Quick Start - Components - Recharge - Activate the SIM - Insert SIM - Connectivity - Download the APP - Sign Up - Pair TickTalk - Setup User Info - Pre-set Contacts - Trouble Shootings - Warning - Return for Refund -Return for A Replacement - Contact
We’re grateful that you have chosen our TickTalk 4. We’re hoping it will bring happiness and safety to your entire family. For a better user experience, please read this user manual carefully. Do not hesitate to contact us if you have any question. support@myticktalk.
COMPONENTS Hold down the POWER BUTTON for 5 seconds to turn the TickTalk 4 on or reboot the TickTalk 4. Hold down the SOS BUTTON for 5 seconds to call the preset SOS number. Quick tap the POWER BUTTON once then SOS BUTTON twice to call 911 instantly.
COMPONENTS MICROPHONE SPEAKER Both the speaker and the microphone are protected by WATERPROOF IP67. Do not pierce with sharp objects.
CHARGING Please use the 5V USB charger that connects to the charging cord in order to charge your TickTalk 4. If the cord is broken stop using it immediately. For safety reasons, we recommend that an adult supervise their child while charging the TickTalk 4. Put the charging head onto the metal pins on the back of the TickTalk 4. Make sure the metal charging port is connected to the metal charging connector of the charging cord. You’ll hear a sound when the TickTalk 4 gets started to charge.
ACTIVATE THE SIM TickTalk is not affiliated with any wireless carriers. A free Red Pocket SIM kit is provided with your purchase. Other carriers were considered but Red Pocket was able to provide a more affordable monthly plan for TickTalk users. Be aware that this is subject to change. Red Pocket is a US based pre-paid carrier. They work with AT&T and T-mobile's network. For customers outside of the US or customers who use their own carrier, please get the SIM kit from your own carrier.
ACTIVATE THE SIM Activate Red Pocket’s SIM card Step 1 Go www.redpocket.com/activate or www.myticktalk.com and click Activate in the menu bar. Step 2 Input your SIM ICCID # and follow Red Pocket’s Activation Steps to activate your SIM and create your account. Step 3 Before you choose your monthly plan, it will ask you “Do you have an Activation PIN#?”, please choose NO. Step 4 Choose your monthly plan.
INSERT THE SIM Slide from the side to insert the SIM card into the slot of the CARD COVER. Make sure the back cover is COMPLETELY snapped back on to secure the waterproof protection. Turn the TickTalk 4 on after the SIM is installed. If the SIM CAN’T BE READ, please RE-INSTALL the SIM again.
NETWORK CONNECTIVITY Make sure your TickTalk 4 has successfully connected to the network. It’ll show the CONNECTED ICON on the top middle of the watch screen. Otherwise, the watch won’t work. Why don’t I see the CONNECTED ICON? 1. Bad cellular reception. 2. Slow network connection. 3. Invalid or inactive SIM or wrong plan. 4. TickTalk server connection issue. How do I SOLVE this issue? 1. Check the carrier’s coverage map in your location. If you have bad coverage indoors, please connect to Wi-Fi. 2.
DOWNLOAD THE APP Download on the Get the APP App Store for Android Please search TICKTALK 4 in APP STORE or GOOGLE PLAY if you’re not able to locate the APP simply scan the QR codes above.
SIGN UP Sign up in the App with your name, email and phone number. For SAFETY REASONS, the first person who pairs the watch to the App will be the PRIMARY USER. Only the PRIMARY USER will have the capability to manage and approve any SECONDARY USERS to use the App to connect to their TickTalk 4.
PAIR TO TICKTALK 4 Go to watch settings, click PAIR ME, it’ll show the QR code. From the App, click pair your TickTalk 4. Use your cell phone to scan the QR code on the watch screen. Make sure the WATCH IS ON and CONNECTED to the mobile NETWORK before your pair it.
