6210 / 6220 User Manual
Contents Introduction .......................................................................................... 1 General Features ............................................................................... 1 Models/Options .................................................................................. 1 Controls and Indicators ...................................................................... 2 Operation ...........................................................................................
Terminal Mode ................................................................................. 36 Installation Password ....................................................................... 37 Reset to Factory Default Settings .................................................... 39 Voice Announce ............................................................................... 40 Administration Options ..................................................................... 44 Administration Options Menu ....
Introduction General Features ________________________ Tone Commander 6210 and 6220 ISDN Telephones are easy to use multiline terminals with advanced automatic setup capabilities. S/T and U interface models are available with 10 or 20 call appearances. The phones support either National ISDN or Lucent 5ESS Custom ISDN.
Model Multifunction Keys ISDN Connection 6210T 10 (40 with 6030X) S/T 6220T 20 (50 with 6030X) S/T 6210U 10 (40 with 6030X) U 6220U 20 (50 with 6030X) U Controls and Indicators __________________ 2 Tone Commander 6210/6220 User Manual
1) Display – shows the call state, caller ID, dialed digits, network call control messages, and elapsed time during calls. When not on a call, the date, time of day, and softkey options are displayed. The viewing angle can be adjusted by tilting the display, then changing the contrast setting – see page 63. 2) Softkeys (4) – select the function displayed above the key on the second line of the display. 3) Call Key – selects the Call Directory, Call Log, and Call Identification Display modes.
11) Speaker Key – enables/disables the speakerphone. A green indicator on the key is lit when the speakerphone is in use. 12) Dial Pad – dials telephone numbers, and sends DTMF tones to external equipment such as voice mail systems. The dial pad is used for number entry during setup. 13) Transfer Key – places the current call on hold, and selects an idle call appearance for transferring the call. A second press completes a transfer. 14) Conference Key – adds other parties to a conference call.
Operation Placing a Call ___________________________ Selecting a Call Appearance If the Call Preference option (page 61) is set to Idle or Ringing, your telephone will automatically select an idle call appearance when you go off-hook, or activate the speakerphone when you press a Speed Dial, DSS, REDIAL, dial pad, or UNANS-DIAL key while on-hook. Automatic Call Appearance Selection Lift the handset, press the Spkr key, or press a dial pad key to select an idle call appearance.
Last Number Redial The Redial feature dials the last number that was dialed with the dial pad or a Speed Dial key. Digits dialed after a call is connected are not saved. Select REDIAL to redial the last number. Using the Call Log – refer to page 11. Using the Call Directory – refer to page 14. Using Speed Dial Keys Speed Dial keys automatically dial a series of up to 24 digits when pressed. If your telephone is on-hook, an idle call appearance will be selected before dialing.
Using DSS Keys DSS keys are a special type of Call Appearance/Directory Number keys that are programmed with speed dial numbers to provide Direct Station Selection. When the call appearance is idle or busy, DSS keys act like Speed Dial keys, to call a station. When ringing, DSS keys act like CA/DN keys, to answer a call. Press an idle DSS key to dial the selected station number. If the station associated with the DSS key is ringing, the call appearance will be answered.
Bridging a Shared Call Appearance ________ You can bridge (connect to) an active call on a call appearance that is shared with other terminals, unless call privacy is enabled at the network. Press the busy Call Appearance key for the call you want to bridge. Lift the handset or press the Spkr key. The call duration timer begins when you are connected to the call. To disconnect from the call, replace the handset or press the Spkr key. The other parties will remain connected.
Transferring Calls _______________________ Use this feature to transfer an active call to another party. Press the Tran key while in an active call. The current call is placed on hold, and an idle call appearance is automatically selected. The Tran indicator flashes (on some network switch types, the Conf indicator may light instead of the Tran indicator). Dial the party you want to transfer the call to with the dial pad or a Speed Dial key.
Conferencing a Held Call Press the Conf key while you are on an active call with another call on hold. The current call is placed on hold and an idle call appearance is automatically selected. The Conf indicator lights. Press the Call Appearance key for the held call you wish to add to the conference. Press the Conf key to conference all parties together. Repeat the above steps to add another party. Dropping the Last Party Press the Drop key to remove the last party added to a conference.
