Installation Manual

Returning units for repair
98-152675-A Chapter 4: Maintenance 4-3
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Cobham Public
4.3 Returning units for repair
4.3.1 Return Material Authorization (RMA)
Should your Cobham SATCOM product fail, use the online partner portal
www.cobham.com/satcom, Cobham SYNC Partner Portal. There you will get guidance
for the RMA process.
1. To request login credentials submit an email to: [e-mail].
2. Fill in the RMA details at the Cobham SYNC Partner Portal.
Repackaging requirements
Should you need to send the LGA-5005 for repair, please read the below information before
packing the product.
The shipping carton has been carefully designed to protect the LGA-5005 and its
accessories during shipment. This carton and its associated packing material should be used
when repacking for shipment. Attach a tag indicating the type of service required, return
address, part number and full serial number. Mark the carton FRAGILE to ensure careful
handling.
1. Protect the connectors from physical damage and electrostatic discharge.
2. Wrap the defective unit in heavy paper or plastic. Attach a tag indicating the type of
service required, return address, part number and full serial number.
3. Use a strong shipping container, e.g. a double walled carton.
4. Protect the LGA-5005 by inserting a layer of shock-absorbing material between all
surfaces of the equipment and the sides of the container.
5. Seal the shipping container securely.
6. Mark the shipping container FRAGILE to ensure careful handling.
Failure to do so may invalidate the warranty.
Note
Correct shipment is the customer’s own responsibility.
Important
If the original shipping carton is not available, the following general
instructions should be used for repacking with commercially available
material. The packaging must at least meet ATA-300 Category III.