Installation Instructions

Help in the event of malfunctions

Description of possible malfunctions

A few possible errors are described below, together with suggestions for how these

can be corrected.

The VoIP module is not identified

• The module has not been inserted far enough into the slot. Push the module

completely onto the contact surface.

• Check whether the VoIP module has been inserted the right way round. Turn the

module round if necessary.

• The module is defective. Please contact your supplier.

Tips on error messages during the registration phase

A registration process with a SIP provider may fail for a number of reasons. Tips on

identifying the error in some situations are provided here.

Proxy not found

• The VoIP module or DSL router has no connection to the internet.

• The entry for the standard gateway is missing or incorrect.

•

The entry for the name server (DNS) is missing or incorrect.

•

The formulation of your provider's proxy is incorrect.

Registrar not found

• The VoIP module or DSL router has no connection to the internet.

• The entry for the standard gateway is missing or incorrect.

• The entry for the name server (DNS) is missing or incorrect.

•

The formulation of your provider's registrar is incorrect.

Error during registration process

• The VoIP module or DSL router has no connection to the internet.

• The entry for the standard gateway is missing or incorrect.

• The entry for the name server (DNS) is missing or incorrect.

•

The format of the registrar/proxy/STUN server data is incorrect.

• If IP addresses are entered for the registrar/proxy/STUN server, these may

be incorrect. The server may be out of operation.