User Manual

81
Troubleshooting
6
Why can’t I adjust the recording quality of some
shows?
• There’s no option to change the recording quality of HD or
digital broadcast shows. The TiVo Roamio records the pure
digital signal it receives.
How can I record a show (or shows) when there is a
conflict?
• The TiVo Roamio gives each repeating recording a priority.
You can resolve some conflicts using the OnePass Manager
to change priorities. See Using the OnePass Manager.
(OnePass shows and auto-recording WishList shows are
repeating recordings.)
• If you encounter a conflict for a single episode, you can see if
the episode you want will air at a different time. Select the
show from the To Do List, then select ‘View Upcoming
Episodes.’
• You can sometimes resolve recording conflicts by changing
the ‘Stop Time’ or ‘Start Time’ Recording Options. See
Setting more options for more details.
• If a single episode of a repeating recording conflicts with
another show, you can select that episode in the To Do List
and change it independently of the rest of the repeating
recording.
• Set up OnePasses to include streaming videos. Since
streaming videos are available any time, no recording is
necessary. You’ll be less likely to encounter conflicts and less
likely to run out of space in the My Shows list.
• Turn on the Overlap Protection
™ feature. See Recording with
Overlap Protection.
I can’t find my show in a search even though I
know it’s on.
• The TiVo Roamio uses your Channel List and Video Provider
list to search for shows. Verify that the channel is selected in
your Channel List. Does the channel have a check mark next
to it? To give it one, highlight the channel and press SELECT.
For more, see Your channel list. Also make sure that all video
providers are selected in your video provider list. To learn
more, see My video providers.
• Look on the Network screen (from the TiVo Central screen,
select ‘Settings & Messages,’ then ‘Settings,’ then ‘Network’
for the time of the last successful connection to the TiVo
service. If it was more than 36 hours ago, your TiVo Roamio
may be having trouble connecting to the TiVo service. Select
‘View network diagnostics,’ then ‘Test Connection’ to test the
current settings. If the test connection does not succeed, see
Connecting to the TiVo service for connection
troubleshooting. Once you have made a successful test
connection, start a regular connection by selecting ‘Connect
To The TiVo service Now.’ If your connection is successful,
new program information will be downloaded and organized,
and will become available to search in about one to five
hours.