User Manual (en) IP Telephone tiptel 3030 tiptel
tiptel 3030 User Manual Table of Content Table of Content ............................................................................................................................. 3 Safety notes .................................................................................................................................... 7 Getting Started ................................................................................................................................ 8 Packing List .................
tiptel 3030 User Manual WAN Port ........................................................................................................................ 33 PC Port ............................................................................................................................ 35 Display Mode .......................................................................................................................... 37 Language .......................................................................
tiptel 3030 User Manual Incoming Call Show Mode ..................................................................................................... 73 Auto Answer ........................................................................................................................... 74 Call Hold ................................................................................................................................. 75 Call Transfer................................................................
tiptel 3030 User Manual XML Browser ....................................................................................................................... 109 Broadsoft Group.................................................................................................................... 110 Conference ............................................................................................................................ 111 Forward ....................................................................
tiptel 3030 User Manual Safety notes You may not set-up and use this device in the following surroundings: o Outdoors o In damp or wet spaces (bath, shower, swimming pool, etc.) o In hazardous environments o In locations exposed to direct sunlight o At ambient temperatures below 0 °C or above 40 °C o In case of strong vibrations or shocks o In dusty environments Only use a soft, damp cloth to clean the device. Do not use chemicals or abrasive cleaners.
tiptel 3030 User Manual In case of malfunction remove the AC adapter from the wall outlet and disconnect any communication lines. Before opening the device remove the AC adapter from the wall outlet and disconnect any communication lines. The device, AC adapter (inclusive, has been developed and manufactured in compliance with Standard EN 60950 "Safety of information technology equipment".
tiptel 3030 User Manual 2. The footstand 3. Handset 4.
tiptel 3030 User Manual 5. Power adapter (optional) 6. Ethernet cable 7.
tiptel 3030 User Manual Phone Installation 1. Attach the Foot stand 2.
tiptel 3030 User Manual 3. Connect the Network and Power Initialization After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting" And then show “Initializing “during the initialization.
tiptel 3030 User Manual By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server. Status You can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information(e.g., Model, IP, MAC, Firmware, Hardware), Network(e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS… )Account (e.g.
tiptel 3030 User Manual Registration To register via phone interface: 1. Press Menu SettingAdvanced setting (default password:admin)Accounts 2. Select the desired account 3. Select Enable for Account active 4. Filled the SIP Server 5. Filled the Failover SIP server if need (Optional) 6. Filled the Outbound Proxy (Optional) 7. Filled the SIP User ID, Authenticate ID 8. Filled the password, Name (shown on LCD) and Ringtone. 9. Press Save to save the configuration.
tiptel 3030 User Manual To register via web interface: 1. Login webpage and Click AccountBasic 2. Select the desired Account 3. Select Yes for Account Active 4. Filled the Primary SIP SERVER and other account information 5. Click to save the configuration. Note: 1. All fields with * must be filled. If changed, it requires a phone restart. 2. Account Status says the account registered successfully or not. 3. When change the account information via phone, it will show Restart note when back to idle page.
tiptel 3030 User Manual Idle Screen Name Description 1. Date&Time It shows the phone’s time & date. For Date&time setting, see Time&Date 2. Notice 3. Line Keys It shows the phone features status, More see Icon Preview This area shows the four line key labels. Line keys are also can be used as other function keys. For more information you can refer to Memory Keys This area shows the soft key labels. The default soft key labels are 4. Soft Key 5.
tiptel 3030 User Manual Getting Familiar with Your Phone Hardware Components Preview Item Description LCD screen To Presentation all information about the date& time, accounts, soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 4 accounts Line keys 1. Steady green: idle interface, during a call.. 2. Blink red: a call incoming Soft keys Labels automatically to identity their context-sensitive features. 1. OK.
tiptel 3030 User Manual shows on the screen. Left arrow key: To move left of the selection shows on the screen. Down arrow key: To move down of the selection shows on the screen. 1. To return to idle screen. 2. To cancel the information or call on the screen. 1. To mute the voice during the call (green light). Mute key 2. To un-mute the call. Conference To place a conference call To be configured as different function as: 1. Line 2. Speed Dial 3. BLF 4. BLF List 5. Voice mail 6. Direct Pickup 7.
tiptel 3030 User Manual 16. Transfer 17. SMS 18. Hot -Desking 19. Call Return 20. Paging 21. Record 22. Shared Line The LED lights status when set as Shared line: Stay green: Idle Stay red: Busy Blinked green: Ring Back Blinked red: A call incoming Steady orange: During a call Blinked orange: Public Hold Blinked green: Private Hold Light Drown: Unregistered Speaker Redial Press this button to place a call in hands-free mode. To dial the previous dialed number. To act as send key.
tiptel 3030 User Manual To enable or disable Forward feature during the idle page. Alphanumeric keypad To enter the phone numbers, letters and so on. Message To indicator the New message, and press to read. Headset To indicate that the phone is or not in Headset mode.
