Warranty Guide

LIMITED RAILING WARRANTY
TimberTech.com | 1TIMBERTECH - Limited Railing Warranty
Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property at the time of
installation, if different from the original purchaser (collectively hereinafter “Purchaser”), of TimberTech rail systems, rail
components and related rail products manufactured by The AZEK Company LLC (hereinafter “Manufacturer”). The products covered
by this Limited Warranty include Premier Railing
®
, Trademark Rail
™
, Reserve Rail
™
, RadianceRail
®
, RadianceRail
®
Express,
Contemporary Rail, Builder Rail, Impression Rail
™
, Impression Rail
™
Express, ADA Rail, rail component products including
infill components (composite balusters, aluminum balusters, glass channels, & CableRail by Feeney
®
), post sleeves, skirts & hardware,
and secure mount posts (collectively “Rail Products”) as well as rail accessory products including rail lighting and gate kits (collectively
“Rail Accessories”) (Rail Products and Rail Accessories shall be collectively referred to herein as “Products”). For purposes of this
warranty, a “Residential Purchaser” shall refer to a single-family residential homeowner and a “Commercial Purchaser” shall refer to
any Purchaser other than a single-family residential homeowner.
Except as set forth in the exclusions, limitations and restrictions set forth below, Manufacturer warrants to Purchaser that for
the warranty periods delineated below, the Products will, from the date of the original purchase, be free from material defects in
workmanship and materials that (1) occur as a direct result of the manufacturing process, (2) occur under normal use and service, (3)
occur during the warranty period and (4) result in peeling, blistering, splitting, splintering, cracking, rotting or damage from termites or
fungal decay.
Warranty Periods: Rail Products (25 years, prorated as set forth below, for Residential Purchaser; 10 years for Commercial
Purchasers); Cable Rail (10 years for any Purchaser); Rail Accessories (5 years for any Purchaser).
Exclusions from Warranty Coverage: Manufacturer does not warrant against and is not responsible for, and no implied warranty shall
be deemed to cover, any product failure, product malfunction, or damages attributable to: (1) improper installation of the Products
and/or failure to abide by the Manufacturer’s installation guidelines; (2) use of the Products beyond normal use, or in an application
not recommended by the Manufacturer’s installation guidelines and/or local building codes; (3) movement, distortion, collapse or
settling of the ground or the supporting structure on which the Products are installed; (4) any act of God (such as flooding, hurricane,
earthquake, lightning, etc.), environmental condition (such as air pollution, mold, mildew, etc.), or staining from foreign substances
(such as dirt, grease, oil, etc.); (5) variations or changes in color of Products; (6) normal weathering due to exposure to sunlight,
weather and atmosphere which can cause colored surfaces to, among other things, flake, chalk, fade, or accumulate dirt or stains;
(7) improper handling, storage, abuse or neglect of the Products by Purchaser, the transferee or third parties; (8) any fasteners not
supplied by Manufacturer; 9) fabrication or remanufacturing by third parties (10) discoloration, rust or tarnishing caused by exposure
to corrosive elements or atmospheric contaminates such as salt spray, salt air, chemicals, and pollution*; (11) exposure to, or direct
or indirect contact with extreme heat sources including reflected sunlight from low-emissivity (Low-E) glass which may damage
the surface of the product and/or cause the Product to fade; or (12) improper application of paint or other surface chemicals not
recommended by the Manufacturer in writing.
* Exclusion 10 (salt water exclusion) does not apply to Impression Rail
™
and Impression Rail
™
Express with adherence to care and
cleaning guidelines available at http://timbertech.com/docs/installation/Dual_Impression_Rail_Install_Guide.pdf
Purchaser is solely responsible for determining the effectiveness, fitness, suitability and safety of the Products in connection with their
use in any particular application.
Obtaining Warranty Performance: If Purchaser discovers a defect in any of the Products covered under this Limited Warranty during the
applicable warranty period, Purchaser must, within thirty (30) days from the discovery of the alleged defect, but no later than the end of the
applicable warranty period, notify Manufacturer of a warranty claim using either TimberTech’s online warranty claim form process available
at http://TimberTech.com/warranty/warranty-claims-center. Alternatively, Purchaser may submit a claim by contacting the Manufactur-
er in writing, at the following address:
TimberTech
894 Prairie Avenue
Wilmington, Ohio 45177
Attn: Claims Department
Purchaser must include in this notification proof of purchase and a statement explaining the defect. Manufacturer may request
additional information. Alternatively, Purchaser may notify Manufacturer of a warranty claim using TimberTech’s online
warranty claim form process available at TimberTech.com. After reviewing all information, Manufacturer will make a
determination regarding the validity of such claim. If Manufacturer determines Purchaser’s claim is valid, Manufacturer will, at its
option, either replace the defective Products or refund the portion of the purchase price paid by Purchaser for such defective Products