EDIT WATCH USER’S INFO Click the ARROW ICON on the top right corner to edit your child’s personal info. You cannot call your TickTalk 4 until the watch’s phone number and child’s personal info has been all set up in the App. Click the ARROW ICON on top right of the screen to add another TickTalk 4 to the App. Once you add multiple watches in the App, you can SWITCH TO DIFFERENT WATCHES by clicking the watch’s name.
PRESET CONTACTS Click the CONTACTS ICON on the bottom left in the App. You can add up to 53 contacts. These contacts should be trusted and pre-authorized persons who can CALL YOUR CHILD and YOUR CHILD CAN CALL.
TROUBLE SHOOTINGS Watch Overheating The TickTalk 4 works basically the same as our personal smart phone, however, with the smaller size of the watch, our engineering team could not avoid the watch from overheating after extended use.We have taken extreme precautions by using heat insulation parts in the watch. Under normal circumstances, the maximum temperature will be 104 degrees Fahrenheit. Once you stop using the watch the temperature will drop very quickly. 1.
TROUBLE SHOOTINGS Unable to charge Please check to make sure the 4 pins of the wire are completely touching the base of the charging pins on the watch and try again. Why does the watch only shows one watch’s location when I click the multi-tracker icon? If your children are close together or at the same location, the watch icons will overlap. Please zoom in on the map or use the single watch locator feature. Why does the locator feature not work on my App? Please sign out of the App and sign in again.
TROUBLE SHOOTINGS The watch is always offline I have bad reception at home, what can I do? The TickTalk 4 comes with the Wi-Fi connectivity. Please set up the Wi-Fi connection for the watch. The watch will save and remember your preset Wi-Fi passwords, once your child returns back home, it will connect to your home Wi-Fi automatically. You don’t need to set up the Wi-Fi every time. Once it’s connected to the Wi-Fi, all features will still function the same. The video call quality is not very clear.
WARNING The TickTalk 4.0 contains sensitive electronic components and can be damaged if dropped, burned, punctured, or crushed. Do not use a damaged TickTalk, such as one with a cracked screen, visible water intrusion, as it may cause injury. • Avoid heavy exposure to dust or sand. • Do not open the TickTalk and do not attempt to repair it by yourself. Disassembling the TickTalk may damage it, resulting in the loss of water resistance, and may cause injury to you or your child.
WARNING TickTalk is always charged by adults or with adult supervision. • Your child may be more likely to experience irritation from any wearable device if they have allergies or other skin sensitivities. If you are aware that your child has skin sensitivities, please take special care when wearing the TickTalk. Your child may be more likely to experience irritation from the TickTalk if worn too tightly. Please remove the TickTalk periodically to allow the skin to breathe.
RETURN FOR A REPLACEMENT If the product has quality issues within our 1-year warranty, you can contact us directly for repair or exchange. Defective Products must be sent to TickTalk company to obtain repair or exchange service. TickTalk is not responsible for transportation costs to its designated location or return shipping of replacement to the customer. Pre-authorization is required before sending any unit in for warranty service.
RETURN FOR REFUND If you are not satisfied with the product, you can contact us directly for return and refund within 30 days of receiving. In these cases our company will not take responsibility for the return shipping cost. Pre-authorization is required before sending any unit for a refund. All return products must be in brand-new condition, with complete accessories, original packaging, including the retail box, manuals, cables and other original items.
VIDEOS FOR SETUP We have full set of instructional videos to show you how to set up and use your TickTalk 4. www.myticktalk.com/pages/ ticktalk-4-support 1-YEAR LIMITED WARRANTY Our customer support and service doesn't end with your purchase. If you are not fully satisfied with your purchase, let us help you with a replacement or return. Check our warranty policy at www.myticktalk.
FCC ID : 2AS8N-TT4 This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
CUSTOMER SERVICE Address 565 W Lambert Rd, Unit B, Brea, CA 92821 Email support@myticktalk.com Toll Free Number (844) 260-4051 Hours 9:00 AM- 7:00 PM Monday-Saturday, Pacific © 2021 TickTalk Tech LLC. All rights reserved.
Federal Communications Commission (FCC) Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
