Sprint Worldwide Services Guide HTC Touch Pro2 www.sprint.com © 2009 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
Table of Contents Sprint Worldwide Wireless Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Your SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Using Your Device in GSM Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Using Your SIM Card’s PhoneBook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Setting GSM Services Options . . . . . . . . . . . . . .
Sprint Worldwide Wireless Service Sprint Worldwide Wireless Service ⽧ Your SIM Card (page 2) ⽧ Using Your Device in GSM Mode (page 5) ⽧ Using Your SIM Card’s PhoneBook (page 11) ⽧ Setting GSM Services Options (page 15) ⽧ Contacting Sprint (page 17) ⽧ Services (page 19) ⽧ Selecting a Network (page 20) Your device allows you to roam throughout the world using both CDMA (Code Division Multiple Access) and GSM (Global System for Mobile Communications) networks.
Your SIM Card Your device comes with a preinstalled SIM (Subscriber Identity Module) card to support roaming on compatible GSM networks. The SIM card must be activated for international wireless service prior to its initial use (outside of the United States). To activate Sprint Worldwide service: 䊳 Visit www.sprint.com/international.
Sprint Worldwide Wireless Service Removing Your SIM Card The SIM card comes preinstalled but can be removed if necessary. 1. Remove the back cover. 䡲 Remove the stylus. (You need to temporarily remove the stylus to be able to remove the back cover.) 䡲 Hold the device with both hands and the front panel facing down. 䡲 Push the back cover up with your thumb until it disengages from the device and then slide it up to remove.
2. Remove the battery if it is installed. To remove, lift out the battery from the groove at the upper right side of the battery compartment. Groove 3. To remove the SIM card, first insert the tip of the stylus into the small hole above the SIM card slot, and then push the SIM card out with the stylus. Slide the SIM card out from the slot with your thumb or finger. 4. Press the Power button to turn the device on. 䡲 Your device will turn on, search for Sprint service, and then enter standby mode.
Entering GSM Mode By default, your device operates in Global mode. With a SIM card installed, Global mode allows your device to seamlessly switch from a CDMA network to a GSM network when you are traveling in another country and there is no CDMA service available in your location. If necessary, you can also manually change the network mode setting of your device to GSM-only mode. To change the network mode to GSM: 1. Tap Start > Settings > Menu > Phone Network Mode. 2.
To place calls to emergency services: 1. Press the Talk key to open the Phone screen. 2. Tap . Plus (+) Code Dialing and Global Smart Dialing Placing calls from one country to another country is simple with the Plus Code Dialing. When you place international calls, Plus Code Dialing automatically fills in the international access code for your location (for example, 011 for international calls placed from the United States).
Sprint Worldwide Wireless Service Using Plus Code Dialing with Global Smart Dialing in GSM Mode 1. On the Phone screen, directly enter the 10-digit number to call. This number includes the area code (without the leading zero, if any) and phone number. 2. Tap on the Phone screen or press the Talk key to place the call. (The Phone screen will then display the complete number, including the “+” symbol followed by the country code and the 10-digit number.
Calling the United States from Another Country in GSM Mode To place a call to the United States from another country: 1. Follow the same steps in “Configuring Global Smart Dialing in GSM Mode” on page 6 to enable Global Smart Dialing, making sure to select the United States in step 4 of that sequence. 2. On the Phone screen, enter the area code without the leading zero, followed by the number of the person you are calling. (The area code and phone number should total 10 digits.) 3.
on the Phone screen or press the Talk key to place the call. (The “+” symbol and country code are automatically prepended to the dialed number. Also, the “+” symbol automatically inserts the exit code for the country from which you are calling.) Note When Global Smart Dialing is not enabled, you need to manually enter the “+” symbol and the country code of the person you are calling.
Getting Started with Data Services Before you can use Sprint Worldwide Data Services, you must first have these services activated on your account. 䊳 To activate, visit www.sprint.com/international. ● Click Chat with us to talk online with an International Services representative. – or – ● Click Email us to send an email to an International Services representative. – or – 䊳 Call 1-888-226-7212, option 2, to speak with an International Services representative.
Your SIM card contains its own phone book that is separate from your device’s internal Contacts list. You can update and maintain the SIM PhoneBook whenever your SIM card is installed on your device, even if you are not in a GSM service area. When saving a Contacts entry to your SIM card, note that only the name and number are saved. Entries stored on the card do not contain any detailed information that may be stored in the device's internal memory.
