Quick Setup Guide

Troubleshooting and support
If you are experiencing diculties with your mobile phone,
please go through the following troubleshoots
The Mobile Phone will not power on
1. Ensure the battery is inserted correctly
2. Ensure you have removed the battery sticker.
3. Ensure you are pressing and holding the power button for 5
seconds.
4. Ensure you have charged the phone for at least 10 minutes
The phone is asking for a PUK code
1. This means you have input the incorrect password 3 times
or more. Contact your network provider to retrieve your
PUK code to unlock your phone as only your network
provider can help unlock your SIM
SIM card error or no SIM card
1. Ensure you have inserted the SIM card correctly and are
using the correct size SIM card. Follow instructions in the
quick set up guide for installing the SIM Card
2. Your SIM card may be damaged or dirty, ensure you replace
your SIM with your network provider if this error occurs.