Installation Manual
Table Of Contents
- Safety summary
- About This Manual
- Introduction
- Installation
- Maintenance
- Illustrated parts list
- Equipment specifications
- References
- Glossary
- Index
Returning units for repair
4-4 Chapter 4: Maintenance 98-152675-A
Cobham Public
RMA procedure
Before returning units for repair, please follow this procedure:
1. Have the following information ready before calling the Customer Service Center:
• Model number (example: LGA-5005).
• Serial number (example: 00443322).
• A thorough description of the fault.
• Aircraft serial number and/or tail number.
2. Contact a Cobham Service Center, see Technical support on page 4-1.
3. Describe the fault as thoroughly as possible and ask for assistance. In some cases, the
error may be resolved over the phone.
4. If the unit has to be returned for repair, request an RMA number.
5. Request replacement/loan unit if required.
6. Pack the equipment or parts to be returned in approved shipping containers.
7. Write the RMA number on the outside of all shipping containers and ship to the address
communicated by your technical service contact.