User's Manual

Obtaining Technical Support
P/N 7010-0816
6-15
Phone
To contact TPS Customer Support by phone, call:
1-866-4TOPCON (1-866-486-7266)
Monday through Friday
7:00 a.m. to 5:00 p.m., Pacific time
E-mail
To contact TPS Customer Support via e-mail, use one of the
following electronic mail addresses (Table 6-1).
When e-mailing TPS customer support, provide the following
information for better, faster service:
1. The receiver model and configuration settings.
In PC-CDU, click HelpAbout, and click Save to file. Enter a
name for the file, and save it to your computer. Attach this file to
the e-mail.
2. The system/hardware specifications for the computer running
PC-CDU; such as operating system and version, memory and
storage capacity, processor speed, and so forth.
3. The symptoms and/or error codes/messages that precede and
follow the problem.
Table 6-1. Technical Support E-mail
For Questions Related To... Use...
Hardware (receivers, antennas, firmware) [e-mail]
GPS+ and 3DMC [e-mail]
OAF [e-mail]
RTK [e-mail]
PC-CDU [e-mail]
If in doubt... [e-mail]
TIP
For quick and effective support, provide a detailed
description of the problem.