User's Manual
Table Of Contents
- Safety summary
- About the manual
- Introduction
- Getting started
- Operating the system
- Using the web interface
- Introduction
- Entering the SIM PIN in the web interface
- Using the Dashboard
- Using the phone book
- Using the Call log
- Handling SMS messages
- Setting up the interfaces
- Managing LAN network users
- Uploading software
- Selecting the preferred BGAN satellite
- Selecting the language
- Administration
- Help desk and diagnostic report
- Event logging and self test
- Site map
- Troubleshooting
- Conformity
- Glossary
- Index
Chapter 5: Troubleshooting
98-131305-A Logging of events 141
Logging of events
Diagnostic report
When contacting your distributor for support, please include a diagnostic report.
The diagnostic report contains information relevant for the service personnel during
troubleshooting.
To generate the diagnostic report, access the web interface and select HELPDESK. Then click
Generate report.
Event log
The event log holds information of events registered in the terminal or antenna.
The log includes the time of the occurrence, a short description, location of the error etc. This
information can help troubleshooting errors in the system. You can see the event log in the web
interface. For further information, see Viewing the Event list or the Event log on page 124.
09016 Antenna
calibration
switch fault
The antenna calibration switch
is defective. This means the
antenna panel will beat
against the side section of the
antenna when calibrating. The
calibration procedure will last
slightly longer and be more
audible, but the antenna will
function.
Contact your distributor
09017 Antenna flash
memory
corrupted
If the microcontroller flash
memory is corrupted, the
antenna functionality may be
more or less affected. The
antenna will continue its
operation if possible.
Reset the system. If the fault
persists try uploading new
software to the system.
If the fault still persists, contact
your distributor.
ID Event Text Explanation Remedy