tiptel 3030 User Manual Speakerphone mode Handset mode Headset mode Voice messages Text message Mute Do Not Disturb Volume is 0 SRTP Hold Dialed calls Received calls Missed calls 21
tiptel 3030 User Manual Forward calls Conference Keypad locked Keypad unlocked Pick up Call Park Intercom/Paging DTMF Prefix XML Group Local Group XML Browser LDAP Broadsoft Group Conference 22
tiptel 3030 User Manual Forward Transfer Hold Line on Hold DND Redial Call Return SMS Record Recording Group Listening Shared Line Other Functions 23
tiptel 3030 User Manual LED Instruction This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting Power Indicator LED LED Status Description Blinked green Ringing or have missed call Steady Green Idle status(Power on) Off Powered off. Line LED: (Line or Memory Key set as Line) LED Status Description Steady Green Hold Steady Green Off hook or during a conversation.
tiptel 3030 User Manual Shared Line Key LED :( Line/Memory Key set as Shared Line) LED Status Stay green Stay red Blinked green Blinked red Description Idle status The line is busy Ring Back, Private hold The line is ringing Steady orange During a Call Blinked orange Public Hold Off Unregistered Other Key Led Key Description Headset Key When use in headset mode, the led is steady green or the LED is off. Message Key Blinked green when there is new messages or the LED is off.
tiptel 3030 User Manual Info Key Instruction Info Key plays many roles in this phone: 1. Quick get the Information page. 2. Get the full information of the item with . When the item with , it means the information is not full display or there more options for the item. Press info key, you can get the complete content or the prompt list for all options. 3. Fast access to the new missed or Forward calls, New Voicemail or Text Message. 4. Get all other parties information during a conference.
tiptel 3030 User Manual User Interface There are two ways to customize specific configurations on your IP phone: The user interface on the IP phone The user interface in a web browser on your PC The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings.
tiptel 3030 User Manual Language Time & Date Basic Settings Time & Date Format DHCP Time Ring tone Account Network Advanced Settings Factory Reset Auto provision Directory Add, view and delete History View and delete Message Voice Mail set and View. Text Message view and set.
tiptel 3030 User Manual Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Local Group XML group LDAP XML Browser Broadsoft group Conference Forward Transfer Hold Group Listening DND Redial 29
tiptel 3030 User Manual Call Return SMS Record URL Record Paging Shared Line Public Hold Private Hold 30
tiptel 3030 User Manual Basic Setting Configuration This part will mainly introduce the basic configuration as the Time, Language, and Volume… Web Login 1. Get the IP address: Press Menu →Status →Information. 2. Input the IP Address in the web browser. 3. Input the user name (default is admin), password (default is admin). 4. Login successfully. Note: The PC and phone should be in the same segment.
tiptel 3030 User Manual Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface. And the default password of the administrator is: admin To change to password via Phone Interface 1. Press Menu → setting → Advanced settings → password (default admin) → Phone Setting → Set Password 2. Enter the current PWD (password), new password and confirm the new password. 3. Press save soft key or to save the new password.
tiptel 3030 User Manual Note: When you use the web interface: user name: admin, password: admin(default) Basic Network Setting The IP Phone support three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically. If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually.
tiptel 3030 User Manual Press the Save soft key to accept the change or the Cancel soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password. To configure PPPoE via phone interface: 1. Press MenuSettingAdvanced Settings (password: admin) NetworkWANPort PPPoE mode.
tiptel 3030 User Manual Note: Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator. PC Port Two modes for PC port: bridge and router. To configure PC Bridge via Phone interface: 1. Press MenuSettingAdvanced Settings (password: admin) NetworkPC Port Bridge mode. 2. Click Save and restart the phone. To configure PC router via Phone interface: 1.
tiptel 3030 User Manual mode. 2. Enter the IP, Netmask and DHCP server 3. Click Save and restart the phone. To configure Bridge via web interface: 1. Click NetworkBasic 2. Select 3. Click and restart the phone To configure Router via web interface: 1. Click NetworkBasic 2. Select As Router 3. Fill the IP address and other necessary information. 4.
tiptel 3030 User Manual Display Mode This phone support two Display mode: Text and Icon. Icon Mode: all Items are shown same as the main with Icon. Text Mode: Only the 8 main items shown as Icon, and others all text description. To Configure Display mode via phone interface: 1. Press Menu DisplayDisplay Mode 2. Select Text or Icon 3. Press Save soft key to save the configuration. To Configure Display mode via web interface: 1. Login web interface, and click Setting Preference 2.
tiptel 3030 User Manual 2. Press or Save soft key to save the configuration. To change the language via Web Interface 1. Setting → Preference →Web Language 2. Select the necessary one. 3. Press to save the configuration. Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone.
tiptel 3030 User Manual Time and Date The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting. To configure the time and Date by SNTP setting via phone interface 1. To press Menu → Setting → Basic setting → Time & Date → SNTP Settings 2. Press or , or to change the Time zone. 3. Fill the NTP server1, NTP Server2, and Daylight Saving. 4. Press or Save soft key to save the configuration.
tiptel 3030 User Manual To configure the Time & Date Format via phone interface 1. To press Menu → Setting → Basic setting → Time & Date Format 2. Press and or press to change between 12 Hour or 24 Hour. 3. Press and or press to change among Y-M-D (year-month-day), M-D-Y (month-day-year), D-M-Y (day-month-year). 4. Press or Save soft key to save the configuration. To configure the DHCP time via phone interface 1. To press Menu → Setting → Basic setting → DHCP time 2. Press 3.
