User's Manual

Table Of Contents
Chapter 6: Maintenance and troubleshooting
98-122988-DraftB6 138
The display shows
INSERT SIM.
The SIM card is not
present.
Remove the battery and insert the SIM
card in the SIM slot according to the
instructions in the section Inserting the
SIM card on page 15.
The SIM card is not
inserted properly.
Remove the SIM card and re-insert it
according to the instructions in the
section Inserting the SIM card on
page 15.
The SIM card is inserted in
the wrong SIM slot.
There are two SIM slots, marked
USIM #1 and USIM #2.
Make sure the SIM card is inserted in
the SIM slot marked USIM #1.
The display shows
NO GPS FIX.
The EXPLORER™ 700 is
unable to register on the
network, because the GPS
position is unknown.
Make sure the view to the GPS satellites
is not blocked.
To obtain GPS fix, the EXPLORER 700
should be placed flat on an even
surface pointing straight upwards, with
a clear view to as much of the sky as
possible. When the EXPLORER™ 700
has obtained GPS fix, you can point the
antenna towards the BGAN satellite.
To see the GPS status, enter the menu
system and select PROPERTIES >
GPS STATUS.
The display shows
EMERGENCY
ONLY.
The BGAN network is only
available for emergency
calls.
The reason may be one of
the following:
1) You have pressed C on
the EXPLORER™ 700
instead of entering the PIN.
2) Your Airtime
subscription has expired.
3) You are using the wrong
SIM card.
1) If the display reads “ENTER PIN?
and/or you cannot enter the display
menu system, you may have pressed C
instead of entering the PIN. Unless the
use of PIN is disabled, e.g. from the
BGAN LaunchPad, you must enter the
PIN before you are allowed make calls.
2) Check your subscription with the
Airtime Provider.
3) Check that your SIM card is valid for
communication on the BGAN network.
Problem Possible Cause Remedy