Installation Instructions

Appendix
12
Appendix
Service
You have purchased a modern product of Tiptel granting a continuous level of the
highest quality. This is underlined by a certification according to DIN EN ISO 9001.
If, however, problems occur or you have questions on operating the device, please
contact your local dealer.
Warranty
Please contact your local dealer or importer for details of warranty for non EC
countries.
Within the European Community the following warranty rules apply:
Your contact for services arising from warranty obligations is the authorised dealer
where you bought the device.
Tiptel will grant a warranty of 2 years from the date of handover for the material and
for the manufacturing of the device.
Initially, the purchaser shall have only the right of subsequent performance.
Subsequent performance entails either repair or the supply of an alternative product.
Replaced devices or parts shall become the property of the authorised dealer.
If the subsequent performance fails, the purchaser can either demand a reduction in
the purchase price or withdraw from the contract.
The purchaser shall notify the dealer immediately of any defects found. Proof of the
warranty entitlement shall be furnished by standard proof of purchase (receipt or
invoice).
The warranty entitlement shall expire if the purchaser or an unauthorised third party
interferes with the device. Damage caused by inappropriate handling, operation,
storage or by force majeure or other external influences shall not be covered by the
warranty.
The warranty shall not cover any consumable material (e.g. batteries) or defects that
only slightly impair the value or the usability of the device.
Claims for damage caused by transport shall be asserted to the delivery company.