Warranty Guide

TIMBERTECH DECKING, DRYSPACE & ACCESSORIES WARRANTY timbertech.com | 2
TIMBERTECH
®
DECKING, DRYSPACE & ACCESSORIES WARRANTY
25-Year Limited Residential Warranty
10-Year Limited Commercial Warranty
Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property
at the time of installation, if dierent from the original purchaser (collectively hereinafter “Purchaser”), of TimberTech®
alternative decking materials and the DrySpace deck drainage system (collectively “Products”) manufactured by AZEK
Building Products (hereinafter “Manufacturer”) For purposes of this warranty, a “Residential Purchaser” shall refer to a
single-family residential homeowner and a “Commercial Purchaser” shall refer to any Purchaser other than a single-family
residential homeowner.
Except as set forth in the exclusions, limitations and restrictions set forth below, Manufacturer warrants to a Residential
Purchaser that for a period of twenty-five (25) years (10 years for a Commercial Purchaser), the Products will, from the
date of the original purchase, be free from material defects in workmanship and materials that (1) occur as a direct result
of the manufacturing process, (2) occur under normal use and service, (3) occur during the warranty period and (4)
result in splitting, splintering, rotting or structural damage from termites or fungal decay.
Exclusions from Warranty Coverage: Manufacturer does not warrant against and is not responsible for, and no implied
warranty shall be deemed to cover, any product failure, product malfunction, or damages attributable to: (1) improper
installation of the Products and/or failure to abide by the Manufacturer’s installation guidelines, including but not
limited to improper gapping; (2) use of the Products beyond normal use, or in an application not recommended by the
Manufacturer’s installation guidelines and/or local building codes; (3) movement, distortion, collapse or settling of the
ground or the supporting structure on which the Products are installed; (4) any act of God (such as flooding, hurricane,
earthquake, lightning, etc.), environmental condition (such as air pollution, mold, mildew, etc.), or staining from foreign
substances (such as dirt, oil, etc.); (5) variations or changes in color of Products; (6) normal weathering of surfaces; (7)
improper handling, storage, abuse or neglect of the Products by Purchaser, the transferee or third parties; (8) exposure
to, or direct or indirect contact with extreme heat sources including reflected sunlight from low-emissivity (Low-E) glass
which may damage the surface of the product and/or cause the Product to fade; (9) fabrication or remanufacturing
by third parties; (10) minor dripping from DrySpace; (11) any fasteners not supplied by Manufacturer; or 12) improper
application of paint or other surface chemicals not recommended by the Manufacturer in writing;
Purchaser is solely responsible for determining the eectiveness, fitness, suitability and safety of the Products in
connection with their use in any particular application.
Obtaining Warranty Performance: If Purchaser discovers a defect in any of the Products covered under this Limited
Warranty during the applicable warranty period, Purchaser must, within thirty (30) days from the discovery of the
alleged defect, but no later than the end of the applicable warranty period, notify Manufacturer. Purchaser may notify
Manufacturer of a warranty claim using TimberTech’s online warranty claim form process available at http://timbertech.
com/warranty-and-care/claim-center/. Alternatively, Purchaser may submit a warranty claim by contacting the
Manufacturer in writing at the following address:
AZEK Building Products
894 Prairie Avenue
Wilmington, Ohio 45177
Attn: Claims Department
Purchaser must include in this notification proof of purchase and a statement explaining the defect. Manufacturer may
request additional information. After reviewing all information, Manufacturer will make a determination regarding the
validity of such claim. If Manufacturer determines Purchaser’s claim is valid, Manufacturer will, at its option, either replace
the defective Products or refund the portion of the purchase price paid by Purchaser for such defective Products (not
including the cost of its initial installation). Replacement material will be provided that is as close as possible in color,
design and quality as the replaced material, but Manufacturer does not guarantee an exact match as colors and design
may change. In the event of repair or replacement, the original warranty shall apply to the repaired or replaced portion
of the Products and will extend for the balance of the warranty period in eect at the time the material proved defective.
If a Residential Purchaser makes a valid warranty claim during years eleven (11) through twenty-five (25) after the original
purchase date, then the Residential Purchaser’s recovery will be prorated as indicated below. If Manufacturer is providing
replacement materials, it may elect to replace the percentage listed below of Products; if Manufacturer is refunding the
purchase price, it may elect to refund the percentage listed below of the purchase price of the Products.