Operating Instructions (UK) system telephone for tiptel 4011 XT and tiptel 3011/ 3022 office/system tiptel 83 system tiptel
Table of contents Illustration Illustration (upper housing, key pad) . . .4 Illustration (underneath) . . . . . . . . . . . .5 Answering a call . . . . . . . . . . . . . . . . .21 Keypad . . . . . . . . . . . . . . . . . . . . . . . .22 Sub-addressing . . . . . . . . . . . . . . . . . .22 Call list . . . . . . . . . . . . . . . . . . . . . . . .23 Initial operation Scope of supply . . . . . . . . . . . . . . . . . .6 Connection . . . . . . . . . . . . . . . . . . . . . .6 Connection to tiptel 4011 XT . .
Table of contents PC connection / TipKom PC connection / TipKom . . . . . . . . . . .62 Installation . . . . . . . . . . . . . . . . . . . . .62 Further information . . . . . . . . . . . . . . .62 Dialling via AT commands . . . . . . . . . .62 TAPI driver . . . . . . . . . . . . . . . . . . . . .63 Initiating the Announcement / Duplex mode from an internal location . . . . . .42 Initiating the Announcement / Duplex mode from an external location . . . . . .
Illustration (upper housing, key pad) 4
Illustration (underneath) 5
Initial operation Scope of supply The tiptel 83 system scope of supply comprises: ❍ a telephone handset ❍ a spiral cable ❍ an ISDN connecting cable (IAE) ❍ operating instructions ❍ an interface cable RS 232 ❍ the WINDOWS software "TipKom" (for Windows®) ❍ the TAPI driver “tiptel phone 1" Connection Your feature phone tiptel 83 system is solely designed for the connection to an internal S0-port of the telephone system tiptel 4011 XT/ 30xx.
Initial operation Connection to tiptel 3011 / 3022 office / system As system terminal unit, the tiptel 83 system should only be operated with an internal phone number. The phone number has to be entered according to the instructions on page 27 (entering the MSNs). Further internal phone numbers (up to 6) can however only be used for group and team calls. The system functions (exception: internal target or line key) exclusively refer to the subscriber number entered first (MSN1).
Button functions Use the "arrow" keys up/down to open the electronic telephone book. When you are in the data entry mode, you can delete a character or number by the button and insert a character or number by the button. Use the "arrow" keys left/right to select functions or menu levels. You can also position the cursor when you are in the data entry mode. The "enter" button serves to confirm an entry or a selected function.
Operational hints Adjusting the volume When executing a function with activated loudspeaker, you can adjust the volume to your needs. The display shows the selected volume level. Volume ❚❚❚❚❚❚❚❚ If the volume remains unchanged after 2 seconds, the telephone automatically resumes the earlier displayed volume. 1. Press the button. 2. Press the The currently set volume is indicated in the display. button or the The volume is increased by one step. The volume is decreased by one step. button.
Operation hints Operation overview All adjustable functions are accessible via the menu. Hereinafter, please find an overview on the different menu levels. You can access the programming menu by pressing the "arrow" button or . The button serves to go to the next sub-menu or level. Confirm your entries by pressing the "enter" button . The "stop" button brings you back to the next higher level. If you press the "stop" button two times, this will lead you back to the initial state.
Telephone calls Call counter The telephone has an integrated call counter displaying the number of incoming telephone calls. Sa 18.03.2006 12:30 current date and time 2 calls The call counter is erased automatically: - when you pick up the handset - when you check the call list Direct manual call Pick up the handset and dial the telephone number to initiate the dialling process.
Telephone calls Off-line call preparation (indirect call) As for the off-line call preparation, the telephone number is dialled first. Here, you have the option to check the number and to correct it if necessary. 021024289 Please dial 1. Enter telephone number 2. Pick up the handset The telephone number is shown in the display. You can erase the last entry by pressing the button. Use the button to enter a blank and the buttons to move the cursor. The dialled telephone number is called.
Telephone calls Dialling from the electronic telephone book / register / chaining of telephone numbers (continued) Remark: When the electronic telephone book is open, you have the option to enter a name via the numeric keypad (see page 24 chapter "Electronic telephone book"). After confirming the new entry by pressing the button, the corresponding entry is shown. Afterwards, you can continue to browse through the electronic telephone book.
