HL_DM5201_GB.qxd 16-04-2003 13:24 Page 1 Deskmaster User Guide V2.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 2 Deskmaster 1 FUNCTION KEYS 6 2 DISPLAY 7 3 GENERAL REMARKS 7 3.1 CONNECTION 7 3.2 PLACE 8 3.3 SECURITY NOTES 8 3.4 CLEANING 8 3.5 DISCONNECTING THE LINE CORD(S) FROM THE PHONE 8 4 USER INTERFACE CONCEPT 9 4.1 Language Setting 9 4.2 Operation 5 ESTABLISHING A PHONE CALL 10 5.1 OUTGOING CALLS 10 5.2 INCOMING CALL 11 5.3 CALL LOG 11 5.4 GROUP LISTENING 11 5.5 HANDS FREE SPEAKING 11 5.6 PREPARATORY DIALLING 12 5.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 3 Deskmaster 9.1.1 Call fowarding enabled/disabled 20 9.1.2 Enter/Change Call Fowarding destination 20 9.2 PHONE BARRING 20 9.3 HOTLINE CALLS 21 9.4 CALL LOG 22 9.5 DISPLAYING THE SELECTED FEATURES 22 9.6 DIRECT FEATURE ACCESS 23 10 9.6.1 Disable function Code Display 23 RINGER CONFIGURATIONS 24 10.1 QUIET FUNCTION (DO-NOT-DISTURB) 24 10.1.1 Function ON 24 10.1.2 Function OFF 24 10.2 CALL FILTER 24 10.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 4 Deskmaster 13.6 PROGRAMMING THE PREFIX 35 13.7 TELEPHONE RESET 36 13.8 CALLER ID DISPLAY CONFIGURATION (NUMBER, NAME, OFF) 36 13.9 USER TO USER SIGNALLING (UUS) 37 13.9.1 Programming UUS Messages 37 13.10 LEAST COST ROUTING (LCR FUNCTION) 37 14 39 DATA INTERFACE 14.1 CONFIGURATION OVERVIEW 39 14.2 ESTABLISHING INTERNET CONNECTION (WIN95®; WIN98®) 39 14.2.1 Installing Modem driver into Windows 39 14.2.2 Setting Dial-Up Network 39 14.2.
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HL_DM5201_GB.qxd 16-04-2003 13:24 Page 6 Deskmaster 2 1 3 4 5 11 12 ESC OK 11 12 1 4 7 R * 2 5 8 0 3 6 6 9 1 + - 7 8 9 10 13 1 FUNCTION KEYS 1 2 3 4 5 6 7 8 9 10 11 12 13 Phonebook key To quit an active function and return to the menu level above, to end a procedure started or a programming sequence. Selection/confirmation of the menu item offered in the display. To go to the previous available menu item. Correction of an entry (last character).
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 7 Deskmaster Fr. ISDN 03 Jan 99 00:39 2 DISPLAY • • • • • • • 1st Line In idle state, date and time will be displayed. During a connection, the number of the called party will be displayed. In case of a function selection, the main menu will be displayed. 2nd Line When programming, the selected function will be displayed. The function offered can be selected using the OK key.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 8 Deskmaster 3.2 Place For the placement of your phone, please ensure: • Do not place the phone in an area where it may come into contact with water and chemicals. • Plastic support pads of the phone: The equipment has been manufactured for usage in normal environments. Chemical influences from the area, in which you place the phone (chemicals used for the maintenance of furniture) may have an impact on the plastic pads.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 9 Deskmaster 4 USER INTERFACE CONCEPT 4.1 Selecting the language It is possible to set the display texts in different languages. 250 • Select the system parameter menu System param. System param. 253 charge … • Select the language menu. The menu can be directly accessed using the shurtcut 261 261 • Confirm to enter Language English • Scrolling : You can now select the different languages Language French language • Press OK key to confirm 4.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 10 Deskmaster For users already familiar with the features of the phone, direct menu access mechanisms are provided: • Each menu item (function) is displayed with a 3 digit function code in front of the function name (display of function codes can be switched off). The menu/function can be directly accessed by pressing the Function key “ ” (left side of the dialling keypad), followed by the function code 2 1 0 required, entered from the dialling keypad: e.g.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 11 Deskmaster 5.2 Incoming Call When you use different MSN numbers on an ISDN line you can program up to 3 MSN number inside the Deskmaster ISDN phone. When you get an incoming call, the Deskmaster will display on the upper-line of the display the number that is calling and on the second like the MSN number this person called. This allows the user of the Deskmaster to see what MSN number was called for example business call or private call. • Idle state.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 12 Deskmaster • Hands free ON again: Keep hands free pressed and replace handset on hook. 071183998261 connected Mo. 21 Feb 98 17:26 • End connection: Press hands free key. Note : With high background noise, no speech may be received. In this case it is better to use the handset, otherwise your calling partner might not understand you. 5.6 Preparatory Dialling The called party number can be entered, before the handset goes off hook.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 13 Deskmaster 5.8 Special Dialling Procedure The ISDN telephone supports special dialling procedures that can be used in the ISDN network for example : CUG (closed user groups) or SUB (subadressing).
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 14 Deskmaster 6 DIALLING WITH COMFORT 6.1 Last Number Redial You can automatically redial the last manually dialed number, e.g. because the called subscriber was busy or did not answer the call. Please dial_ • Handset offhook or hands free key pressed. 07118398261_ ringing • Press redial key. Note : Last number redial is also possible during preparatory dialling.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 15 Deskmaster [A-Z] • SEARCHING: If a character is entered, the first entry starting with that character will be selected from the phone book and the cursor moves a step to the right. Entering the following characters, the search becomes more and more precise. Pressing the RIGHT arrow key will display the next entry and switch off the search function. Entry of characters will be through the dialling keypad.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 16 Deskmaster • Select note. Note 2 : 0711123456 change • RIGHT arrow to go to the next option. Confirm deletion with OK. Note 2 : 0711123456 delete • RIGHT arrow to go to the next option. Note 2 : 0711123456 change Change the entry. Note 2 : change 2 : 0711123456 The last empty entry will always be offered as “new note” until all records are occupied.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 17 Deskmaster 7.1.2 Broker You have established a second call and you want to switch between both calls: • 2nd call active, 1st call on hold. • Press the flash key “R” followed by ”2“. Connected to the 1st call. • Press the Flash key “R” followed by ”2“. Connected to the 2nd call. 07231396410 connected 07118398261 connected 07231396410 connected 7.1.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 18 Deskmaster V.24 port • AB port • • Status information of the data port or to disconnect the data connection. (only deskmaster 510/520 model) Status information of the AB port. (only deskmaster 520 model) All connections will be broken. 7.