Troubleshooting Guide

1. Bad cellular reception.
2. Slow network connection.
3. Invalid or inactive SIM or wrong plan.
4. TickTalk server connection issue.
NETWORK CONNECTIVITY
Make sure your TickTalk 4 has successfully
connected to the network. It’ll show the
CONNECTED ICON on the top middle of
the watch screen. Otherwise, the watch
won’t work.
Why don’t I see the CONNECTED ICON?
1. Check the carrier’s coverage map in your
location. If you have bad coverage indoors,
please connect to Wi-Fi.
2. Check if your SIM card is
activated and you must have
credit in your account. Check
if you have the regular phone
plan with talk, text and data
instead of WEARABLE
or DIGITS PLANS.
3. Contact the TickTalk
Technical Support Team.
How do I SOLVE this issue?