Telephone calls Automatic call-back on busy (CCBS) Should the desired target subscriber's line be busy, the display shows a selection field for automatic redialling and the automatic call-back function, i. e. the function completion of call to busy subscriber. This special feature needs to be released by your telephone network provider. This is not only valid for your installation, but also for the target subscriber's installation. Just replace the handset if you do not wish to use this function.
Telephone calls Automatic redial Should the desired target subscriber's line be busy, the display shows a selection field for the automatic redial or the automatic call-back function (CCBS). Select the automatic redial function so that your telephone continues to dial the chosen telephone number. 1. Press the or button in order to select the "redial" function. Every time you press the button, the display switches between the available functions. 2. Press the handset.
Telephone calls Switching between handset and hands-free operation You are holding a telephone conversation using the handset and want to switch to the handsfree operation: 1. Press the button and keep it pressed. 2. Replace the handset. 3. Release the button. The hands-free mode is activated. You are holding a conversation in the hands-free mode and now want to use the handset: 1. The hands-free mode is deactivated and you can continue holding your telephone conversation via the handset.
Telephone calls Call tracing (malicious call identification MCI) (This feature must be released by your local telephone network provider.) If you are bothered by an unknown caller and want to identify the calling party, you have the option to do so even when the corresponding telephone number is not being transferred and shown in the display. 1. Press the or button in order to select the function "malicious call identification (MCI)".
Telephone calls 2-line operation with hold The function "2-line operation with hold" allows you to switch between an active connection and a call placed on hold. 1. Press the button. The active call is placed on hold and the call placed on hold is activated. Three-party conference (This feature must be released by your local telephone network provider.) If you intend to establish a call with two parties at the same time, you need to establish an active call and place one caller on hold. 1.
Telephone calls Call transfer (continued) You are holding a telephone conversation and want to answer and transfer a second incoming call: 1. Press the button. The call is being placed on hold. The connection to the party issuing a call waiting signal is activated. 2. Press the or button to select the function "call transfer". Every time you press the button, the display switches between the available functions. 3. Press the You hear the dialling tone. 4.
Telephone calls Call waiting You are holding a telephone conversation while another party is trying to call you. This is indicated by a call waiting signal (two short tones). In addition, the telephone number issuing a call waiting signal is displayed. Use the arrow buttons to select the desired function or answer the second call directly by pressing the button. You are holding a telephone conversation and receive another incoming call. You want to answer the second incoming call: 1. Press the button.
Telephone calls Answering a call You receive a call; your phone rings.
Telephone calls Keypad In some exchange offices, the programming of special features (e. g. call forwarding) is effected via the "Keypad protocol". The programming is done via the numeric keys and the buttons and . Here, macro programming is provided to assign the keypad function to a speed dialling station (see chapter "Macro programming"). The possible keypad functions are given by your telephone network provider. 1. Pick-up the handset. The display shows "please dial". 2.
Telephone calls Call list The call list provides you with information on the last 20 incoming calls, such as date and time of the call, called multiple subscriber number (MSN) and the corresponding telephone number of the calling party. If the PABX provided the name of the caller, this will be displayed instead of the caller's telephone number (only tiptel 83 system). If the telephone number was not transmitted, only "Call" or "Number Blocked" will be displayed.
Electronic telephone book / register General information on the electronic telephone book / register The electronic telephone book manages names and telephone numbers of your telephone partners and thus becomes your personal telephone manager. The electronic telephone book can store and manage up to 100 entries. You have the option to activate a cost counter and different filter functions per entry.
Electronic telephone book /register Storing data An entry in the electronic telephone book consists of the name (= search criterion), the telephone number and additional settings if required (e. g. filter function, cost counter). 1. 2. 3. Press the button. Press the button. Enter the name via the numeric keypad. 4. Press the 5. 6. Enter the telephone number via the numeric keypad. Press the button. 7. Press the or 8. 9. Press the Press the button. or button. 10. Press the 11.
