User Manual

[e-mail]
5
1. I forgot my password, how do I reset the DVR back to factory default?
Please go to the DVR Main Menu > Maintenance Menu > Reset Default to
reset the DVR to factory settings. The default username is admin, and the default
password is 00000000 (eight zeros). If your DVR is locked, please contact us via
email [e-mail]. We will further assist you.
2. Will my cameras be compatible with the TIGERSECU DVR?
TIGERSECU DVRs are compatible with Analog, AHD, TVI, CVI, PTZ, and some
ONVIF-compliant IP cameras. They’re not compatible with SDI cameras.
In the event your cameras video displays in black and white, please update
camera settings at Main Menu > Camera Menu > Camera, change Video
Formats from Auto to CVI, and then click Apply.
If the cameras show the TIGER LOGO on the monitor, please check whether the
camera night vision is on during the night.
If the night vision is not switched on, try a different power adapter for the
cameras. If it is on, please contact us through email.
If your cameras show No Signal and you’re not using IP cameras, please go to
Main Menu, Camera Menu, uncheck the IP mode, and click Apply.
To avoid camera compatibility issues, purchase TIGERSECU 1080P cameras for a
complete home security system: https://www.amazon.com/dp/B01LERCRIK.
3. How do I receive notifications on my phone when motion is detected?
① Log into TIGERSECU HD Viewer (check chapter 4 for more instructions).
② Open push alert function by tapping Control, change status from
UnNotify to Notify. Please ensure the notification function is enabled
for the app on your mobile device.
4. I tried to log into the system remotely using TIGERSECU HD Viewer on
my phone, but the app shows “Connection Failed”.
A1: First, check the orange light on the DVR network port (on the back of the
DVR), is it flashing once in a while?
2-1. If not, try testing a different Ethernet cable and connecting it to a different
port on the router.
2-2. If yes, please go to DVR > Main Menu > Maintenance Menu > Reset Default
to reset the DVR back to factory default settings.
3. Go to DVR > Main Menu > Network Menu. Does a valid IP address appear? Is
the QR Code status ON?
4-1. If a valid IP address appears and QR code status is on, manually change the
HTTP Port number from 80 to 678, select "Enable" and click "Apply". Now, change
the port number on your mobile device and try reconnecting.
4-2. If a valid IP address does not appear or QR code status is OFF, please send
us images of your DVR network and QR Code screens along with your password
Q&A