tiptel 3030 User Manual To configure the NTP Server by web interface 1. Login Login name: admin, password: admin(default) 2. Setting → Date &Time →NTP Server 3. Fill the value in the blank. To change the Time Zone and Date Display Format via web interface 1. Setting → Date &Time 2. Select the necessary one. 3. Press to save the configuration.
tiptel 3030 User Manual Note: If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information. Ring Tone You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface: 1. Press Menu → Setting → Basic Settings → Ring Tone. 2. Press 3. Press and to select the aimed one. or Save soft key to save the configuration.
tiptel 3030 User Manual To adjust the Ring Tone Type via Web Interface 1. Setting → Preference → Ring Tone 2. Select the wanted one to save the configuration. 3. Click To configure Distinctive Ring Tone via Phone Interface 1. Press Directory 2. Select the target contact 3. Press Detail soft key to edit the contact. 4. Press and to select the wanted Ring Tone for the contact 5. Press Save soft key to save the contact.
tiptel 3030 User Manual To configure Distinctive Ring Tone via Web Interface 1. Directory → Directory → Contact 2. Choose the Ring Tone you want to use. 3. Click → to save the configuration. Click Ring tone for more information. Volume You can adjust the volume for the phone by the volume keys: and .
tiptel 3030 User Manual To adjust the Ring tone volume via phone interface: 1. Option 1: To press and on the idle page 2. Option 2: To press and during the call is ringing. To adjust the handset volume via phone interface: To press and during a call in handset mode. To adjust the headset volume via phone interface: To press and during a call in headset mode. To adjust the speaker Volume via phone interface: To press and during a call in speaker mode.
tiptel 3030 User Manual Wallpaper To change the preferred one picture for you by the following steps: To change the wallpaper via phone interface: 1. To press Menu → Display → wallpaper 2. Press 3. Press and or press Switch soft key to display the different pictures. or Save soft key to save the selected picture as the wallpaper. To change the wallpaper via web interface: 1. Click SettingPreference 2. Select the desired wallpaper picture to upload. 3. Click to save the setting.
tiptel 3030 User Manual 3. Click to save the setting. Note: System wallpaper (Wallpaper1-Wallpaper6) cannot be deleted. Screen Saver There are three types of screen saver: Time & Logo, Photo Switch and Photo. Time & Logo: when the screensaver works, it will show Time and logo in turns. Photo Switch: all screensaver pictures display one by one. Phone: Only the select phone display as screensaver.
tiptel 3030 User Manual To disable screen saver via Phone interface 1. To press Menu → Display → Screensaver... 2. Press 3. Press and or press Switch soft key to Choose the Time-out as off. or Save soft key to save the selected configuration. To upload screen saver via Web interface: 1. Setting → Preference 2. Choose the picture wanted to use as screen saver 3.
tiptel 3030 User Manual To delete upload screen saver phone via Web interface: 1. Setting → Preference 2. Select the photo that to delete. 3. Click Delete to delete the photo. Note: System Screen Photo(ScreenSaver1-ScreenSaver3) cannot be deleted. To custom text logo via web interface: 1. Click SettingPreference. 2. choose the Time-out as 1 min or 2/5/10/30 minute. 3. Enter the desired value in the Text Logo field. 4. Click Saveset to save the configuration.
tiptel 3030 User Manual To wake up screen saver via Web interface: 1. Setting → Preference 2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial Note: 1. The upload Photo size should be less than 2M bytes, name length should be less than 48, and the File name should be letters, numbers or underline '_' and photo number should be less than 9. 2. The default screensaver photos cannot be deleted. LED Status Setting Backlight To set Backlight via web interface: 1.
tiptel 3030 User Manual Contact Management This section provides the operating instructions for managing contacts. The topics include: Local Directory Blacklist Remote Phonebook Call History LDAP BroadSoft Phonebook CallLog Local Directory In the directory, you can add or delete your friends, business partner or anyone others’ phone No. so you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent from being disturbed.
tiptel 3030 User Manual To add contacts from history via phone interface: 1. Press History soft key or press Menu → History → Local history 2. Press and to select the targeted one. (Press and switched among the All calls, Dialed calls, Received calls, Missed Calls and Forward Calls). 3. Press Option soft key → Add to Contacts 4. Edit the necessary information as Name, Phone number… 5. Press save soft key or to add the contacts successfully. To add contacts via web interface: 1.
tiptel 3030 User Manual B: To add contacts into blacklist To add blacklist manually via phone interface: 1. Press Menu → Directory → Blacklist 2. Press Add soft key. 3. Enter the necessary information as Name, Phone number… 4. Press save soft key or to add the contacts successfully. To add blacklist from history via phone interface: 1. Press History soft key or press Menu → History → Local history 2. Press and to select the targeted one. 3.
tiptel 3030 User Manual 4. Edit the necessary information as Name, Phone number… 5. Press save soft key or to add successfully. Upload Contacts photo via web interface: 1. Click Directory and select the desired contact. 2. Click Choose file to select the photo for the contact 3. Click to upload the photo. When you place a call from the contact, the phone idle screen will show the contact photo.