Electronic telephone book /register Editing data Entries in the electronic telephone book can be checked, corrected or erased at any time. 1. Press the button. The first entry of the electronic telephone book is shown in the display. 2. Press the or button to select an entry. Use these buttons to browse through the electronic telephone book until the desired entry (name) is displayed. 3. Press the button. The display shows "edit entry". button. The display shows "name:". For editing: 4.
System settings Entering the MSNs During the configuration of your tiptel 4011 XT/ 30xx a certain extension telephone number was allocated to your tiptel 83 system on the corresponding ISDN access. This extension number must also be entered into the tiptel 83 system. It is possible to enter 5 additional telephone numbers, however this is not recommended. You should use the line keys for choosing the going MSN and identifying the calling subscriber's MSN.
System settings Selecting the outgoing MSN You have the option to select the outgoing MSN (i.e. the telephone number transferred and shown at the target subscriber's display) via the function "line key" (see page 38). If you have entered several MSNs for the tiptel 83 system contrary to our recommendation, you can define as follows, which internal phone number shall be used by the terminal.
System settings Call number display You have the option to activate or deactivate the call number display for outgoing or incoming calls. The selected option becomes valid for all entered MSNs. 1. Press the "settings". or 2. Press the button. 3. Press the "system". button to select Every time you press the button, the display switches between the available functions. The display shows "appointments". or button to select The display shows "system". 4. Press the button.
System settings Setting the call waiting function If you receive an incoming call while already holding a telephone conversation, you can determine, whether a signal (two short tones) shall be given for this call or not. 1. Press the "settings". or 2. Press the button 3. Press the "system". button to select Every time you press the button, the display switches between the available functions. The display shows "appointments". or button to select The display shows "system". 4.
System settings Setting the call transfer function The call transfer function offers you the option to transfer an answered call (see also chapter "Call transfer", page 18) to another extension. This is done via the ISDN feature ECT (explicit call transfer) within the telephone system tiptel 4011 XT. If you do not wish to support the explicit call transfer (ECT), you can deactivate this function as follows: 1. Press the "settings". or 2. Press the button. 3. Press the "system".
System settings Setting time and date The time and date are automatically set when an outgoing call is made. In addition, you have the option to set time and date manually. 1. Press the "settings". or 2. Press the button. 3. Press the "system". button to select Every time you press the button, the display switches between the available functions. The display shows "appointments". or button to select The display shows "system". 4. Press the button. 5. Press the "time/date". 6.
System settings Changing the PIN You need a PIN (personal identification number) to activate or deactivate call or dialling restrictions (in the factory pre-set, the PIN is 000). 1. Press the "settings". or 2. Press the button. 3. Press the "system". button to select The display shows "appointment". or 4. Press the button. 5. Press the "PIN". Every time you press the button, the display switches between the available functions. button to select The display shows "system".
System settings Access to the public exchange The telephone system tiptel 4011 XT/ 30xx automatically ensures that a line prefix for the access to the public exchange is entered in the call list of your tiptel 83 system – if necessary.
System settings Factory pre-set You can resume the factory pre-set parameters at any time. 1. Press the "settings". or Every time you press the button, the display switches between the available functions. button to select 2. Press the button. 3. Press the "system". 4. Press the button. The display shows "ISDN". 5. Press the or The display shows "factory pre-set". 6. Press the button. The display shows "appointments". or The display shows "system". button to select button.
System settings If necessary you can update the operating software on the telephone. This is possible via ISDN line from our update server or via the serial RS 232 port of the telephone from your local PC. Update via ISDN (only tiptel 83 system) 1. Press or in order to select "Settings". Each time you press the button the display alternates between the possible functions. 2. Press . The display shows "Appointments". 3. Press or in order to select "System". The screen shows "System". 4. Press .
System settings Update via RS-232 You have the option to load a new operating software on your telephone -if necessary. This software can be downloaded from the tiptel-website http://www.tiptel.com. Please store the file on your PC and do not forget this storage place! Afterwards you connect the telephone with your PC via the serial connecting cable and start the software "TipKom phone" as usual.
Macro programming Assignment of speed dialling stations Via the macro programming, you have the option to assign functions or telephone numbers to the 14 speed dialling stations of your telephone. This allows you to execute frequently used settings or functions during a call. The last speed dialling station is alredy pre-assigned and labelled "macro". By pressing this button, you skip steps 1 to 3 of the following procedure and start with step 4. 1. Press the "settings". or 2. Press the button. 3.
System functions with tiptel 4011 XT Via the macro programming, the following features for the programming of target telephone numbers are available: Internal target number with "busy" LED If an internal telephone number has been stored on the speed dialling station, the following signal modes are available: ❍ extension in the idle state - LED off After pressing the speed dialling station a connection to the stored target number is being established.
System functions with tiptel 4011 XT Logging in and out of ACD groups If you are a member in one or more ACD groups, you can log in or log out your number and other extensions in the group. Save the numbers to be dialed on one or several buttons. These consist of the function code 9799 followed by the ACD group (1 through 4) and the desired extension.
System functions with tiptel 4011 XT Voicebox-functions with tiptel 350 ISDN / tiptel 350-10 ISDN / tiptel 355 ISDN When a tiptel 350 ISDN / tiptel 350-10 ISDN / tiptel 355 ISDN is used, several voiceboxes are availabe for each feature phone. If you wish to receive an indication of messages waiting (Message Waiting Indication), you have to store on a button the internal telephone number of the voicebox and add once the rhombus.
System functions with tiptel 4011 XT Room monitoring In order to activate Room monitoring, please follow the instructions of the tiptel 4011 XT manual. The authorisation to use this feature must be activated at the telephone from which room monitoring shall be initiated (monitoring telephone). Furthermore the authorisation to execute this function must be given for the extension telephone number of the monitored tiptel 83 system.
System functions with tiptel 4011 XT Initiating the Announcement/ Duplex mode from an external location These features can be executed via an external telephone in the same way as external room monitoring. Please proceed according to the tiptel 4011 XT manual (chapter: Room Monitoring). Instead of the code number 58 you just have to dial 561 or 562. Example: Duplex mode shall be activated from an external location. The feature phone is at extension 22.
System functions with tiptel 3011/ 3022 office/system The macro programming of buttons regarding the available system functions is carried out at the telephone system. The assignment of the keys programmed correspondingly cannot be modified by you as these modifications can only be carried out by the administrator of the telephone system. Should you try to modify the key assignment, the error message: "only functional keys allowed!" will be displayed.
System functions with tiptel 3011/ 3022 office/system CO-line access with specific MSN/DDI (line key) It is determined here via which MSN/DDI of your telephone system an outgoing external call should be created. As the MSNs/DDIs are assigned to certain external S0 connections, you determine at the same time which port should be used for the telephone call.
System functions with tiptel 3011/ 3022 office/system Call forwarding on no reply and on busy This is a combination of the two functions mentioned before. Both call forwarding types have the same target number. ❍ Call forwarding functions are active, LED on ❍ Call forwarding functions are not active, LED off Please note: When using several call forwarding buttons, please note that their functions can contradict each other.
System functions with tiptel 3011/ 3022 office/system Voicebox pick-up By means of this key, it is possible to pick up calls that have already been accepted by your voicebox (call pick-up). The LED indicates the corresponding status: ❍ Your voicebox has accepted a call, LED on Pressing this key activates the hands-free mode and the call is picked up from your voicebox. A lifted handset does not automatically activate the hands-free mode.
System functions with tiptel 3011/ 3022 office/system Please note: After deleting messages, it might be necessary to activate your voicebox anew (function remote activation of the answering mode, button, key ) or to return to your normal OGM (function remote modification of OGMs key key up to , according to the requested OGM).
System functions with tiptel 3011/ 3022 office/system To look for an entry by scrolling through the system phonebook: 1. Press 2. Press or to select an entry. 3. . This opens the phonebook. This scrolls between entries. or . Press or 3. This connects to the party selected. Lift the receiver. You can exit the phonebook at any time by pressing . To look for an entry in the phonebook by entering a name: 1. Press 2. Enter the name using the numbers 2-9. 3. Press .
Call forwarding Call forwarding The call forwarding feature allows you to forward an incoming call for your extension to another subscriber number (for example to your voicebox). This call forwarding can be individually preprogrammed for each MSN. In order to activate this feature, just press the button while the telephone is in the initial state. The activated call forwarding feature is indicated by a lit LED. You can deactivate this feature by pressing the button again.
