Manual (EN) tiptel IP 28 XS Yealink SIP-T18P tiptel
About This Guide Thank you for choosing this Simply IP Phone which is especially designed for power users in the office environment. It features fashionable and sleek design, abundant telephony applications, broad interoperability with the popular 3rd party VoIP products, fulfilling the VoIP deployment needs from Simply and ITSP. In this User Guide, you will find everything you need to quickly use your new phone.
Tables of Contents Getting Started .................................................................................. - 1 Packing List ............................................................................................................................... - 1 Assembling the Phone................................................................................................................ - 2 Configuration and Registration .............................................................................
Call Transfer..................................................................................................................... - 16 3-way Conference ............................................................................................................ - 17 Voicemail ......................................................................................................................... - 17 - Using the Advanced Phone Functions .......................................... - 18 Account Setting ......
Simply IP Phone Getting Started Getting Started Packing List The following components are included in your package: Simply IP Phone Phone Stand Power Adapter Handset & Handset Cord -1-
Simply IP Phone Getting Started Ethernet Cable Quick Installation Guide & Quick Reference CD Content Check this list before installation to ensure that you have received each item. If you are missing any items, contact your IP phone reseller. Assembling the Phone This section introduce how to assemble the phone with the components in the packing list： Attach the stand; Connect Handset; Connect Network and Power.
Simply IP Phone Getting Started 1) Attach the Stand, as shown below: 2) Connect Handset, as shown below: 3) Connect Network and Power There are two ways for network and power source connections. You can either connect the phone to the AC Power directly using the power adapter or to a PoE compliant switch or hub. Your system administrator will advise you on which one to use. Note: 1. If inline power is provided, do not install AC adapter. Make sure the Ethernet cable and switch/hub are PoE compliant.
Simply IP Phone Getting Started Configuration and Registration If you are administrator, you need to do some simple configuration to make the phone work. If not, please contact with your internet administrator or service provider for more details. Network Configuration The network information can be set and check by the phone operations: 1) Network configuration 1.
Simply IP Phone Getting Started setting, please re-enter after the tone” to indicate that the configuration is failed. Gateway: Pickup the handset and dial “**82#”, after hearing the prompt “Please enter the value after beeping”, please input the gateway (For example:192.168.1.0#), you will hear prompts “Please hang up and wait for rebooting or continue setting after the tone” to indicate that the configuration is successful.
Simply IP Phone Getting Started 2. Subnet Mask：Pickup the handset and dial “**91#” 3. Gateway：Pickup the handset and dial “**92#” 4. DNS1：Pickup the handset and dial “**93#” 5. DNS2：Pickup the handset and dial “**94#” The default network configuration: IP Address 192.168.0.10 SUBNET_MASK 255.255.255.0 IP Address GATEWAY 192.168.0.1 Recovery Mode IP Address Server 192.168.0.5 Configuring via Web Page Pick up the handset and dial out “**90#” to obtain the IP address of IP phone.
Simply IP Phone Getting Started Field Description Register Status It shows the register status of the phone. Account Active You can choose on/off to enable/disable the account respectively. Display Name It is showed as Caller ID when making a phone call. Register Name It is authenticated ID for authentication, provided by ISP. User Name User account information, provided by VoIP service provider. Password It is provided by ISP for registration.
Simply IP Phone Overview Keypad Instruction You can check the following list which introduces the IP phone’s keypad in details: Hot Key This IP phone has two hot keys; users can specify corresponding functions through the Web UI. DTMF Keypad Use the DTMF hard keys to enter numbers, letters and special characters.
Simply IP Phone Overview Power Indication LED Table 1 Green Light LED Status Description Steady Green The account is active Slow Blinking Green There is call on mute Fast Blinking twice The phone is under DND/Forward status Table 2 Red Light LED Status Description Steady Red There is new voicemail to your extension Slow Blinking Red There is an incoming call to the device Fast Blinking twice There is call on hold Table 3 Orange Light LED Status Description Steady Orange Power on Slo
Simply IP Phone Overview --Anonym Call --DND --DND Code --Dial Plan --Tones --Ring Tone Basic Feature --Phone Volume --Accounts --Network --Reset Factory Advanced Feature --Set AES Key --Set admin PWD --Voice --Upgrade Note: The above table only indicates most of phone functions rather than all of them. Please refer to the relating parts for more details. User and Administrator Mode Your phone can be used in user or administrator mode.
Simply IP Phone Customizing Your Phone General Settings Phone Status You can check the network status of your phone by keypad, or check the phone status by Web interface. To operate via the keypad, please refer to the above “Network configuration”. To view the Phone Status via Web interface: Open the web browsers and input the IP Address http://WAN-ip-address; Enter the account and password (default account and password are both “admin”), choose Status directly to check the status.
Simply IP Phone Customizing Your Phone System Administrator for more details about the codecs. To enable/disable the codecs: 1) Choose Account->Codecs. 2) Use the navigation keys to highlight the desired one in the Enable/Disable Codecs list, and press the 3) / to move to the other list. Click Confirm button to save the change. Note: Codec Selection can only be set via Web interface. Other Settings Key as Send The specific button (“#” or “*”) to be activated as the send button.
Simply IP Phone Customizing Your Phone Dial Plan A dial plan establishes the expected number and pattern of digits for a telephone number. This includes country codes, access codes, area codes and all combinations of digits dialed. For example if you set the Prefix as 0 and Replace as 0086 (Chinese country code), when you dial 05702000 out, the number will be replaced by 00865702000 automatically. To set a Dial Plan via the Web interface: 1) Choose Phone->Dial Plan->Replace Rule.