tiptel 3030 User Manual Note: The format of the photo supported is jpg or bmp, and the size should be less than 128 *128 To import or export the contact list You can manage your phone’s local directory via phone or web user interface. But you can only import or export the contact list via web interface. To import an XML file of contact list via web interface: 1. Click on Directory 2. Click Browse to select a contact list file (file format must be .xml) from your local system. 3.
tiptel 3030 User Manual Note: If the xml file and CSV file more than 1000 contacts, the phone will only upload 1000 contacts. Remote Phonebook To set Remote PhoneBook via web interface: 1. Login the webpage and click DirectoryRemote Phone Book 2. Fill the path of the remote file in the Phone Book URL field. For example, http://192.168.0.240/Phonebook/Phonebook.xml 3. Fill the Name and then click to save the configuration.
tiptel 3030 User Manual Note: Every remote contact only support 1000 contacts. Call History This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all on phone interface and more than 1500 items. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance.
tiptel 3030 User Manual To delete an entry from the call history list via phone interface: 1. Press the History soft key. 2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. 3. Press UP or DOWN key to select the desired entry. 4. Press the Delete soft key. To delete all entries from the call history list via phone interface: 1. Press the History soft key. 2.
tiptel 3030 User Manual To Dial a call from Call History via web interface: 1. Click DirectoryCall History 2. Select the desired history item, and click Tel Number. 3. Then the call is dialed on phone. To Dial a call from Call History via phone interface: 1. Press History soft key or press Menu → History → Local history 2. Press and to select the targeted one. 3. Press the Send soft key, or , or , or the corresponding line key.
tiptel 3030 User Manual LDAP Phonebook When use the LDAP feature, you can get the LDAP Phonebook directly. To configure LDAP via web interface: 1. Login webpage and click DirectoryLDAP 2. Filled the LDAP Name Filter: a) This parameter specifies the name attributes for LDAP searching. The “%” symbol in the filter stands for the entering string used as the prefix of the filter condition.
tiptel 3030 User Manual To Configure LDAP Key To configure LDAP Key via web interface: 1. Click Function KeyMemory Key choose Memory Key 1(for example) 2. Select LDAP in the Type field. 3. Click Saveset to save the configuration.
tiptel 3030 User Manual To Configure LDAP Key via phone interface: 1. Press MenuFeatureFunction KeysMemory Keys as Function KeysMemory Key 1 2. Select LDAP in the Type field 3. Press save or OK key to save the configuration. When press the LDAP Key the LCD will display as following: Broadsoft Phonebook You can access the BroadSoft directory through your phone. You can add local contacts from the BroadSoft directory. You can also dial a contact from the BroadSoft directory.
tiptel 3030 User Manual Call log You can access the call log of the BroadSoft user through the IP phone. The call log contains call information such as remote party identification, time and date. You can check the call log and dial a call from the call log list. The BroadSoft call log allows users to view and dial the stored numbers in the following lists: missed, received, and placed. You can configure the IP phone to access up to 3 call log items and every call log item support 100 contacts.
tiptel 3030 User Manual Other features settings Dial Plan Dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad. This phone supports dial plan with following accept digits: 1,2,3,4,5,6,7,8,9,0,*,# Grammer x xx+ Description any digit from 0-9; at least 2 digit number; ^ exclude; , hear dial tone; [3-5] any digit of 3, 4, or 5; [147] any digit 1, 4, or 7; <2=011> replace digit 2 with 011 when dialing.
tiptel 3030 User Manual To configure dial plan via web interface: 1. Click Account—Advanced—Dial Plan. 2. Filled the value in dial plan field. 3. Click SaveSet to save the configuration. Note: Illegal input will fall back to default: {[x*]+}. For More, please refer to dial plan.
tiptel 3030 User Manual services in an emergency situation. To configure emergency call via web interface: 1. Click SettingFeaturesPhone Lock 2. Enter the emergency services number(e.g.110,119,120) in the Emergency field, 3. Click SaveSet to save the configuration. LED Status Setting The LED Status setting mainly defines the power indicator LED. To configure LED Status via web interface: 1. Click SettingPreference 2.
tiptel 3030 User Manual Action URL To configure action url via web interface: 1. Click SettingAction URL 2. Filled the needed value in the necessary blank. 3. Click to save the setting.
tiptel 3030 User Manual Softkey Layout This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking. To configure Soft key via web interface: 1. Click SettingSoftkey Layout 2. Select Enable for Custom Softkey 3. Select call States. 4. Select the feature form the disable key to enable key field by Disable to Enable field. 5. Delete the Enable, and it will back to Disable field. 6. Click 7.
tiptel 3030 User Manual Note: When there more than 5 items in the Enable field, the last softkey will display More, and last two item will show in the next page softkey, you can check by press more. Programmable Key For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page. To configure Programmable Key via web interface: 1. Click Function KeysProgrammable Keys 2. Select the desired Key to set. 3. Click 4.