Privacy Prevents other users from bridging on your active call. Group Call Pickup Answers a call ringing at another telephone in your workgroup. Directed Call Pickup Answers a call ringing at a specified telephone. Automatic Callback (Recall) Calls you when a dialed busy station becomes idle, then redials the station when you answer. Message Waiting Lights the Message Indicator on your telephone when you have a voice mail message.
Viewing the Call Log Call Press the Call key. DIR CALL MENU LOG ID Select LOG. A password may be set to prevent unauthorized entry into your call log. When prompted for a password, enter your 4-digit password with the dial pad. Press the Done key after entering the password. To change or remove the password, please refer to page 64. SELECT CALL LOG TYPE UNANS ANSWD OUT Select the type of call you want to view – UNANS (unanswered), ANSWD (answered), or OUT (outgoing).
Shortcut to the Unanswered Call Log If any calls ringing at your telephone were unanswered, UNANS will appear in the display. You can select UNANS to enter directly into the Unanswered call log. After you have viewed the unanswered call log, the UNANS display indication will clear until new calls are received. Dialing a Call Log Entry With the call you want to dial showing in the call log display, select DIAL. An idle call appearance will be automatically selected.
Using the Call Directory __________________ What is the Call Directory? The Call Directory is a softkey-based speed dialing system that can store up to 36 entries. A name display identifies each entry. Use the directory to store frequently-dialed numbers when additional Speed Dial keys are not available. Directory entries are displayed on nine screen pages, with four entries per page. The current directory page number (1-9) will be shown at the upper right of the display.
Using the Speakerphone _________________ The speakerphone feature allows two-way hands-free conversation and on-hook dialing. Placing and Answering Calls The Call Preference option (page 61) determines the behavior of your telephone when the Spkr key is pressed. If this option is set to Idle or Ringing, your telephone will automatically select an idle call appearance when you press the Spkr key, or activate the speakerphone when you press a Speed Dial or DSS key while onhook.
Using Voice Announce ___________________ The Voice Announce feature may be used to provide hands-free call announcing of screened calls or station-level paging when your phone is on-hook. Incoming calls that meet specific predefined criteria (see page 40) can be answered automatically by the speakerphone. The microphone can be automatically disabled for announcing only, or enabled to allow two-way conversations. You can enable or disable Voice Announce at any time.
Using a Headset ________________________ Headset Mode Operation Your telephone can be set for handset or headset use (see page 62). With a headset, the Spkr key is used as the hookswitch, and the speakerphone feature is disabled. Optimizing the Phone to Match Your Headset Headset models may vary in their microphone sensitivities and receive levels. Your telephone provides adjustments for transmit and receive levels to accommodate most headsets – see page 62.
Installation Ordering ISDN Service ___________________ ISDN ordering forms may be supplied by your service provider. You can also print forms using the PC-based Configuration Wizard. Please refer to Appendix A in this manual. Consult your service provider to plan your service installation. Allow adequate time after cutover for testing of all call appearances and programmed features. Ask your service provider for your SPID numbers, and confirm the installation date.
Basic Multipoint: (recommended for most applications) 6210T or 6220T NT1U-220TC Set phone termination to OFF. NT1 Set NT1 termination to 50 ohms. 6210T or 6220T Short Multipoint: 100 NT1U-220TC 6210T or 6220T Set phone termination to 100 ohms. 100 6210T or 6220T 100 6210T or 6220T Set NT1 termination to OFF. Extended Point-to-Point: NT1U-220TC Set phone termination to 100 ohms. Set NT1 termination to 100 ohms.
WARNING: If a separate power supply is used to provide PS2 power to the telephone, make sure that the output ground of the NT1 power supply and the PS2 power supply are connected (with the correct polarity) to a common ground reference point or electrical damage to the telephone may occur. • If your phone is equipped with jumpers next to the S/T IN jack, set both jumpers to PS1 or PS2 as required.
_________________ 6210U/6220U Installation U models include a built-in NT1. Optional external ISDN S/T Terminal Equipment may share the telephone's ISDN line by connecting to the S/T jack on the telephone. If you are not using external Terminal Equipment, no termination switch setting is required.
