User Manual

Question 6: Can I disable Bluetooth, not just disconnect it?
Answer:
Yes. Open the Bluetooth program and select turn on / off in “start Bluetooth” option.
Question 7: How many Bluetooth devices can be connected at the same time?
Answer: Only 1
Question 8: Can the device be compatible with Bluetooth 5.0 headphones?
Answer: Yes
Question 9: Is this player only Bluetooth compatible with certain brands of headphones?
Answer:
The device is compatible with most Bluetooth headphones/speaker. If your Bluetooth
headphones/speaker cannot be paired with the player, Please check according to the above 1), 2).
If you are unable to judge, please contact us and tell your Bluetooth headphones/speaker brand
and model for further assistance or replacement / refund.
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Music / video playing:
Question 1: Why can't I play my music, and its file format is one of those file formats that you
claims in the description that can be compatible with the device.
Answer:
Laboratory tests show that the device is compatible with common audio format files, including
MP3, WMA, OGG, APE, FLAC, WAV, AAC-LC, ACELP, M4A, etc. However, it does not support
any format music with a bit rate higher than 3000kbps. That is to say, whether it is WAV, FLAC
or APE format, as long as its bit rate exceeds 3000kbps, it cannot be played. And show "Invalid
file format". It depends on the hardware performance of the device.
How to calculating the bit rate:
Bit Rate (Kbps) = File size (GB) * 1024 * 1024 * 8 / playback time (S)
Bit Rate (Kbps) = File size (MB) * 1024 * 8 / playback time (S)
For example: The size of your music file is 669.3MB, and the play time is 66 minutes, and the
bit rate is: 669.3 * 1024 * 8 / (66 * 60) 1385 Kbps.
If your music is out of the acceptable bitrate range above, please lower it with a conversion tool
before playing. If not, please contact us for further assistance or return. Also, if convenient,
please send us a copy of the music file so we can investigate.
Question 2: Why can't I play my video, and its file format is one of those file formats that you
claims in the description that can be compatible with the device.
Answer: