User guide

Enterprise IP Phone Trouble Shooting
Pick Up
When you configure a Pick Up key, you specify the extension that you want to monitor.
Then, when the monitored extension receives a call, you can press this key to pick up
the incoming calls.
To assign the key as Pick Up:
1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you
want to make the assignment, there is a pull-down menu in the Type field, choose
Pick Up option from the list.
2) Enter the feature code (for example, input *78345, *78 is the feature code and the
345 is the extension number you want to pickup) in the Value field.
3) In the "Line" field, select a line for which to apply this key.
4) Press Confirm button to save the changes.
Call Park
Call Park is a feature that allows a person to put a call on hold at one telephone set and
continue the conversation from any other telephone set.
The “call park” feature is activated by pressing a preprogrammed button or a special
sequence of buttons. When the conversation which is monitored was transferred to an
unused extension number, you can press this key to retrieve the call.
To assign the key as Call Park:
1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you
want to make the assignment, there is a pull-down menu in the Type field, choose
Call Park from the list.
2) Enter the number you want to park in the Value field.
3) In the "Line" field, select a line for which to apply this key.
4) Press Confirm button to save the changes.
Group Listening
When the key is configured as Group Listening key, you are allowed to enable the
Speakerphone and Handset/Headset mode at the same time. It is suitable for the group
conversation which has more than one person at one side. You are able to speak and
listen using handset/headset; meanwhile the others nearby can listen using
speakerphone. You can get back to the previous mode by pressing the key again. (If the
current mode is handset or headset, users can press the speaker button to open or
close the group listening function)
To assign the key as Group Listening:
1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you
want to make the assignment, there is a pull-down menu in the Type field, and