Extended Point-to-Point: U to Network 6210U or 6220U 100 100 1900' max. Set phone termination to 100 ohms. TE Set TE termination (internal or external) to 100 ohms. Line and Power Connections U models are powered on pin 7 (-) and pin 8 (+) of the U IN jack. PS1 and PS2 output power is supplied on the S/T OUT jack to power an additional terminal. • Using an 8-conductor line cord, connect the U IN jack on the telephone to the line jack. Route the cord under the guide tabs in the phone base.
Wall Mounting __________________________ Robust handset retainer clips for wall mount use are available on request from Tone Commander. Rotating the Base The phone base must be rotated for wall mounting. • Disconnect the line cord. • Remove the retaining screw in the center of the base. • Press the top of the tall edge of the base to disengage the snap tabs, then lift the base from the telephone body. Do not touch the expansion connector.
Configure the Set _______________________ ISDN configuration is performed automatically in many cases. The telephone set will detect the switch type, set the SPID number, and download other setup parameters when these features are available from the central office. You will be prompted for any required setup information that cannot be set automatically. Initialization A self-test is performed upon power up. Press any key to begin initialization with the network.
Parameter Download (National ISDN only) Parameter Download is a network feature that Identifies Call Appearance and Feature Activator keys that are assigned to your line so that your phone may be configured automatically. Note: Speed Dial and DSS keys are not configured by Parameter Download, as well as other features listed on page 26 (Customize your Phone).
Customize your Phone ___________________ You can set the following options on your phone. DSS – converts Call Appearance keys to Direct Station Selection keys with busy lamp indication for one-button speed dialing of stations that are monitored by your phone (page 34). Clock – sets the time-of-day clock. The clock is used for the time and date display, and for time stamping calls in the call log (page 55). Speed Dial – sets up spare keys for one-button speed dialing of frequently-called numbers (page 35).
Label the Set ___________________________ Label the multifunction keys with the telephone number, feature name, speed dial party name, or other appropriate designation. A perforated label sheet is provided with the telephone. An ISDN Telephone Setup Wizard for Windows can be downloaded from Tone Commander’s web site. This program prints key labels and service ordering forms. A Microsoft Word template for key labels only is also available. Please refer to Appendix A on page 69.
Installation Options Options in this section are typically set at the time of installation. Many options can be set automatically by the AutoSPID, Automatic Switch Detect, and Parameter Download features, if supported on the network.
A password may be set to prevent unauthorized entry into the Installation Options menu. When prompted for a password, enter your 4-digit password with the dial pad. Press the Done key after entering the password. To change or remove the password, please refer to page 37. SPID Entry _____________________________ A unique SPID (Service Profile IDentifier) is required for operation of the 6210/6220. If the network supports AutoSPID, a SPID that is assigned to your ISDN line can be automatically selected.
Parameter Download _____________________ (National ISDN only) ISDN Parameter Download is an automated feature for configuring Call Appearance and Feature Activator keys. If configured for auto download, a Parameter Download is executed when the phone initializes with a new SPID, or when requested by the network, due to a line configuration change. Note: Speed Dial and DSS keys are not configured by Parameter Download. From the Installation Options menu, select PARAM.
From the Installation Options menu, select KEYS. (Setup → INSTL → KEYS) The status indicator for each key will indicate the current setting. Green – Call Appearance or DSS. Red – Feature Activator. Off – Unused or Speed Dial. On the phone or expansion module, press the multifunction key to be programmed. The selected key’s indicator will alternately flash red and green.
Automatic Call Appearance Selection A call appearance is automatically selected when originating a new call, answering an incoming call, or conferencing or transferring a call. Three configuration options determine how call appearances are selected: Call Preference (page 61) – determines whether a new call is originated when you lift the handset or press the Spkr key. If set to NONE, you must manually press a Call Appearance key to originate a call.
Feature Activator Keys Feature Activator keys must be configured to match network feature activator codes that have been assigned to your line. Using the dial pad, enter the feature activator code assigned by your network service provider. If you need to make corrections while entering numbers, select ÅBKSP (backspace) to delete the previous digit. 10=NETWORK FA#59 |BKSP (CALL) CALL Select CALL if a call needs to be originated when the feature is activated.
DSS Keys DSS keys are a special type of Call Appearance/Directory Number keys that are programmed with speed dial numbers to provide Direct Station Selection. When the call appearance is idle or busy, DSS keys act like Speed Dial keys, to call a station. When ringing, DSS keys act like CA/DN keys, to answer a call. The LED indicator on the key shows the status of the station’s call appearance (idle, ringing, hold, busy).
