Operation Manual

Appendix
84
Appendix
Service
You have purchased a modern product of Tiptel.com GmbH, which was designed and
manufactured in Ratingen near Düsseldorf. The high-tech manufacturing facilities
“Made in Germany” grant a continuous level of the highest quality. This is even un-
derlined by the certification according to DIN EN ISO 9001.
If, however, problems occur or you have questions on operating the device, please
contact your local dealer.
Please note the server number for a firmware update of this device:
[phone] (dial your international access code instead of “+”)
Guarantee
Please contact your local dealer or importer for details of guarantee for non EC
countries.
Within the European Community the following guarantee regulation applies:
Your contact for services arising from guarantee obligations is the authorised dealer
where you bought the device.
Tiptel will grant a guarantee of 2 years from the date of handover for the material
and for the manufacturing of the telecommunications terminal unit.
Initially, the purchaser shall have only the right of subsequent performance. Subse-
quent performance entails either repair or the supply of an alternative product. Ex-
changed devices or parts shall become the property of the authorised dealer.
If the subsequent performance fails, the purchaser can either demand a reduction in
the purchase price or withdraw from the contract.
The purchaser shall notify the dealer immediately of any defects found. Proof of the
guarantee entitlement shall be furnished by standard proof of purchase (receipt or
invoice).