Warranty

TIMBERTECH
®
EDGE
™
DECKING FADE AND STAIN WARRANTY
25-Year Limited Fade and Stain
Statement of Warranty: This warranty is given to either (1) the original residential purchaser or (2) the owner(s) of the property at the
time of installation, if different from the original purchaser (collectively hereinafter “Purchaser”), of TimberTech
®
EDGE
™
Decking (the
“Product”). For purposes of this warranty, a residential Purchaser shall refer to a single-family residential homeowner.
The AZEK Company LLC (hereinafter “Manufacturer”) warrants to Purchaser that, for a period of twenty-five (25) years from the date of
the original consumer purchase (the “Term”), under normal use and service conditions:
(1) The Product’s color will not fade from light and weathering exposure, as measured by a color change of more than 5 Delta E (CIE)
units. While the Product is designed to resist fading, no material is fade proof when subjected to years of exposure to ultraviolet (UV)
rays and the elements.
(2) The Product will resist permanent staining from food and beverage items that may be spilled onto the surface of the Product,
including items such as condiments (barbecue sauce, ketchup, mustard, mayonnaise), salad dressing and salad oils, grease, tea, wine,
coffee, fruit punch, sodas and other food and beverage related items that would typically be present on a residential deck, provided that
such substances are removed from the Product with soap and water or mild household cleaners after no more than one (1) week of
exposure of the substances to the surface of the Product.
Notwithstanding the foregoing, Manufacturer does not warrant that the Product is stain-proof and does not warrant stain resistance
resulting from spilled or otherwise applied food and beverage substances which are not properly cleaned as provided above within one
(1) week of exposure. In addition, this warranty does not cover any staining or damage to the Product resulting from abrasive
compounds of acidic or basic pH, paints or stains, strong solvents, metallic rust or other abnormal residential deck use items, and non-
food and non-beverage substances, including, but not limited to, biocides, fungicides, plant foods or other bactericides.
All warranties are subject to the exclusions, limitations and restrictions set forth in the foregoing paragraph and below.
Standard TimberTech 25-Year Limited Residential Warranty. This warranty is in addition to the standard TimberTech Limited 25-Year
Limited Residential Warranty that applies to EDGE Decking.
Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty:
Claims Regarding Stain-Resistance: If the Purchaser is making a claim relating to the warranty on stain resistance, Purchaser must do
all of the following (in addition to the procedures set forth below for All Claims):
1. Attempt to clean the affected area of the Product by using the cleaning procedures described above within one (1) week of exposure
of the food or beverage to the surface of the Product.
2. If, after completing step 1 above, the affected area remains reasonably unsatisfactory, then Purchaser must have the affected area
of the Product cleaned by a professional deck cleaner at Purchaser’s expense.
3. If, after completing steps 1 and 2 above, the affected area still remains reasonably unsatisfactory, Purchaser may make a claim
under this warranty as provided herein, provided that such claim is made within thirty (30) days after the professional cleaning is
completed.
All Claims: Purchaser, must no later than the end of the Term, notify Manufacturer of a warranty claim using TimberTech’s online
warranty claim form process available at http://TimberTech.com/warranty/warranty-claims-center. Purchaser must provide proof
of purchase, a description and photographs of the affected area of the Product, and, if the claim relates to the warranty on stain
resistance, and reasonable proof of compliance with the requirements set forth above under “Claims Regarding Stain-Resistance.”
Alternatively, Purchaser may send this information to the Manufacturer at the following address:
TimberTech
894 Prairie Avenue
Wilmington, Ohio 45177
Attn: Claims Department
Manufacturer reserves the right to request additional information in connection with the warranty claim.
TimberTech.com | 1TIMBERTECH EDGE - FADE AND STAIN WARRANTY