Users Manual Part 1

EN
22
Troubleshooting
Problem Possible cause Solution
The appliance does not turn on
Auto protection for
overheating
Restart after cooling down
Contact piece on the main
body is dusty
Clean the contact piece with
a dry cloth
Weak suction
The dry lter is not installed,
or the dry lter is dirty
Install the dry lter or
clean and allow it to dry
completely
Brush roller tangled indicator
blinking
Voice prompt:
1. Please clean the brush roller
2. Please install the brush roller
correctly
1. The brush roller is blocked
2. The brush roller is not
installed
1. Remove blockages
2. Install brush roller
correctly
WiFi indicator is off WiFi is not connected
Follow the in-app guide to
connect to WiFi
CWT empty indicator blinking
Voice prompt:
Clean Water Tank empty,
please rell water and
cleaning solution
CWT is empty Rell CWT
DWT full indicator blinking
Voice prompt:
Please clean Dirty Water Tank
The dirty water in DWT has
reached the MAX line
Empty the dirty water and
then reinstall the DWT
All lights off in operation
Battery overheat or
malfunction
Cool the appliance down
and restart
Battery indicator blinking
Voice prompt:
Low battery, please charge
Low battery
Charge the appliance, or
restart
Dust sensor malfunction
indicator blinking
Voice prompt:
Please begin self-cleaning cycle
Dirt sensor malfunction or
blocked
Remove blockages, clean
the debris channel, or
restart
Self-cleaning icon blinking Brush roller is dirty Start self-cleaning
All indicators
blinking together
Motor malfunction Contact Customer Service
Note:
If the above troubleshooting guide fails to provide a solution, please visit our website
www.tineco.com for further support.