User's Manual
Table Of Contents
- Safety summary
- About the manual
- Introduction
- Getting started
- Operating the system
- Using the web interface
- Introduction
- Entering the SIM PIN in the web interface
- Using the Dashboard
- Using the phone book
- Using the Call log
- Handling SMS messages
- Setting up the interfaces
- Managing LAN network users
- Uploading software
- Selecting the preferred BGAN satellite
- Selecting the language
- Administration
- Help desk and diagnostic report
- Event logging and self test
- Site map
- Troubleshooting
- Conformity
- Glossary
- Index
98-131305-A Getting support 126
Chapter 5
Troubleshooting 5
This chapter gives guidelines for troubleshooting and provides an overview of the different means
of status signaling.
Getting support
Overview
If this manual does not provide the remedies to solve your problem, you may want to contact your
Airtime Provider or your local distributor.
Airtime support
If you need assistance from your Airtime Provider, please call the help desk.
To see the help desk number, enter the web interface of your terminal and select HELP DESK. This
help desk number is either taken from the SIM card or entered manually. If no number is available
under HELP DESK, check your Airtime subscription documents for a contact number.
System support
If you need assistance with problems caused by the terminal or antenna, please call a distributor
in your area.
A list of certified partners and distributors is available on Thrane & Thrane’s web site:
www.thrane.com. Select Land Mobile and select Distributors from the top menu bar.