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 19 Deskmaster 8 INCOMING CALL DURING A CONNECTION During a call, another incoming call will be indicated by a special ringing tone and a message on the display of the phone. 8.1 A 2nd Incoming Call (Call Waiting) • Connection state. • A short ringing tone will indicate another incoming call. • Requirement: The call waiting feature is enabled.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 20 Deskmaster Please note, that Call Forwarding has to be enabled in the ISDN Exchange. In addition, the own MSN number has to be programmed for your phone. (See section Programming – Programming Multiple Subscriber Numbers (MSN)). 9.1.1 Call Forwarding Enabled/Disabled • Idle State. • Go to the menu item diversion. (Function code “220” will be displayed optionally.) Mo.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 21 Deskmaster • Go to the menu item barring. (Function code “300” will be displayed optionally.) 300 • Select the submenu. Barring Barring international • Scroll the menu to go to the required function. Barring Barring national • Scroll the menu to go to the required function. • Scroll the menu to go to the required function. Barring total Barring OFF • Select the function displayed. 9.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 22 Deskmaster 9.4 Call Log Incoming calls, which have not been answered, will be recorded in a call log of unanswered calls together with: • Caller ID; • Date and Time of the (last) call; • Number of calls from that subscriber; • UUS texts (if any). There are 20 records available for that function. If all records are occupied, the oldest entry will be overwritten.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 23 Deskmaster Mo. 21 Feb 99 17:26 • Idle state, LED for the INFO key flashes. • Scroll the list of programmed features. • Scroll the list of programmed features. Diversion (MSN 1) to 07118398262 Call Waiting active (ON) • Select the displayed function. Call Waiting (OFF) • Switch function OFF. The programmed feature “Call Waiting” will be disabled. 9.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 24 Deskmaster 10 RINGER CONFIGURATIONS 10.1 Quiet Function (do-not-disturb) The audible ringer will be switched off for all incoming calls. The calls will still be indicated on the display. 10.1.1 Function ON • Idle state. • Go to the menu item Quiet. (Function code “230” will be displayed optionally.) Mo. 21 Feb 99 230 Quiet 17:26 Quiet (OFF) ON Mo. • Quiet is now active. 21 Feb 99 17:26 10.1.2 Function OFF • LED for the INFO key flashes.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 25 Deskmaster Filter 132 Number • Select a register (1 of 5) and enter the phone number required. Number 3: Number 3 : 0123456_ Filter 132 Number Filter 131 selection By specifying the filter type, you can define, whether the programmed numbers should be signalled by the audible ringer or not. The following functions are available: Menu Function Filter Off • The filtering on barring of caller IDs will be switched OFF.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 26 Deskmaster 10.3.1 Access to Ringing Tone Programming • Idle state. • Go to the tone ringer menu (Function code “210” will be displayed optionally.) Mo. 21 Feb 99 210 Tone ringer 17:26 Tone ringer 211 MSN 1 • Scroll the available menus to go to the required MSN or the special tone. • Scroll the available menus to go to the required MSN or the special tone. • Select the melody with the RIGHT and LEFT arrow keys (7 melodies available).
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 27 Deskmaster Special ringer 216 Tone ringer • Go to the special ringer menu. • Select the melody with the RIGHT and LEFT arrow keys (7 melodies available). Ringer Typ : • Select the volume with the RIGHT and LEFT arrow keys (7 volumes available). Ringer (Special) Volume : • Select the automatic loudness increment with the RIGHT and LEFT arrow keys (ON or OFF). Ringer (Special) Autoincr. : OFF • Confirm the entry and return to menu level.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 28 Deskmaster 11.2 Scheduling a New Appointment • Last Entry. 3 : New appointment • Go to the required appointment type with the arrow keys: 1time/daily/weekly/monthly Type : 1 time • Enter date/time. The actual date is preselected and can be changed using the arrow keys and the keypad. Date/time 24.03.99 • Enter the phone number related to the appointment. Number : 34567 14 : 00 • The appointment is now stored. 11.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 29 Deskmaster • Appointment will be rescheduled by 5 minutes, confirm with OK. Appointment 1 : 12345 In 5 Minutes • The appointment entry may be changed, confirm with OK. (see “Changing or Deleting an Appointment”) Appointment 1 : 12345 modify • The appointment entry may be deleted, confirm with OK. (See “Changing or Deleting an Appointment”) Appointment 1 : 12345 delete Appointment 1 : 12345 • Appointment expired: audible alarm.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 30 Deskmaster 13 PROGRAMMIING & CONFIGURATIONS 13.1 Alphanumeric characters To enter a name into the telephone book, using the keypad of the ISDN telephone, each numeric key has some alphanumeric characters: Key 1x 1 2x 3x , 4x 5x 6x 7x 8x 9x 10 x 11 x 12 x 13 x 14 x - ? ! , .