Speed Dial Keys Keys not assigned for call appearances or feature activators may be used as Speed Dial keys. Dial strings can include network feature activator codes, to simplify the use of features such as Directed Call Pickup and Call Forwarding. Speed Dial keys may also be programmed from the User Options menu. 5553452341 |BKSP CLEAR PAUSE FA The currently programmed dial string, if any, will be shown in the display. Enter digits (24 maximum) with the dial pad.
F579871234 |BKSP CLEAR PAUSE Done FA When digits have been entered, press the Done key twice to return to the key selection menu or the Setup key to exit Setup Mode. Terminal Mode __________________________ (National ISDN only) If the network does not support Parameter Download, you must manually select the terminal mode. From the Installation Options menu, select MODE.
Installation Password ____________________ You can set a password to prohibit unauthorized entry into the Installation Options menu. If a password is currently set, the display will prompt you to enter your password prior to making changes. From the Installation Options menu, select PASSWD. (Setup → INSTL → More4 → PASSWD) INSTALLATION PASSWORD SET CLEAR Select SET. NEW PASSWORD:---|BKSP Enter a new 4-digit password with the dial pad.
Removing the Password Select CLEAR. “PASSWORD CLEARED” will be displayed to confirm that the password has been removed. PASSWORD CLEARED Done Press the Done key to return to Installation Options menu or the Setup key to exit Setup Mode. What to do if you lose your password Contact your system administrator or call Tone Commander technical support at (800) 524-0024 in the event you misplace your password. You will need to report the serial number of your telephone to receive a new password.
Reset to Factory Default Settings __________ Reset returns all settings to the factory defaults, and clears all speed dial numbers, logs, and passwords. This option is useful when moving the telephone to a new user or location. Default values are listed in the table on page 77. From the Installation Options menu, select RESET. (Setup → INSTL → More4 → RESET) RESET ALL SETUP OPTIONS? YES NO Select YES to confirm the reset operation.
Voice Announce _________________________ This option allows certain incoming calls to be answered automatically by the speakerphone. Voice Announce calls are restricted to calls on selected Call Appearance/Directory Number keys. In addition, calls from specified directory numbers, and/or calls of a selected type determined by the ringing pattern can be restricted. The microphone can be automatically disabled for announcing only, or enabled to allow two-way conversations.
Selecting Incoming Directory Numbers CA/DN keys must be configured for Voice Announce before selecting incoming DNs. Select DNs to restrict Voice Announce calls to specific callers (or groups of callers). The Calling DN templates are matched to the incoming caller ID to identify Voice Announce calls. You can enter up to three Calling DN templates. CALLING DN#1=4253491* |BKSP CLEAR ALL Select ALL if you want to accept all incoming calls.
Selecting Alerting Patterns Use the Alert option to allow only specific types of incoming calls (e.g. internal, external, intercom, etc.). CA/DN keys must be configured for Voice Announce before selecting alerting patterns. Select ALERT to define a specific alerting pattern required to validate incoming Voice Announce calls. ALERTING=ANY \ ANY NORMAL DIST INTCOM ALERTING=ANY PRI ANY \ – Accept any type of alerting (default value) NORMAL – normal alerting (pattern 0); typically used for internal calls.
Automatic Muting Select MUTE. AUTOMATIC MUTE=ON ON OFF Select ON to automatically mute the microphone during a Voice Announce call, or OFF to enable two-way conversations. Done Press the Done key after selecting the muting option.
Administration Options The following test and diagnostic options are available from the Administration Options menu: • • • • Local Inspect Hardware Version Software Version Serial Number • • • • Test Functions Diagnostics Terminal Restart Error Log Administration Options Menu _____________ You can enter from the Administration Options menu when the phone is idle or during an active call. Setup Press the Setup key. SETUP MENU INSTL ADMIN USER POTS Select ADMIN.
Local Inspect ___________________________ Local Inspect allows you to identify the call appearance/directory number or feature assignment of each configured key, directory numbers, and the feature indicator assignment for the Message Indicator. You can use Local Inspect after a Parameter Download to verify call appearance and feature assignments. From the Administration Options menu, select INSPCT.
