User manual

17
Performing a reset
Soft reset
A soft reset is performed each time you disconnect your watch from a wall charger or computer.
To perform a soft reset on your watch, follow these steps:
1. Connect your watch to a wall charger or computer.
Wait until your watch shows a battery symbol.
If you are using a computer, wait until Sports Connect finishes updating your watch.
2. Disconnect your watch from the wall charger or computer.
The software on your watch restarts. This performs a soft reset on your watch.
Recovery mode
The recovery mode allows you to reinstall the software on your watch without deleting any personal
data and settings.
To perform a reset on your watch using the recovery mode, follow these steps:
1. Place your watch in the dock BEFORE you connect the dock to the computer.
2. On your watch, press down and keep the button pressed.*
3. Connect the dock to the computer, keep pressing the button until your watch shows
tomtom.com/reset.
4. Release the button and wait for Sports Connect to show Update.
5. Click Update in Sports Connect.
* If the USB port on your computer is not easily accessible, connect the dock to the computer without
the watch. Then press down from the clock screen while you slide the watch into the dock.
Factory reset
Important: When you perform a factory reset in Sports Connect, all personal data and settings,
including your export settings for Sports Connect, are deleted from your watch. This action cannot be
undone.
You should only use a factory reset as a last resort to restore your watch or if you really want to
remove all your data and settings.
A factory reset reinstalls the software on your watch and this removes the following:
 Your activities.
 Your settings on the watch.
 Your settings for uploading activities in Sports Connect.
Important: When you perform a factory reset, do not disconnect your watch before Sports Connect
has finished restoring your watch. This takes several minutes. Check any messages shown in Sports
Connect and on your watch before you disconnect your watch.
To perform a factory reset on your watch, follow these steps:
1. Connect your watch to your computer and wait until Sports Connect finishes updating your watch.
2. Expand SETTINGS in Sports Connect.
3. Click FACTORY RESET at the bottom of Sports Connect.
Sports Connect downloads the latest version of the software for your watch.
4. Keep your watch connected when the window for Sports Connect closes.
Sports Connect installs the software on your watch.
5. Keep your watch connected when the window for Sports Connect opens again.
6. Follow the instructions in Sports Connect to setup your watch.