User's Manual

Copyright © 2022
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7 WARRANTY
All Hardware Products sold by Star Systems International Limited (SSI) are warranted against defects in
material and workmanship under normal use and service for one (1) year from the original date of
purchase (the “Warranty”). Any Extended Warranties must be documented on the original invoice as a
separate line item. For defects covered by this Warranty, SSI will repair the defect or replace the product,
at its sole option and return the product to you.
7.1 EXCLUSIONS
If the defect was caused by any of the following, the Warranty shall not apply and an estimate for repair
or replacement will be submitted for your approval prior to work being performed: abuse, mishandling,
acts of God, vandalism, accident, electrostatic discharge damage, failure to follow installation or operating
instructions, failure to provide a suitable environment, unauthorized modification of the product
modification of the printed circuit board by parties other than SSI, and damage that is caused during
shipping for warranty service and any product that is returned with the security seal broken.
7.2 RETURN MATERIALS AUTHORIZATION (“RMA”) PROCESS
For Warranty service, the Customer must comply with Star Systems International Return Materials
Authorization (“RMA”) policy, which is published on the Star Systems International website at www.star-
int.net, and may be updated from time to time. Prior to shipping a product to Star Systems International
for warranty inspection, replacement or repair, an RMA number must be obtained from Star Systems
International’s RMA department at [phone] or by email at [e-mail]. RMA forms can
be downloaded from the Star Systems International website or the Customer can receive the form by
email by contacting the RMA department. One RMA form must be used for each RMA submission and the
product should be shipped to the address below. For products covered by this Warranty, the Customers
are responsible for payment of shipping costs to the Star Systems International repair center and Star
Systems International will be responsible for the cost of returning the item. The standard return shipment
is “Speed Post”. Any other desired “expedited” or overnight shipping costs for warranty repairs will be the
customer’s responsibility.
7.3 DISCLAIMER OF WARRANTIES
Other than set forth above, SSI hereby disclaims all warranties, expressed or implied, including without
limitation, the warranties of equipment warranty (rev 2-2017) merchantability, fitness for a particular
purpose and noninfringement.
7.4 LIMITATION OF LIABILITY
In no event will SSI be liable for any consequential, indirect, exemplary, special, or punitive damages,
whether arising out of contract, tort, negligence, strict liability or otherwise. In no event will Star
Systems International’s total cumulative, aggregate liability, whether arising out of contract, tort,
negligence, strict liability, or otherwise, exceed the price actually paid by the customer for the product
from which the claim arises.