More Press the More4 key to view: • Originate usage • Call appearance reservation ORIGINATING DN? YES \ RESERVED=OUT/PRIORITY IN DSS Key The display will show for the selected key: • Key number, directory number • DSS number 05=DSS/DN# 555-789-4251\ 4251 More Press the More4 key to view: • Originate usage • Call appearance reservation ORIGINATING DN? NO RESERVED=NOT RESERVED \ Feature Activator, Conference, Transfer, or Drop Key The display will show the key number, network feature activator number,
Speed Dial Key The display will show the key number and programmed autodial string for the selected key. 08=SPEED DIAL 5553452341 Directory Numbers Select DNs to view the list of directory numbers on this phone. The first line on the display will show the directory number, and ‘ORIG’ if this is an originating DN. DN#555-345-8952 More Done ORIG \ Press the More4 key to view additional directory numbers. Press the Done key to return to the Local Inspect menu or the Setup key to exit Setup Mode.
Version ________________________________ Use this option to view the telephone’s hardware version, software version, and serial number. From the Administration Options menu, select VERS. (Setup → ADMIN → VERS) VERSION SERIAL H/W S/W 6030X Serial Number Select SERIAL. SERIAL# 90108307001 Hardware Version Select H/W. MODEL: 6220T TOP: -01A PCB: -02B Software Version Select S/W. S/W VERSION: 01.04.
Optional Equipment Version Select 6030X, 6001TA, 6002TA, or other installed option. MODEL:6030X BUTTON EXPAN VERSION: 01.01.04 Done Press the Done key to return to the Administration Options menu or the Setup key to exit Setup Mode.
Test ___________________________________ Select this option to test the LCD display, LED indicators, and keys. From the Administration Options menu, select TEST. (Setup → ADMIN → TEST) TERMINAL TEST DISPLY KEYS 6030X Display and LED Indicators Select DISPLY. DISPLAY/LED TEST LCD RED GREEN OFF LCD Display Select LCD. All pixels (picture elements, or dots) on the display should turn dark. {{{{{{{{{{{{{{{{{{{{{{{{ {{{{{{{{{{{{{{{{{{{{{{{{ Press any key to return the display to normal operation.
Keys Select KEYS. PRESS EACH KEY TO TEST OR GO OFF-HOOK TO EXIT Press each key on the telephone (not on the expansion module), including the dial pad keys, one at a time. A letter should appear in the display for each pressed key. On 6210 models, 10 additional letters will appear after the first keypress, representing the 10 “missing” multifunction keys. ABCDEFGHIJKLMNOPQRSTUVWX abcdefghijklmnopqrstuvwx If all keys are operational, the following display will be shown. Press key to return to the Test menu.
123456789012345678901234 567890 After all keys have been tested, press any key to exit the test. Done You can also exit the test at any time by pressing the Done key to return to the Test menu or the Setup key to exit Setup Mode. Diagnostic Display ______________________ From the Administration Options menu, select. (Setup → ADMIN → DIAG) The display will show the states of layers 1, 2, and 3, the Terminal Endpoint Identifier, and the network switch type.
Viewing the Error and Download Logs ______ From the Administration Options menu, select LOG. (Setup → ADMIN → More4 → LOG) VIEW LOG ENTRIES ERROR PARAM CLEAR Select ERROR to view the error log or PARAM (National ISDN only) to view the Parameter Download log. The most recent log entry will be shown. More Done Press the More4key to view previous entries. Press the Done key to return to the View Log Entries menu or the Setup key to exit Setup Mode.
User Options The following personal preference options can be changed from the User Options menu: • • • • • Time and Date Speed Dial Keys Call Directory Personal Ringing Call Preference • • • • Handset/Headset Mode Preset Volume Levels Display Contrast Call Log Password User Options Menu ______________________ You can enter the User Options menu when the phone is idle or during an active call. Setup Press the Setup key. SETUP MENU INSTL ADMIN USER POTS Select USER.
Setting the Time and Date ________________ From the User Options menu, select CLOCK. (Setup → USER → CLOCK) The current time and date will be displayed, with the cursor flashing on the first digit. 04-27-99 11:16AM |BKSP AM/PM Enter new digits for the date and time with the dial pad. The cursor will advance automatically as each digit is entered. Time must be entered in 12-hour format. AM/PM is changed with a softkey.