Call forwarding Call forwarding (continued) 1. Press the "settings". or button to select Every time you press the button, the display switches between the available functions. 2. Press the button. 3. Press the or "call forwarding". 4. Press the 5. Press the MSN. 6. Press the button. The display shows "Act. call forwarding". 7. Press the or Every time you press the button, the display switches between the available options: unconditional, on busy, on no reply, answering mode and off.
Telephone settings Ringing tone The ringing tone can be adjusted individually with regard to volume, melody and speed. You can assign an individual ringing tone to each entered MSN. If you do not wish to be disturbed by incoming calls, just deactivate the ringing tone. If you want the volume to increase by each ringing tone, you can activate the function "incremental volume control". 1. Press the "settings". or button to select 2. Press the button. 3. Press the "telephone".
Telephone settings Direct dialling (baby call) The function "direct dialling" (or baby call) allows the automatic dialling of a pre-programmed subscriber number by just pressing any key (except for the menu buttons) or by picking up the handset. 1. Press the "settings". or 2. Press the button. 3. Press the "telephone". or 4. Press the button. 5. Press the or "direct dialling". button to select Every time you press the button, the display switches between the available functions.
Telephone settings Call blocking / keypad locks You have the option to lock different buttons (e. g. the numeric keypad or access to the menu or electronic telephone book). Locked buttons or dialling restrictions will only get accessible after entering the PIN. 1. Press the "settings". or 2. Press the button. 3. Press the "telephone". The display shows "appointments". or 4. Press the button. 5. Press the "blocking". 6. Press the button. 7. Press the The display shows "telephone".
Telephone settings Call blocking / keypad locks (continued) Menu / register: 9. Press the or 10. Press the button. Numeric keypad: 9. Press the or 10. Press the Every time you press the button, the display switches between: on: The function is activated. off: The function is deactivated. The setting is saved. button. button. Dialling restriction: 9. Press the or 10. Press the Every time you press the button, the display switches between: on: The function is activated.
Appointments Enter/edit appointments The telephone can manage 50 different - one-time or daily recurring - appointments. In addition, it will remind you of an entered appointment by a signal tone right at the entered start time. The appointment list allows you to view all entered appointments and to select them for editing. In order to enter a new appointment, just select the entry "new entry". 1. Press the "settings". or button to select 2. Press the button. The display shows "appointments". 3.
Time control Enter/edit time control data The time control function allows you to control the button (call forwarding ON/OFF). The time control refers to a specific time and specific days of the week. A maximum of 10 entries is possible. You can enter the valid day of the week for each entry. In order to make a new entry, just select the first item "new entry". The entire time control function can be activated or deactivated via the menu item "time control".
Time control Enter/edit time control data (continued) 13. Press the button to select the time control switching function. 14. Press the or button to activate or deactivate the button (i. e. call forwarding function). The display switches between "ON" and "OFF". 15. Press the The entry is saved. button. Editing: 9. Press the button. 10. Now, enter your changes. 11. Press the button. The changes are saved. Erasing: 9. Press the or "delete entry". 10. Press the button to select button.
Information Charges (This feature needs to be released by your telephone network provider) The charge counter shows the total of all telephone charges for the corresponding MSN accumulated since the last reset of the charge counter. In addition, you can check the accumulated charges for the entire connection (even the charges incurred for other terminals at your S0 bus). 1. Press the or "information". The display shows "information". button to select 2. Press the button. The display shows "charges".
Information Memory Here, the display will show the currently free memory capacity of the electronic telephone book in per cent. The erase function will delete the entire electronic telephone book. 1. Press the or "information". button to select The display shows "information". 2. Press the button. 3. Press the "memory". 4. Press the button. The display shows "telephone book" and the free memory capacity in per cent. 5. Press the button. The display shows "erase memory?". 6.
Information Calls The call counter gives you an impression on the call frequency. It shows the number of incoming as well as the number of outgoing calls. 1. Press the or "information". button to select The display shows "information". 2. Press the button. 3. Press the "calls". 4. Press the button. The display shows "outgoing:" and the number of outgoing calls. 5. Press the or The display switches between "outgoing" and "incoming". 6. Press the button. The display shows "erase memory?".
