User Manual

Question 7: Can it connect to WIFI? Can I upload music to the player via WIFI?

Answer: No WIFI connection.

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Battery & Charging

Question 1: The player won't turn on

Answer: In most cases, the inability to turn on the machine is caused by running out of power or a

defective battery. Therefore, please charge for 45-60 minutes before attempting to power on. If it

still cannot be turned on after charging, it can be determined as a battery defect, please contact

us for further assistance or replacement/refund.

Question 2: The player suddenly shuts down while it is working, and it can no longer be restarted.

Answer: In most cases, this is caused by running out of power or a defective battery. Therefore,

please charge for 45-60 minutes before attempting to power on. If it still cannot be turned on after

charging, it can be determined as a battery defect, please contact us for further assistance or

replacement/refund.

Question 3: The player cannot be charged.

Answer:

1) In most cases, the charging failure is caused by poor contact, and you can repeatedly plug and

unplug the charging cable for troubleshooting.

2) If charging is intermittent, it is recommended to replace a USB cable that has been confirmed to

be available for charging.

3) If you charge the device through the adapter, please make sure the output of the adapter is less

than 5V 4A.

The charging protocol used by the device is the common USBA protocol, not the USB-PD protocol.

It does not support inputs higher than 5V 4A, so

· For USB A to USB C cable:

Support charging the device through the adapter and computer, because the output of the USB A

interface of the adapter or computer is lower than 5V 4A;

· For USB C to USB C cable:

Supports charging the device through the C-type interface of the computer or an adapter with

output lower than 5V 4A. Because the output of the computer's USB C interface is usually lower

than 5V 4A. But the adapter will have different output specifications, you must choose a lower than

5V 4A.

If the charging failure caused by the above reasons is excluded, it can be determined that the

battery is defective. Please contact us for further assistance or replacement/refund.

Question 4: The device is fully charged, but not long after playing music / video, it prompts that

the battery is low and shuts down automatically.