMEI number of the terminal.
You can find the serial number on the label on the EXPLORER 540 or under
(Control
panel) > Support > About and the IMEI number in the web interface under
(Control
panel) > Support > Extended status.
2. After receiving the reset code from your supplier, select Reset password from the
Support page.
3. Type in the reset code obtained from your supplier and select Reset.
4. The password is reset to admin.
Help desk
Under Help desk you can enter the contact information you want for your EXPLORER 540. The
Help desk contact information is empty by default. You must provide the contact information,
e.g. the phone number for your Airtime Provider under Advanced > Help desk. For details on
how to enter the information, see Help desk on page 73.
The Help desk information is then available from the About page (
(Control panel) >
Support > About)