Simply IP Phone Customizing Your Phone 2) Enter the desired “x/.” 3) Press Add button to save the changes. 4) You can also delete a specific one from the dial plan list by pressing Del button. Note: “x” represents any one Character; “.” represents string of characters. Block Out The specific phone numbers can be forbidden to be called out from your IP phone. 1) Choose Phone->Dial Plan->Block Out.
Simply IP Phone Using the Basic Phone Functions Making a call Call Devices 1) Pickup the handset, and dial the number you want to call, or 2) Press the Redial button to dial out the last number you have called, or 3) Press the DSS keys which have been set as speed dial button. Then press the SEND button to dial out if necessary. Answering a call Answering an incoming call 1) If you are not on another phone, lift the handset to answer it directly.
Simply IP Phone Using the Basic Phone Functions During an Active Call Mute This function allows you to mute the microphone of the active audio device during a call; you can not be heard by the other party. You can still hear all other parties while mute is enabled. To mute/resume the conversation: Press the MUTE button during a conversation to mute the call, and press it again to get the microphone return to normal conversation. Call Hold This call function allows you to place an active call on hold.
Simply IP Phone Using the Basic Phone Functions To Blind Transfer via phone operation: 1) A and B is on an conversation, A press TRAN Button to put B on hold, then A can dial the third telephone number C and press the TRAN Button to call out. 2) After C answered it, B can talk to C.
Simply IP Phone Using the Basic Phone Functions To retrieve the new voicemail via the Phone interface: 1) Pick up the handset and dial the connecting code, for example: *97, then press # key to dial out. 2) Your voice mailbox is called and you are able to listen to your new and old voicemails.
Simply IP Phone Trouble Shooting Account Setting Please refer to the previous part “Configuration and Registration” for the basic account setting information. The following table lists the instruction of the field about the advanced Account Setting. Field Name UDP Keep-alive Message UDP Description Defines whether to active the phone UDP Keep-alive mechanism. The default is Enabled. Keep-alive This parameter specifies how often the phone will send a packet Interval to the SIP server.
Simply IP Phone Trouble Shooting Choose Network->Advanced to do the relating configuration. You can consult your system administrator for more information. Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone: User Mode Administrator Mode Administrator mode grants unlimited access to the phone configuration on Web interface. Administrator/User Password The administrator/user password is used to access Web interface along with user name.
Simply IP Phone Trouble Shooting Reboot You should reboot the phone when you are challenged, e.g. after applying changes to the phone configuration. To reboot via Web interface: 1) Choose Upgrade->Basic. 2) Click Reboot button. Note: You can only reboot from Web interface. Please do not power off during reboot, or it will cause the flash memory error. Reset to Factory You should reset the phone only in this case: the phone configuration was changed and the phone is not functioning anymore.
Simply IP Phone 3) Trouble Shooting Please do not power off during the updating. To update the firmware automatically via Web interface: 1) Choose Upgrade->Advanced, configure the relating settings: Custom Option, Custom Option Type, URL, Account, Password, pecified AES Key，Per-phone AES Key，PNP config, check new firmware, etc. 2) Click Confirm button, the phone will check the server for a new firmware in a 3) You can also update the firmware immediately by pressing Auto provision button.
Simply IP Phone Trouble Shooting Note: You can ask your system administrator for the decrypt password. System Log Export If there are any errors happened in your phone, you can export the system log and send to your system administrator for diagnosis. To export the System Log: Choose Upgrade->Advanced, select Export System Log, click Export button to export the file to your local computer. DSS keys Configuration The phone has 2 DSS keys which are able to set up to 8 functions per key.
Simply IP Phone Trouble Shooting DTMF Note: Quick access features like Intercom and Voicemail must first be configured on your PBX in order to work on your phone. See your system administrator for more information. Speed Dial You can configure the key as a simplified speed dial key. This key function allows you to access your most frequently dialed numbers easily.
Simply IP Phone 1) Trouble Shooting Choose Phone->DSS Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, choose Call Return from the list. 2) Press Confirm button to save the changes. Pick Up When you configure a Pick Up key, you specify the extension that you want to monitor. Then, when the monitored extension receives a call, you can press this key to pick up the incoming call.
Simply IP Phone Trouble Shooting 2) In the “Expansion” filed, enter the specific number. 3) Press Confirm button to save the changes. Tone Settings You can define the frequency and time period of all the following tones： Dial Ring Back Busy Congestion Call Waiting Dial Recall Record Info Stutter Message Auto Answer To edit the tone filed via Web interface: 1) Choose Phone->Tones.
Simply IP Phone Trouble Shooting background noise for voice communications during periods of silence that occur during the course of conversation. JITTER BUFFER It is a shared data area where voice packets can be collected, stored, and sent to the voice processor in evenly. Type To choose the type of JITTER BUFFER, adaptive or Fixed. Delay To set the Min Delay, Max Delay and Normal Delay parameter. 3） Press Confirm button to save the changes, Cancel to cancel the changes.
Simply IP Phone Trouble Shooting 2) Internal Ringer Text: To set group name. For example, family. 3) Internal Ringer File: To choose a special ring tone for the group. 4) Click the Confirm button to save the changes.
Simply IP Phone Trouble Shooting Trouble Shooting I can not register to the server？ ？ 1) Check the IP address. If you set your WAN port in DHCP mode, please make sure that your DHCP server is on. 2) Check your gateway. 3) Check your DNS server. 4) Make sure your account information is the same as you have got from your ISP. 5) Check whether the SIP server is on. 6) Check the SIP register port, the default value is 5060.
Simply IP Phone Trouble Shooting Make sure the firmware you choose is provided by your service provider, or the device will probably crash after the update. How to auto provision? Consult the auto provision server address with your ISP. The manual is only for reference; please take the object as the standard. We reserve the right to improve or change the product and the user guide without notice. V0.
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