tiptel 3030 User Manual Ext Key It only works when there is expansion module connected with the phone. Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone. To place a call by Handset 1. Pick up the handset, or press a line key and dial the necessary number. 2. Press or or press the send softkey, then the call is sending. To place a call by Headset: ( light is Green), 1. Press the 2. Enter the desired number. 3.
tiptel 3030 User Manual Placing a call by hands-free speakerphone 1. Press the , or press the Line key, then you can hear the dial tone. 2. Press the number. 3. Press or press the Send soft key, then the call is sending. To place a call by call history or Directory via phone interface. 1. Press the History soft key (On the idle page) or Menu → History /Directory 2. Press and to select the targeted one. 3. Press the Send soft key, or sending.
tiptel 3030 User Manual 4. Press the Send soft key, or , then make the second call. End a Call Here shows to end a call during three modes: To end a call by Handset Press the Cancel soft key or hang up the handset, or press To end a call under Headset Mode Press the Cancel soft key or press , or press . To end a call under hands-free speakerphone Mode Press the Cancel soft key or press , or press . Note: During the conference, to end the call is same as mentioned above. Redial a Call 1.
tiptel 3030 User Manual To receive a call by headset Press and now the conversation is built. To receive a call by hands-free speaker 1. Option 1: Press directly. 2. Option 2: Press Answer soft key. 3. Option 3: Press the Line key (flashes red). Moreover, some other action can be done by soft key when the call is coming. 1. To press the Reject soft key to reject the call. Or press to reject the current call. 2. To press Forward to forward to another phone. 3.
tiptel 3030 User Manual Auto Answer Enable auto answer feature, you will answer all incoming call automatically. To enable Auto Answer via Web interface 1. To Click Account → Advanced 2. To choose Yes for the Auto Answer. 3. To click Saveset to save the configuration. To Disable Auto Answer via Webpage 1. To Click Account → Advanced 2. To choose No for the Auto Answer. 3. To click Saveset to save the configuration.
tiptel 3030 User Manual Call Hold When use hold feature, the Hold icon will show on the display. To make a call on hold during three modes: To hold a call under handset mode: 1. Press Hold soft key or to hold the current call. to resume the call on hold. 2. Press Resume soft key or To hold a call under headset mode: 1. Press Hold soft key or 2. Press Resume soft key or to hold the current call. to resume the call on hold. To hold a call during the speaker mode: 1. Press Hold soft key or 2.
tiptel 3030 User Manual NOTE: The “Enable Call Feature” must be configured to “Yes” to enable this feature (AccountAdvanced). Attended Transfer When you use this feature, you can 1. Press or transfer soft key during the conversation, the call is on hold now. 2. Enter the number that transfer to, and press the send soft key or 3. Start the second conversation, press . or transfer soft key, then, transfer completed.
tiptel 3030 User Manual Hold transfer on hook: 1. Setting Features Transfer Setting: Hold Transfer On Hook: ON. 2. A place a call to B, B answer, A press the hold softkey and place a call to C, A cancel the call when C is ringing or answering, then C and B in the same call and the transfer is successful. Transfer to New Call via web interface 1. Click Setting → Feature 2. Select Transfer Mode via DSS key → New Call 3. Select the desired Line or Memory key and select Transfer in the Type. 4.
tiptel 3030 User Manual NOTE: if the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function.
tiptel 3030 User Manual Call Conference This IP Phone supports up to 5-way conference. 5-way conference 1. Assuming that call party A and B are in conversation. A wants to bring C, D and E in a conference 2. A press line 2 key, the call is placed on hold. . 3. A enter the number of C and then press send soft key or 4. C answering the call. or the conference soft key, then A, B and C are now in a conference.(and now 5. A press this is 3-way conference) 6.
tiptel 3030 User Manual Note: 1. If C does not answer the call, A can back to continue the conversation with B; 2. Once A hangs up the call, the conference is ended, while if B or C drops the call, A&C or A&B conversation continues. 3. The conference feature is not available on all servers. For more information, contact your system administrator. 4. To realize the 5 way conference, the line should be all available. 5. Press to get all parties information.
tiptel 3030 User Manual To configure busy forward With this feature, the incoming calls are immediately forwarded if the phone is busy. 1. Press Menu →Features → Call forward →Busy forward. 2. Press and or press to select the enable choice. 3. Enter the forward to number and on code (optional), off code (optional). 4. Press or Save soft key to save the configuration. To configure no answer forward No Answer Forward: Incoming calls are forwarded if not answered after some time. 1.
tiptel 3030 User Manual When the Forward feature is enabled, the Icon will display on Top of the LCD. To configure Forward via Web Interface 1. Setting → Features 2. Click On for the Always/Busy/No Answer 3. Fill the Forward to Number 4. (Optional) fill the on/off code 5. Click to save the configuration To cancel the forward feature via Phone Interface 1. Option 1: To press the key to disable the forward feature. 2.
tiptel 3030 User Manual Press Press and or press to select the disable choice or Save soft key to save the configuration. To cancel the forward feature via Web Interface 1. Setting → Features 2. Click Off for the Always/Busy/No Answer 3. Click to save the configuration To configure dynamic forward Forward an incoming call during the ringing. 1. When the phone is ringing, press Forward soft key. 2. Enter the forward number. 3. Press or press the send soft key, then the call is forwarded.
