Troubleshooting Guide

RETURN FOR REFUND
If you are not satisfied with the product, you
can contact us directly for return and refund
within 30 days of receiving. In these cases our
company will not take responsibility for the
return shipping cost.
Pre-authorization is required before sending
any unit for a refund. All return products must
be in brand-new condition, with complete
accessories, original packaging, including the
retail box, manuals, cables and other original
items. The free Sim Card kit should also be
included if it has not been used or activated.
If the product is damaged or shows signs of
use, this policy does not apply. If the SIM is
activated, please keep the SIM, do not return
a used SIM card.
Please go
https://www.myticktalk.com/pages/return
to fill out the return form and submit to us.
You'll receive an email with the return for
refund instruction from our system. Follow the
instruction to ship the watch back to us for a
refund. We'll check the return watch's
condition and issue a refund in 2 business days
after receiving the return.