User's Manual

Chapter 5: Troubleshooting
98-131305-A Troubleshooting guide 130
Some BGAN services
are not available.
There may be limitations
in the BGAN services,
e.g. in low elevation or if
the network is loaded
with heavy traffic.
If possible, use another service.
To get information on limitations in
services, you may contact Inmarsat
support, e.g. from the web site
www.inmarsat.com.
The web interface
cannot be accessed.
The browser is
configured to use a
proxy server.
For Microsoft Internet Explorer, select Tools
> Internet Options > Connections > LAN
Settings and select Use a proxy server for
your LAN.
You have entered a
wrong IP address.
Check the IP address and re-enter it. If you
do not have the correct IP address, you can
set the IP address temporarily to the
default address (192.168.0.1) by pressing
the Reset button. See Function of the Reset
button on page 142.
You are connected using
VPN
Close down your VPN connection.
A Phone connection
cannot be
established.
The cable is not properly
connected.
Connect the cable.
The cable type or
connector type is not
correct.
For information on the correct type of
connector and cable, refer to the
installation manual.
Incoming calls: The call
type used for the call is
not selected in the web
interface.
Make sure the call type used for calls to the
terminal is selected in the web interface.
Access the web interface and select
SETTINGS > Phone. Then select the call
type for incoming calls.
No phones are
ringing on incoming
calls
The Mute function is
activated from an
external device
connected to the I/O
interface of the terminal.
If the Mute function should not be
activated, deactivate it from the external
device.
A LAN connection
cannot be
established.
The cable is not properly
connected.
Connect the cable.
The cable type or
connector type is not
correct.
For information on the correct type of
connector and cable, refer to the
installation manual.
Problem Possible Cause Remedy