tiptel 3030 User Manual Call Return This feature allows you to dial the last phone call you received. To configure the Call Return via phone interface 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Line or Memory key. 3. Press and or press key to select the Key Event in the type field. 4. Press and or press key to select the Call Return. 5.
tiptel 3030 User Manual To Change the Call Waiting Tone time via Web interface 1. Click Setting → Tone 2.
tiptel 3030 User Manual Hide Caller ID Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called. To configure anonymous call 1. Press Menu →Features →Anonymous Call 2. Press and or press to change the Line ID 3. Press and or press to select the enable choice in Anonymous Call filed. 4. Enter the call on code (optional), call off code (optional). 5. Press or Save soft key to save the configuration. To cancel anonymous call feature 1.
tiptel 3030 User Manual To configure rejecting anonymous call 1. Press Menu →Features →Anonymous Call 2. Press and or press key to change the Line ID 3. Press and or press key to select the enable choice in Rejection filed. 4. Press or Save soft key to save the configuration To cancel rejecting anonymous call 1. Press Menu →Features →Anonymous Call 2. Press and 3. Press or press key to select the disable choice in Rejection filed. or Save soft key to save the configuration.
tiptel 3030 User Manual To mute the call during a call (including a conference call) 1. Press the mute key , then the mute key glows green, and the LCD display 2. To disable the mute function, press again. DND When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the mute icon shown on the Top of the LCD on idle page. To enable DND feature via phone interface: Press the DND soft key when the phone is idle, and then shown on the LCD.
tiptel 3030 User Manual To cancel # Key as Send via phone interface: 1. Press Menu →Features → Key as Send 2. Press 3. Press and or press key to select the disable choice. or Save soft key to save the configuration No Key Entry Timeout No Key Entry Timeout means that when you entry the number, it will dial out automatically after some time when you stop enter the number. To configure No Key Entry Timeout via web interface: 1. Click Webpage Setting → Preference 2.
tiptel 3030 User Manual Keypad Lock To enable Keypad Lock via Phone 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Press Info or Switch to change choose lock type:All Keys Menu Key Function Key Lock & Answer 3. Press Save or OK key to save the configuration. To enable Keypad Lock via Phone 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Press Info or Switch to change to choose Off. 3. Press Save or OK key to save the configuration.
tiptel 3030 User Manual 4. Fill the Emergence Number, when the phone is Lock, only Emergency Number can be sent. to save the configuration. 5. To click To Disable Keypad Lock via Webpage 1. Click Webpage Setting →Features 2. To choose Disable for the Phone Lock. to save the configuration. 3. To click Hot Line To configure Hot Line 1. Press Menu →Features → Hot Line 2. Enter the Number and delay time (as present, we support off hook auto dial). 3.
tiptel 3030 User Manual To configure Hotline auto dial via Web Interface 1. Setting → Features. 2. Fill the number in the Hotline Number and Hotline Time-out. 3. Click to save the configuration. Delete the hotline number and save the configuration, and then now the Hotline auto dial is cancelled.
tiptel 3030 User Manual Function Key Features Settings Line It works same as Line keys. To configure Line Feature via Web Interface 1. Click Function keys → Line or Memory Key. 2. Select the wanted Key and set as Line. 3. Select the Account. 4. Click the button to save the configuration.
tiptel 3030 User Manual Speed Dial With this feature, you can dial one directory by press the definite key. To configure Speed Dial feature via phone interface 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. Press and or press key to select the Speed Dial in the type field. 3. Enter the targeted Number. 4. Press or Save soft key to save the configuration Then the selected Line or Memory key will work as Speed Dial.
tiptel 3030 User Manual BLF You can use the BLF (Busy Lamp Field) feature to monitor a specific one whether his phone is busy or free. 1. When the monitored line is idle, the light is steady green. 2. When the monitored line is ringing, the light is blinking red, press the BLF key to pick the phone up directly. 3. When the monitored line is calling or in a conversation, the light is steady red. To configure a BLF key by phone 1.
tiptel 3030 User Manual 7. Press or Save soft key to save the configuration To configure a BLF key by web 1. Click Function keys → Line or Memory key. 2. Select the desired Line or Memory key and select BLF in the Type. 3. Enter the monitored phone number in the Value field. 4. Select the Account ID 5. Filled the Pickup code. 6. Click the to save the configuration. Note： This feature is not available on all servers. For more information, contact your system administrator.
tiptel 3030 User Manual BLF List To configure BLF List via web interface: 1. Login and click Account 2. Click Advanced and then fill the Eventlist BLF URL. 3. To configure BLF List Keys 3.1 ClickFunction KeysMemory Key 3.2 Select the BLF List in the Type Field. 3.3.
tiptel 3030 User Manual to save the configuration. 3.4 Click . Voice Message This phone supports Voicemail, and when there is message, the message will will light green. Moreover, when pick up the handset, or press speaker key, you will hear some quick busy tone. To configure the Voice mail feature via phone interface: 1. Press Menu→Messages→Voice Mail→Set Voice Mail. 2. Enter the Account1/2/3/4 NO. 3.