Speed Dial Programming From the User Options menu, select SPDIAL. (Setup → USER → SPDIAL) The current state of each multifunction key is shown by the its status indicator. Green – unused key, available for speed dial use. Red – Speed Dial key that has already been programmed. Off – key set up for a call appearance, feature activator, or DSS. On the phone or expansion module, press a lit key to program it for speed dialing. The selected key’s indicator will alternately flash red and green.
Setting Up the Call Directory _______________ Up to 36 numbers can be stored in the Call Directory. Directory entries are similar to Speed Dial keys, but are accessed from a display menu. Place your most frequently-dialed numbers on Speed Dial keys, if available, and put other numbers in the directory. Directory entries are displayed on nine screen pages, with four entries per page. The current directory page number (1-9) will be shown at the upper right corner of the display.
Select NUMBER. Enter the number to dial with the dial pad. Dialing pauses are entered with the PAUSE softkey – see page 56. If you need to make corrections while entering numbers, select ÅBKSP (backspace) to delete the previous digit. CLEAR removes all digits, allowing you to start over. DIAL#=3491212 |BKSP CLEAR PAUSE NAME Done When all digits have been entered, press the Done key to return to the Select A Softkey menu or the Setup key to exit Setup Mode.
Personal Ringing Options ________________ Ringing Tone Your telephone has eight distinct ringing tones available. In environments with multiple terminals, unique ringing tones can help identify ringing stations. The selected ringing tone is used for all call appearances. From the User Options menu, select RING. (Setup → USER → RING) Select the TONE option. RINGING TONE=5 USE KEYPAD KEYS 1-8 Press a dial pad key (1-8) to select a ringing tone and hear a sample of the tone.
Ringing Control for Individual Call Appearances You can control the audible ringing at your telephone for each call appearance. Call appearances set to ALWAYS will ring immediately. Use this setting for your primary call appearances. NEVER completely disables ringing on the call appearance. Use this selection for monitored call appearances that are normally answered elsewhere. WAIT delays ringing at your telephone for 2 to 7 ringing cycles (6 seconds per cycle).
Call Preference Options __________________ (National ISDN only) Call Preference determines what happens when you lift the handset or press the Spkr key. For Lucent 5ESS Custom ISDN service, Call Preference is controlled by the network. RING preference will automatically select the oldest audibly ringing call appearance; if there is no ringing call appearance, an idle one is automatically selected.
Handset/Headset Configuration ____________ Handset/Headset Mode Select handset or headset operation with this option. Speakerphone mode and the hookswitch are disabled in headset mode; the Spkr key is used in place of the hookswitch. From the User Options menu, select VOICE. (Setup → USER → More4 → VOICE) VOICE MODE=HEADSET HAND HEAD VOLUME Select HAND or HEAD to select handset or headset mode. Done Press the Done key to return to the User Options menu or the Setup key to exit Setup Mode.
Receive (handset and headset) Select RCV- or RCV+ to adjust the receiver volume level. The new setting will be shown in the display. Transmit (headset only) Select VOICE. Select XMT- or XMT+ to adjust the headset’s transmit volume level. The new setting will be shown in the display. Done Press the Done key to return to the Voice Mode menu or the Setup key to exit Setup Mode.
Setting a Call Log Password ______________ You can set a password to prohibit unauthorized entry into your Call Log. From the User Options menu, select PASSWD. (Setup → USER → More4 → PASSWD) If a password is currently set, the display will prompt you to enter your password prior to making changes. CALL LOG PASSWORD SET CLEAR Creating/Changing Your Password Select SET. NEW PASSWORD:____ |BKSP Enter a new 4-digit password with the dial pad.
Done Press the Done key to return to the User Options menu or the Setup key to exit Setup Mode. Removing the Password Select CLEAR. “PASSWORD CLEARED” will be displayed to confirm that the password has been removed. PASSWORD CLEARED Done Press the Done key to return to User Options menu or the Setup key to exit Setup Mode. What to do if you lose your password Contact your system administrator or call Tone Commander technical support at (800) 524-0024 in the event you misplace your password.
Troubleshooting Inoperable Telephone Recovery Procedures Whenever a telephone is unable to operate normally or remains in a particular state with no escape, accomplish the following: 1. Press SETUP, the SETUP Menu should be displayed. This response indicates that there is power to the telephone, and its microprocessor is operating. Proceed to Step 5. If there is no display, proceed to Step 2. 2.
