Warranty Guide

TOPLOC
®
, FUSIONLOC
®
, CONCEALOC
®
& CORTEX
®
FASTENING SYSTEMS WARRANTY
TimberTech.com | 1TIMBERTECH - Fastener Warranty
25-Year Limited Residential
10-Year Commercial Limited Warranty Against Corrosion
Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property at the time of
installation, if different from the original purchaser (collectively hereinafter “Purchaser”), of TimberTech TOPLoc
®
Face Fastening
System, TimberTech
®
TOPLoc
®
Fascia Fastening System, TimberTech
®
FUSIONLoc
®
Hidden Fastener System, TimberTech
®
CONCEALoc
®
Hidden Fastener System and TimberTech
®
Cortex
®
Fasteners (collectively “Fastener Products”). For purposes of this warranty, a residen-
tial Purchaser shall refer to a single-family residential homeowner and a commercial Purchaser shall refer to any Purchaser other than
a single-family residential homeowner. This warranty shall only apply to use of the Fastener Products in conjunction with TimberTech
®
brand decking.
The AZEK Company LLC (hereinafter “Manufacturer”) warrants to Purchaser that, for a period of twenty-five (25) years (Residential) &
ten (10) years (Commercial) from the date of the original purchase, residential or commercial as the case may be, (the “Term”), under
normal use and service conditions, that the Fastener Products will not corrode due to exposure to (i) normal environmental conditions,
or (ii) corrosives contained in natural wood species, treated lumber, or plastic/wood composite decking material, or (iii) to exposure to
chemicals used, as of January 1, 2007, in pressure treated lumber formulations designated as, ACQ, MCQ, Copper Quat, or Copper Azole
types CBA-A and CA-B; provided, however, that carbon steel versions of the Fastener Products are not warranted for use within 1,000
feet of salt water, including but not limited to, applications such as docks, boardwalks or piers (only stainless steel Fastener Products
are warranted for such applications).
All warranties are subject to the additional exclusions, limitations and restrictions set forth below.
Obtaining Warranty Performance: If Purchaser discovers a defect in the Fastener Products during the Term, Purchaser must, within
thirty (30) days from the discovery of the alleged defect but no later than the end of the Term, notify Manufacturer of a warranty claim
using either TimberTech’s online warranty claim form process available at http://TimberTech.com/warranty/warranty-claims-center.
Alternatively, Purchaser may submit a claim by contacting the Manufacturer in writing, at the following address:
TimberTech
894 Prairie Avenue
Wilmington, Ohio 45177
Attn: Claims Department
Purchaser must include in this notification proof of purchase and a statement explaining the defect. Manufacturer may request
additional information. After reviewing all information, Manufacturer will make a determination regarding the validity of such claim.
For any claim that Manufacturer determines to be valid, Manufacturer will replace the defective Fastener Products. It is the sole
responsibility of Purchaser to arrange and to pay for the return to Manufacturer of any Fastener Products to which this warranty
applies.
This warranty shall not cover, and Manufacturer shall not be responsible for, costs and expenses incurred with respect to the removal
of the defective Fastener Products or the installation of replacement materials, including but not limited to, labor and freight. The
foregoing remedy is the SOLE AND EXCLUSIVE REMEDY FOR BREACH OF ANY WARRANTY.
Transfer of Warranty: This warranty may be transferred one (1) time, within the five (5) year period beginning from the date of original
purchase by Purchaser, to a subsequent buyer of the property upon which the Fastener Products were originally installed.
Exclusions from Warranty Coverage: Manufacturer does not warrant against and is not responsible for, and no implied warranty shall
be deemed to cover, any product failure, product malfunction, or damages attributable to: (1) improper installation of the Fastener
Products and/or failure to abide by Manufacturer’s installation guidelines; or (2) use of the Fastener Products beyond normal use, or in
an application not recommended by the Manufacturer installation guidelines and local building codes.
Purchaser is solely responsible for determining the effectiveness, fitness, suitability and safety of the Fastener Products in connection
with their use in any particular application.
ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY AND IMPLIED
WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE TWENTY-FIVE YEAR DURATION OF THE
RESIDENTIAL LIMITED WARRANTY AND ARE DISCLAIMED FOR ALL PERIODS THEREAFTER.
Limitations: DISCLAIMER OF WARRANTIES (RESIDENTIAL PURCHASER): EXCEPT FOR THE EXPRESS WRITTEN WARRANTY

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