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 31 Deskmaster • Enter the name of the subscriber using the dialling keypad. Name : Topcok • Correct wrong character. Name : Topco • Enter correct character (entry: M = 1 x key 6). Name : Topcom • Enter corresponding number. Number 072313964 • The entry is stored. Note : In the Deskmaster 510i and 520i with built-in V.24 port, the phone book can simply be loaded from the PC database using the optional PC CTI software for the Deskmaster. 13.2.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 32 Deskmaster 13.2.3 Deleting a Phone Book Entry • Go to the prg. tel. book menu as described above. Prg. tel. book 281 delete entry • The first available entry from the phone book will be displayed. Scroll to the entry to be deleted, using the arrow keys or by entering the name using the dialling keypad. (See section “Dialling from the Phone Book”) A_Company 0723198765 Topcom 01256985 • Select the required entry. • The selected entry will be deleted. 13.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 33 Deskmaster 13.4 Programming Password Protection The ISDN Deskmaster contains a password function which allows access to several features of the phone after entry of a user programmable password. With password protection enabled, the operator will be prompted to enter a four digit password.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 34 Deskmaster 13.5 Programming Multiple Subscriber Numbers (MSN) By programming an MSN number, each phone of the ISDN bus can be directly addressed upon an incoming call. This of course requires that this “dial-in” number is known to the caller. If no MSN has been programmed, the ISDN phone will accept all calls to the ISDN bus. With MSN’s programmed, the phone will only react to calls received with one of the MSNs programmed.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 35 Deskmaster 13.6 Programming the prefix You can program your Deskmaster according your application and country where it is used. PABX Prefix If you use the Deskmaster behind a pabx system, the telephone can automatically add the digits for an external line before each incoming number. So you can use the callback function from the unanswered call list. National prefix This is the prefix that will be added to incoming national calling numbers.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 36 Deskmaster 13.7 Telephone reset It is always possible to reset your unit back to the default settings and clear all memories. • select the system parametermenu 250 System param. System param. 253 charge • Select the reset menu. The menu can be directly accessed using the shortcut 264 264 Reset Reset Are you sure ? • Confirm to enter. • Press OK to reset the unit EEPROM Reset Please wait…_ • The unit will restart. Mo.
HL_DM5201_GB.qxd 16-04-2003 13:24 Page 37 Deskmaster 13.9 User to User Signalling (UUS) The ISDN phone can be programmed to automatically release a preprogrammed text message on outgoing calls. This function allows you to send a short message to a phone without establishing a connection. There are 5 fixed, standard texts and 1 user programmable text available. 13.9.1 Programming UUS Messages • Idle state. • Go to the UUS text menu. • Select the menu.
HL_DM5201_GB.qxd 16-04-2003 13:25 Page 38 Deskmaster System param. 253 charge System param. 360 LCR • Select the menu item LCR LCR 263 delete entry LCR 361 new entry • Select new entry • Input carrier name (max. 8 characters) • Enter a carrier name via the keypath Carrier name _ Carrier name Routel_ • Enter the carrier prefix : this is the number that will automatically be added before the tel. Number (max.
HL_DM5201_GB.qxd 16-04-2003 13:25 Page 39 Deskmaster 14 DATA INTERFACE The following functions and PC options are only available on the Deskmaster 510i and 520i. The configuration V.24 port allows direct connection to a PC and therefore enables: • Computer Telephony Integration (CTI); • Access to On-Line Services and to the Internet or data/file transfer to other subscribers at ISDN speed (64 Kbit/s). 14.
HL_DM5201_GB.qxd 16-04-2003 13:25 Page 40 Deskmaster 14.2.2 Setting Dial-Up Network • Go to “My computer”. • Select “Control panel” option. • Select “Add/remove Software” option. • Select “Windows setup”. • Select “Communication” option. • Select “Details”. • Mark “Dial-up network” item. In case this item is already marked, go to “Setting Internet Protocol”. • Select “OK”. (The installation of the Dial-Up Network adapter will be finished) • To the question “Restart computer” you answer “No”. 14.2.
HL_DM5201_GB.qxd 16-04-2003 13:25 Page 41 Deskmaster • • • • • Press the right mouse button. Select “Properties” option. Select “Server type” (see Internet Provider). Select “TCP/IP settings” and fill in the right data (see Internet Provider). Select “OK”. The Internet connection is now established and all settings are finished. 14.3 CTI Software Installation CD-Version 2.