Layer 3 does not initialize: • Verify that the correct SPID number is programmed. • Verify with the serving telco that they have not changed from a customized to a universal SPID format. • Verify with the serving telco that they have not changed their office to a new area code (some SPID formats include the area code). • Enter the correct SPID or SPID format. With full initialization, proceed to the following steps. Verify operation of the telephone by accomplishing the following: 1. Access an idle line.
Telephone Configuration Troubleshooting CA/DN trouble Check Inbound calls to a specific line cause the LED to flash, but there is no audible ringing. >SETUP >USER >RING >CONTROL >Select line >ALWAYS A specific line is selected that is supposed to have dial tone, but there isn’t any. >SETUP >INSTL >KEYS >Select line key >CA/DN General usage Fix Check Fix All inbound calls appear on CA1. Outbound calls cannot be made.
Appendix A Ordering ISDN Service Setup Wizard The ISDN Telephone Setup Wizard simplifies ordering ISDN service. This Windows 95/98/NT program prompts you for all required information, and prints the service order forms and key designation labels. You can download the Setup Wizard from Tone Commander’s Web site at www.tonecommander.com or call Tone Commander at (800) 524-0024 to order the program on floppy disks.
Recommended Button Assignments Network Button # Assignment 1 Call Appearance (PDN) 2 Call Appearances 3 . . . . . . 58 59 Additional Feature Keys 60 Conference * 61 Transfer * 62 Drop * 63 Message Waiting Indicator * National ISDN only; DO NOT assign these keys for 5ESS Custom ISDN.
Appendix B Setup Menu Tree INSTL (Installation Options) SPID (Service Profile Identifier) ...................................... page 29 PARAM (Parameter Download – National ISDN only)..... page 30 START (Start Download) AUTO (Automatic Download Enable/Disable) KEYS CA/DN (Call Appearance/Directory Number) ..........
VA (Voice Announce) ..................................................... page 40 KEYS (CA/DN Keys that accept VA Calls) DNs (Incoming Directory Numbers) ALERT (Incoming Call Alerting Patterns) MUTE (Automatic Microphone Muting) ADMIN (Administration Options) INSPCT (Local Inspect) .................................................. page 44 KEYS (Call Appearance and Feature Activator Keys) DNs (Directory Numbers) MESSAGE (Message Waiting Indicator) VERS (Version) ............................................
USER (User Options) CLOCK (Set Time and Date) .......................................... page 55 SPDIAL (Speed Dial) ...................................................... page 55 PAUSE (Dialing Pause) DIR (Call Directory).......................................................... page 57 RING (Personal Ringing) ................................................
POTS (6002TA Analog POTS Port Options) Options in this menu are described in the 6002TA Analog Port Terminal Adapter User Manual.
Appendix C Warranty and Service Tone Commander Product Warranty For a period of one year from date of dealer purchase, but not to exceed 16 months from date of manufacture, Tone Commander Systems, Inc. (Tone Commander) warrants its products to be free from defects in material and workmanship under conditions of normal use and service. Tone Commander shall, at its option, repair or replace any defective product which, in its opinion, has not been misused, damaged, or improperly installed.
Appendix D Specifications Contents of Shipping Container Modular handset coil-cord Modular line cord Label Sheet Handset Manual Quick Reference Card Standards Compliance ANSI T1.601-1992 and T1.
Factory Default Settings Default Value (National ISDN) Default Value (5ESS Custom ISDN) Auto Param.
Appendix E UL/FCC Statements Important Safety Instructions 1. Never install telephone wiring during a lightning storm. 2. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. 3. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. 4. Use caution when installing or modifying telephone lines.
14. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when some service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used. 15. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: A.
FCC Requirements The Tone Commander Models 6210T, 6210U, 6220T, and 6220U comply with Part 68 of the FCC Rules. The label affixed to this equipment contains, among other information, the FCC Registration for this equipment. You must, upon request, provide this information to your telephone company. The following jacks must be ordered from the telephone company in order to interconnect this product with the public communication network: RJ49C.
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13-102800 Rev. L ©2003 11609 49th Place West Mukilteo, WA 98275-4255 (800) 524-0024 (425) 349-1000 Fax: (425) 349-1010 www.tonecommander.
