Troubleshooting Guide

RETURN FOR A
REPLACEMENT
If the product has quality issues within our
1-year warranty, you can contact us directly
for repair or exchange. Defective Products
must be sent to TickTalk company to obtain
repair or exchange service. TickTalk is not
responsible for transportation costs to its
designated location or return shipping of
replacement to the customer.
Pre-authorization is required before sending
any unit in for warranty service. Products must
be returned in either the original carton box
and shipping material or packaging that
affords an equal degree of protection.
Please go
https://www.myticktalk.com/pages/return
to fill out the return form and submit to us.
You'll receive an email with the return
instruction from our system. Follow the
instruction to ship the watch back to us for a
replacement. We’ll finish the inspection within
2 business days. We’ll either repair or send a
new replacement to you.