HL_DM5201_GB.qxd 16-04-2003 13:25 Page 42 Deskmaster Dialling from the PC Caller Identification (ISDN calls) Group Listening Hands Free Call Diversions Call Hold (Broker, Conference) Direct dialling from journal, phone books, etc. Automatically generate notes on incoming and outgoing calls with date/time stamp and caller information from the internal database. With the ISDN phone controlled from the PC screen, the hands free facility is automatically switched on at call establishment.
HL_DM5201_GB.qxd 16-04-2003 13:25 Page 43 Deskmaster - The analog port can have its own MSN number, which should be programmed as described in the sections before. If this MSN has not been set, the analog port will react to all incoming calls (as the ISDN phone would). Note : The analog extension is fed by the Deskmaster 520i. If you connect more extension in parallel, certain extensions might not operate correctly. Therefore it is recommended to connect maximum 2 extensions to the analog port. 15.
HL_DM5201_GB.qxd 16-04-2003 13:25 Page 44 Deskmaster 15.4 Flash commands on analogue port When you have an analogue telephone with Flash key, you can handle two calls at the same time on the analogue port.
HL_DM5201_GB.qxd 16-04-2003 13:25 Page 45 Deskmaster 350 • Select the menu entry to AB port AB port AB port 341 settings Settings 340 service • Select the required service type Service (Tel_speech) Tel_speech • Select the required service type Service (Tel_speech) Tel_Audio 3.1kHz • Select the required service type Service Fax • Select the required service type To set the analogue device as fax Gr2/Gr3 select ‘fax’.
HL_DM5201_GB.qxd 16-04-2003 13:25 Page 46 Deskmaster 17 APPENDIX 17.1 Modem Commands (AT Commands) 17.1.1 Basic Commands A Bn D En Fn Hn In On Qx Sn Vn Wn Xn Zn Answer Mode Select Baud rate(s) B0 1200 bps B4 19200 bps B1 2400 bps B5 38400 bps B2 4800 bps B6 57600 bps B3 9600 bps B7 115200 bps (default) Dial number Echo Commands E0 echo off E1 echo on (default) Protocol Selection F1 X.
HL_DM5201_GB.qxd 16-04-2003 13:25 Page 47 Deskmaster &Tn &V &Wn Test Modus 0 TerminateTest 1 loop back test Show actual configuration Store actual configuration 0 store as configuration 0 1 store as configuration 1 17.1.
HL_DM5201_GB.qxd 16-04-2003 13:25 Page 48 Deskmaster 17.2.2 Voice Codes Call reference ISDN number Charging info Number String 0 1 2 3 4 5 6 7 8 OK CONNECT// RING// DISC/// ERROR NO DIAL TONE// BUSY// NO ANSWER// 17.2.
HL_DM5201_GB.qxd 16-04-2003 13:25 Page 49 Deskmaster 11 12 Bit Option 0-2 3 4-7 default: 00 (0 x reserved &K (flow control, d = 0) &R (RTS option, d = 0) reserved 00) 17.2.4 External Interfaces (Microsoft TAPI) The Deskmaster 510i and 520i provides a TSPI driver for the Microsoft Telephone Application Programming Interface (TAPI). All ISDN phone functions may be controlled through that interface. 18 ERROR MESSAGES/CAUSES Deskmaster Q.931 Spec.
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HL_DM5201_GB.qxd 16-04-2003 13:25 Page 51 Deskmaster 19 QUICK OPERATION GUIDE Feature Operation Remarks Outgoing Call For hands free operation, press instead of lifting handset. Incoming Call Redial (last number) Dial from Phone Book Check Unanswered Calls A…Z Search entry by typing characters from dial keypad. Press unanswered call list key to scroll through list, lift handset to dial. … 123 Select the function displayed with OK. Select Feature by Function Code A…Z Enter 3 digit code.
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