PC connection / TipKom PC connection / TipKom The software "TipKom for Windows" from the scope of supply enhances the functional scope of your tiptel 83 system, e. g. by the options: ❍ Loading and saving the call number memory ❍ Call data management ❍ Change of settings ❍ Dialling ❍ Loading a new operating software. You will always find the latest operating software version and the latest PC software and TAPI driver in the Internet under www.tiptel.de.
PC connection / TipKom TAPI driver The scope of supply comprises an installation software for the TAPI driver "tiptel phone1". This software allows you to control your telephone via TAPI applications (e. g. Outlook, WinPhone, orgAnize, ACT, AdressPlus, ProCall). Installation: An already existing TSP driver will not be uninstalled or replaced by the setup. If necessary, it has to be uninstalled manually.
Important information Operation during power failure Even in the case of a power failure, the basic telephone functions remain executable (manual dialling and ringing signal for incoming calls, see chapter "Emergency operation", page 7). Cleaning Use a soft, slightly moist cloth for the housing surface. Please do not use abrasive liquids or chemicals to clean the device. The telephone is maintenance-free.
Factory pre-set Telephone settings Direct call: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .None Ringing tone Melody: . . . . . . . . . . . . . . . . . . . . . . . .Triadic (66) Incremental volume control: . . . . . . . . .Off Volume . . . . . . . . . . . . . . . . . . . . . . . . .Medium Restrictions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . .None System settings MSN: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting Problem Possible error source Recommendation No dialling tone after picking up the handset. Connecting cable, handset's cable, ISDN wall socket Check all cables, check telephone wall socket by using another telephone. Contact our customer service. PIN code forgotten. "Memory capacity exhausted" is displayed. The maximum number of entries in the electronic telephone book is reached. Erase electronic telephone book entries that are no longer needed.
Appendix Service You have purchased a modern product by Tiptel which was designed and manufac-tured in Ratingen near Düsseldorf. The high-tech manufacturing facilities "Made in Germany" grant a continuous level of the highest quality. This is even underlined by the certification according to DIN EN ISO 9001. If, however, problems occur or you have questions on operating the device, please contact your local dealer.
Appendix CE sign This device is approved for the connection and use within the analogue public telephone networks in all EC countries – according to the European Requirements. Due to technical deviations in individual countries, we cannot grant an unlimited guarantee for the successful operation at all types of telephone accesses. Tiptel.com GmbH Business Solutions hereby declares that the device complies with all fundamental requirements of the European directive 1999/5/EC.
Technical data Power supply: S0-fed, emergency power supply possible Display: Resolution: Contrast: 2 x 20 characters (alphanumeric) 20 levels Connecting cables: Telephone connection cable: Data cable RS 232: Handset cable: Length = 3 m Length = 3 m, 9-pin, sub socket strip Length = max. 1.
Index Announcement . . . . . . . . . . . . . . . . . . . . .42-43 Appointments . . . . . . . . . . . . . . . . . . . . . . . .56 Automatic call-back (CCBS: completion of call to busy subscriber) . . . . . .14 Automatic redial . . . . . . . . . . . . . . . . . . . . . .15 Initial operation . . . . . . . . . . . . . . . . . . . . . . . .6 Initiating the announcement . . . . . . . . . . . . . .42 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Internal target number . . . . . . . . . . .
Quick reference card for operation of your voicebox tiptel 350 ISDN/ tiptel 350-10 ISDN/ tiptel 355 ISDN 71
Quick reference card for operation of your voicebox tiptel 540 office/ tiptel 545 pro 73
Tiptel.com GmbH Business Solutions Halskestraße 1 D - 40880 Ratingen Tel.: 0900 100 - 84 78 35* Vanity Tel.: 0900 100 - TIPTEL* Internet: www.tiptel.de International Internet: www.tiptel.com *gebührenpflichtig Tiptel b.v. Camerastraat 2 NL - 1322 BC Almere Telefoon: 0900 - BELTIPTEL of 0900 - 2358478 (niet gratis) Fax: 036 - 53 678 81 E-mail: info@tiptel.nl Internet: www.tiptel.
