User manual

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Syncing data using mobile device or website
To sync the activity data on your watch with the Sports app, do the following:
1. Start the Sports app on your smartphone.
2. Place your watch near the phone and press down from the clock screen to wake up the watch.
3. In the app, pull down on the Latest tab or on the Activities tab to start syncing. Syncing may also
start automatically when your watch is detected.
To sync your activity data on your watch with the Sports website, do the following:
1. Connect your watch to your computer using the supplied cable.
Sports Connect opens, syncs the data and carries out any updates.
Troubleshooting
You can upload or "sync" your activity data from your watch to the Sports mobile app using your
smartphone. Alternatively you can sync by connecting your watch to your computer.
If you cannot connect your watch to your Android™ device, make sure your Android device meets the
following requirements:
 The app works with Android version 4.4 using Bluetooth® Low Energy 4.1 or higher. Click READ
MORE in Google Play for a list of tested devices.
 Check our list of known issues.
 Use the latest version of Android for your device:
 Settings > About > Phone or About Device > Android™ Version.
 Use the latest version of the Sports Connect desktop application for updating your watch. An
outdated version may not offer the latest software for your watch.
 Use the latest version of the watch software: Connect your watch to the computer. Sports
Connect then checks if newer software is available for your watch,
 Use the latest version of the TomTom Sports mobile app. If a newer version is available it is listed
in the Google Play Store.
 Switch on Bluetooth on your Android device: Settings > Connections > Bluetooth.
 Use your Android™ device with only one Bluetooth® device at a time. When using additional
devices like headsets, car kits, speakers or while transferring files, your Android™ device may fail
to pair or sync with your watch.
 The Sports mobile app needs a reliable internet connection.
 Switch off Power Savings Mode on your Android device. This mode might disable Bluetooth.
If you cannot connect your watch to the Sports app, fully un-pair it from your Android device, then pair
it again following these steps:
1. In the Bluetooth Settings menu of your Android device, un-pair or forget your watch.
2. Un-install and re-install the Sports mobile app from Play Store.
3. Restart your Android device.
4. Switch off Bluetooth and switch it back on.
5. Start the TomTom Sports mobile app on your Android device and make sure you're logged in to
your TomTom account.
6. Tap Get started at the top of the Latest tab.
7. From the Clock screen on your watch, press down to open the SETTINGS screen, then select
PHONE and press right. Select PAIR NEW.
The watch starts looking for the Sports app pairing request.
8. On your Android device, tap watch on the Activate your Device page.
Your Android device shows Searching.