Adding Entries to the SIM PhoneBook There are two ways to add new entries to your SIM card’s phonebook. You can add contact entries using the Windows Mobile Contacts program or the SIM Manager. Adding Entries Using Windows Mobile Contacts 1. Tap Start > All Programs > Contacts. 2. On the Contacts screen, tap New, and then tap SIM Contact. 3. Enter a name and phone number for the new entry. 4. Tap ok. Adding Entries Using SIM Manager 1. Tap Start > All Programs > SIM Manager and then tap New. 2.
Copying Entries Using SIM Manager To copy contacts to the SIM card: When you copy a contact that has several phone numbers to your SIM card, SIM Manager automatically saves each number as a separate entry on the SIM card. Each entry shows the same contact name but with an indicator appended at the end of the name. By default, /M, /W, and /H are appended to indicate mobile, work, and home phone numbers respectively.
To copy SIM contacts to your device: If you have saved contacts on your SIM card, you can copy them to the contacts list on your device. 1. Tap Start > All Programs > SIM Manager. 2. On the SIM Manager screen, you can: 䡲 Select all SIM contacts by tapping Menu > Select All. – or – 䡲 Open the sliding QWERTY keyboard or an onscreen keyboard, and use the Up or Down key of the keyboard to highlight and select a SIM contact. 3. Tap Menu > Save to Contacts.
When your SIM card is installed on your device, you can save text messages to your SIM card. 1. From the Home screen, slide to the Messages tab and then tap All Messages. 2. In the SMS / MMS inbox, tap a message thread. 3. The exchange of text messages between you and the sender is then displayed. Open the sliding QWERTY keyboard or an onscreen keyboard, and use the Up or Down key of the keyboard to highlight the text message that you want to copy to the SIM card. 4. Tap Menu > Copy to SIM.
The following are some of the GSM services that you can configure. GSM Services 16 Usage Call Barring Allows you to block certain types of incoming and outgoing calls on your device. This would be useful, for example if you allowed someone to use your device for a short period of time. (See “Using Call Barring (GSM)” on page 17 for details.) Caller ID Allows you to set caller ID options. (See “Caller ID” on page 19 for details.) Call Waiting Allows you to enable or disable call waiting.
Sprint Worldwide Wireless Service Using Call Barring (GSM) To activate Call Barring (GSM): 1. Tap Start > Settings > All Settings. 2. Tap the Personal tab and then tap Phone > GSM/UMTS Services tab. 3. Tap Call Barring and then tap Get Settings. 4. Under Block incoming calls and Block outgoing calls, choose when you want to block phone calls. 5. Tap ok. Contacting Sprint Sprint Worldwide Customer Service is available to answer your questions 24 hours a day, 7 days a week. Visit www.sprint.
From a landline phone when outside the United States: Sprint Worldwide Customer Service can be reached from a landline phone at +1-817-6984199, option 2. Access or connection fees may apply. The toll-free numbers below can also be used to contact Sprint Worldwide Customer Service in the following countries.
Caller ID Caller ID displays the number (and name, if in your PhoneBook) of incoming calls. Caller ID in GSM mode must be enabled by the user. To enable or disable caller ID: 1. Tap Start > Settings > All Settings. 2. Tap the Personal tab and then tap Phone > GSM/UMTS Services tab. 3. Tap Caller ID and then tap Get Settings. 4. Select Everyone, No one, or Only to contacts and tap ok. Call Waiting Call Waiting notifies you of an incoming call even while you’re in a call.
Voicemail and Text Messages To activate voicemail settings: 1. Tap Start > Settings > All Settings. 2. Tap the Personal tab and then tap Phone > GSM/UMTS Services tab. 3. Tap Voice Mail and Text Messages and then tap Get Settings. 4. The text messages service center number and your voicemail number are then displayed. To change the voicemail number, open the sliding QWERTY keyboard or an onscreen keyboard, and then use the keyboard to enter a new number. 5. Tap ok.
䡲 䡲 If you selected Automatic in step 2, the system will provide the best available network in your area and then assign it to your device. If you selected Manual in step 2, you will need to choose from the onscreen list of available networks and then manually make the assignment. Tap to highlight an available network and then tap OK. The settings are then sent to the network. 4. Tap ok to complete the process and save the new settings.