tiptel 3030 User Manual To configure a Voice mail key by phone interface: 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example). 2. Select the targeted Line or Memory key. 3. Press 4. Enter the Value Number. 5. Press 6. Press and and or press or press key to select the Voice mail in the type field. key to select the Account ID. or Save soft key to save the configuration Note： This feature is not available on all servers.
tiptel 3030 User Manual To configure Direct Pickup feature via Web Interface 1. Click Function keys → Line or Memory key. 2. Select the wanted Line or Memory key and set as Direct Pickup. 3. Enter the pickup code and followed the desired phone number in the Value field. 4. Select the Account ID to save the configuration. 5. Click the Group Pickup With this feature, you can pick up the specified group that you want incoming calls. To configure the Pickup via phone interface 1.
tiptel 3030 User Manual To configure the Group Pick up via Web interface 1. Click Function keys → Line or Memory key. 2. Select the desired Line or Memory key and select Group Pickup in the Type. 3. Enter the pickup code and followed the desired Group number in the Value field. to save the configuration. 4. Click the Call Park With this feature, you can put a call on hold and continue the conversation from another phone. To configure the Call Park via phone interface 1.
tiptel 3030 User Manual To configure the Call Park via Web interface 1. Click Function key → Line or Memory key. 2. Select the desired Line or Memory key and select call park in the Type. 3. Enter the call park code in the value field. button to save the configuration. 4. Click the Intercom When use the intercom feature, you can quickly get access connect to the configured one. To configure intercom feature via phone interface 1.
tiptel 3030 User Manual To configure Intercom feature via Web Interface 1. Click Function keys → Line or Memory key. 2. Select the wanted Line or Memory key. 3. Enter intercom codes followed by desired number in the Value field. 4. Select the Account ID 5. Click the button to save the configuration. If you want to achieve the intercom feature, you must enable the “Allow Auto Answer By Call-Info” 1. Click the account 2. Select the desired account from the pull-down list of Account in the Account field. 3.
tiptel 3030 User Manual Note： This feature is not available on all servers. For more information, contact your system administrator. DTMF When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation. To use this feature, you should sure that the DTMF Tone is on. To configure the DTMF via Web Interface 1. Click SettingPreference 2. Select On for Keypad DTMF Tone. to save the configuration. 3. Click the To configure the DTMF via Phone Interface 1.
tiptel 3030 User Manual to save the configuration. 4. Click the Prefix If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface. To configure the Prefix via Phone Interface 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Line or Memory key. 3.
tiptel 3030 User Manual to save the configuration. 4. Click the Then when you press this key, the set value is input directly. Local Group When use the Local Group feature, press the key and enter the local Contacts interface quickly. To configure the Local group via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Memory key. 3. Press 4. Press and or press key to select the Local group in the type field.
tiptel 3030 User Manual to save the configuration. 3. Click the Then you can press the local group key to access the pre-defined contact group in the local directory quickly. XML Group When use the XML Group feature, press the key and enter the Remote Contacts interface quickly. To configure the XML group via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Memory key. 3. Press 4.
tiptel 3030 User Manual to save the configuration. 3. Click the LDAP When use the LDAP feature, you can get the LDAP Phonebook directly. To configure the LDAP via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Memory key. 3. Press 4. Press and or press key to select the LDAP in the type field. or Save soft key to save the configuration To configure the LDAP via Web interface 1. Click Function key → Memory Key. 2.
tiptel 3030 User Manual XML Browser You can use this key feature to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc. To configure the XML Browser via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Memory key. 3.
tiptel 3030 User Manual button to save the configuration. 4. Click the Broadsoft Group When use the BroadSoft Group feature, press the key and enter the Remote Contacts interface quickly. To configure the Broadsoft group via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Memory key. 3. Press 4. Press and or press key to select the Broadsoft group in the type field.
tiptel 3030 User Manual Conference The IP Phone supports up to 5-way conference. You are allowed to configure the programmable key to be used as a conference key. This key works same as . To configure the Conference via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Memory key. 3. Press 4. Press and or press key to select the Conference in the type field.
tiptel 3030 User Manual 4. Enter the Number that to forward. 5. Press or Save soft key to save the configuration To configure Forward via Web Interface 1. Click Function keys →Memory Key. 2. Select the desired Key and select Forward in the Type. 3. Enter the Value with the number you want to forward 4. Click the button to save the configuration. Transfer You are able to configure the key as a transfer key to perform the Blind/Attended Transfer. To configure the Transfer via Phone Interface 1.
tiptel 3030 User Manual Hold The key can be configured as a hold key. You can use this key to hold and resume a call during the conversation. To configure the Hold via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Memory key. 3. Press 4. Press and or press key to select the Hold in the type field. or Save soft key to save the configuration To configure Hold via Web Interface 1.
tiptel 3030 User Manual To configure Group listening via Web Interface 1. Click Function keys →Memory Key. 2. Select the desired Key and select Group listening in the Type. to save the configuration. 3. Click the DND If the key is configured as DND key, you are allowed to active the DND function immediately when you press it and the phone is to reject all incoming calls automatically. Press it again to deactivate DND mode. To configure the DND via Phone Interface 1.
