Warranty Guide
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Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property
at the time of installation, if dierent from the original purchaser (collectively hereinafter “Purchaser”), of TimberTech
and AZEK rail systems, rail components and related rail products manufactured by AZEK Building Products (hereinafter
“Manufacturer”). The products covered by this Limited Warranty include AZEK Railing (Premier, Trademark and
Reserve), TimberTech Railing (RadianceRail®, RadianceRail Express®, Evolutions Rail®, Contemporary, Evolutions Rail™
Builder), Impression Rail™, ADA Rail, rail component products including infill components (composite balusters,
aluminum balusters, glass channels, & CableRail by Feeney®), post sleeves, skirts & hardware, and secure mount posts
(collectively “Rail Products”) as well as rail accessory products including rail lighting and gate kits (collectively “Rail
Accessories”) (Rail Products and Rail Accessories shall be collectively referred to herein as “Products”). For purposes
of this warranty, a “Residential Purchaser” shall refer to a single-family residential homeowner and a “Commercial
Purchaser” shall refer to any Purchaser other than a single-family residential homeowner.
Except as set forth in the exclusions, limitations and restrictions set forth below, Manufacturer warrants to Purchaser
that for the warranty periods delineated below, the Products will, from the date of the original purchase, be free from
material defects in workmanship and materials that (1) occur as a direct result of the manufacturing process, (2) occur
under normal use and service, (3) occur during the warranty period and (4) result in peeling, blistering, splitting,
splintering, cracking, rotting or damage from termites or fungal decay.
Warranty Periods: Rail Products (25 years, prorated as set forth below, for Residential Purchaser; 10 years for
Commercial Purchasers); Cable Rail (10 years for any Purchaser); Rail Accessories (5 years for any Purchaser).
Exclusions from Warranty Coverage: Manufacturer does not warrant against and is not responsible for, and no implied
warranty shall be deemed to cover, any product failure, product malfunction, or damages attributable to: (1) improper
installation of the Products and/or failure to abide by the Manufacturer’s installation guidelines; (2) use of the Products
beyond normal use, or in an application not recommended by the Manufacturer’s installation guidelines and/or local
building codes; (3) movement, distortion, collapse or settling of the ground or the supporting structure on which the
Products are installed; (4) any act of God (such as flooding, hurricane, earthquake, lightning, etc.), environmental
condition (such as air pollution, mold, mildew, etc.), or staining from foreign substances (such as dirt, grease, oil,
etc.); (5) variations or changes in color of Products; (6) normal weathering due to exposure to sunlight, weather and
atmosphere which can cause colored surfaces to, among other things, flake, chalk, fade, or accumulate dirt or stains;
(7) improper handling, storage, abuse or neglect of the Products by Purchaser, the transferee or third parties; (8) any
fasteners not supplied by Manufacturer; 9) fabrication or remanufacturing by third parties (10) discoloration, rust or
tarnishing caused by exposure to corrosive elements or atmospheric contaminates such as salt spray, salt air, chemicals,
and pollution*; (11) exposure to, or direct or indirect contact with extreme heat sources including reflected sunlight from
low-emissivity (Low-E) glass which may damage the surface of the product and/or cause the Product to fade; or (12)
improper application of paint or other surface chemicals not recommended by the Manufacturer in writing.
* Exclusion 10 (salt water exclusion) does not apply to Impression Rail™ with adherence to care and cleaning guidelines
available at http://timbertech.com/files/files/Dual_Impression_Rail_Install_Guide.pdf
Purchaser is solely responsible for determining the eectiveness, fitness, suitability and safety of the Products in
connection with their use in any particular application.
Obtaining Warranty Performance: If Purchaser discovers a defect in any of the Products covered under this Limited
Warranty during the applicable warranty period, Purchaser must, within thirty (30) days from the discovery of the
alleged defect, but no later than the end of the applicable warranty period, notify Manufacturer of a warranty claim
using either TimberTech’s or AZEK’s online warranty claim form process available at http://timbertech.com/warranty-
and-care/claim-center/ or http://www.azek.com/warranty/warranty-claims-center.aspx. Alternatively, Purchaser may
submit a claim by contacting the Manufacturer in writing, at the following address:
AZEK Building Products
894 Prairie Avenue
Wilmington, Ohio 45177
Attn: Claims Department
AZEK
®
/ TIMBERTECH
®
RAIL WARRANTY
AZEK / TIMBERTECH RAIL WARRANTY