tiptel 3030 User Manual Redial If the key is configured as Redial key, you can redial the last placed call from the IP Phone. To configure Redial via Web Interface 1. Click Function keys →Line key/Memory key 2. Select the desired Key and select redial in the Type. 3. Enter the Label displayed on LCD. 4. Click the button to save the configuration. SMS Send SMS To send SMS via web Interface 1. Click SettingSMS 2. Select the account(from which account the SMS sent) 3. Enter the target number 4.
tiptel 3030 User Manual To send SMS via phone interface: 1. Click MenuMessageText MessageSet SMS 2. Enter the contents in the white field. 3. Press the save button 4. Select the account (from which account the SMS sent) 5. Enter the target number (to which account the number sent) 6. Press the Send button. Set SMS Memory Key To configure the SMS via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Memory key. 3. Press 4.
tiptel 3030 User Manual Record With record feature, you can record calls by pressing a record key on the phone. To configure the record via phone interface 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Line or Memory key. 3. Press 4. Press and or press key to select the Record. or Save soft key to save the configuration To configure the record via Web Interface 1. Click Function keys → Line or Memory key. 2.
tiptel 3030 User Manual URL Record The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL. To configure the URL record via phone interface 1. Press Menu →Features →Function Keys→ Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Line or Memory key. 3. Press 4. Press and or press key to select the URL Record. or Save soft key to save the configuration To configure the record via Web Interface 1.
tiptel 3030 User Manual To configure the Paging via Web interface 1. Click Function keys → Memory key. 2. Select the desired Memory key and select Paging in the Type. 3. Enter the paging code followed the number. button to save the configuration. 4. Click the Shared Line This feature allows subscribers to share SIP lines. Moreover it also provides status monitoring of the shared line. To configure the line key as shared line via phone interface 1.
tiptel 3030 User Manual button to save the configuration and then restart. 6. Click the Note： This feature is not available on all servers. For more information, contact your system administrator. Public Hold The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call. To configure the Public hold via phone interface 1.
tiptel 3030 User Manual Private Hold The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call. To configure the Private hold via phone interface 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Line or Memory key. 3. Press 4. Press and or press key to select the Private Hold.
tiptel 3030 User Manual Share line Shared line is configured by assigning the same extension number to multiple lines. You can use the shared line feature to share an extension number which is used on two or more IP phones at the same time. An incoming call to that number will cause all phones to ring simultaneously. The incoming call can be answered on one of the phones but not all of them. This feature is very useful in the boss and secretary scenario.
tiptel 3030 User Manual To configure the share line feature via web interface: 1. Click Function keys →Memory Key. 2. Select the desired Key and select share line in the Type. 3. Enter the number in the value field. 4. Select the desired account from the pull-down list of Account field. 5. Click the button to save the configuration. Note： This feature is not available on all servers. For more information, contact your system administrator.
tiptel 3030 User Manual To configure the hot desking via web interface: 1. Click Function keys →Memory Key. 2. Select the desired Key and select hot desking in the Type. 3. Enter the number in the value field. 4. Select the desired account from the pull-down list of Account field. 5. Click the button to save the configuration. 6. Note： This feature is not available on all servers. For more information, contact your system administrator.
tiptel 3030 User Manual To configure the ACD via web interface: 1. Click Function keys →Memory Key. 2. Select the desired Key and select ACD in the Type. 3. Enter the label in the label field. 4. Select the desired account from the pull-down list of Account field. 5. Click the button to save the configuration. 6. Note： This feature is not available on all servers. For more information, contact your system administrator.
tiptel 3030 User Manual Note： This feature is not available on all servers. For more information, contact your system administrator. Factory Reset To set Factory Reset by phone interface 1. Press Menu → Setting → Advanced Setting( default password: admin)→ Factory Reset 2. Press OK soft key in the warning page. To set Factory Reset via web interface Click Management → Upgrade Click and then confirm the setting.
tiptel 3030 User Manual Configuration File To download configuration file: 1. Click Management Configuration Download Device Configuration 2. Then you can get a file: cfg.bin or cfg.xml To Restore a configuration file: 1. Click Management Configuration Restore configuration , 2. Select the xxx.bin or xxx.xml file, and then Click the then IP Phone will reboot.
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tiptel 3030 User Manual Appendix Warranty Your point of contact for warranty obligation benefits is the specialist retailer where you acquired your device. Warranty conditions are based upon the legal regulations of the country in which the device was purchased. Your specialist retailer will be glad to provide more information. Guarantee Tiptel provides a voluntary guarantee on the device, the conditions of which are published on http://www.tiptel.com.
Tiptel.com GmbH Business Solutions Halskestraße 1 40880 Ratingen Deutschland Tel.: 0900 100–84 78 35* Vanity Tel.: 0900 100–TIPTEL* Internet: www.tiptel.de E-Mail: info@tiptel.com International: www.tiptel.com Tiptel GmbH Ricoweg 30/B1 2351 Wiener Neudorf Österreich Tel.: 02236 677 464-0 Fax: 02236 677 464-22 E-Mail: office@tiptel.at Internet: www.tiptel.at *(1,49 Euro/Min.
