User's Manual

Introduction
GettingTechnicalSupport
6
P/N:7010Ͳ1004
Getting Technical Support
BeforecontactingaTopconcustomerrepresentativeaboutanyproblemswiththereceiver,see“Troubleshooting ”onpage 68
forsomesolutionsthatmayfixtheissue.
ContactyourlocalTopcon dealerorvisittheTopconTotalCareWebsite(www.TopconTotalCare.com)fortechnicalsupport.
WhencontactingTopconfortechnicalassistance,providethefollowinginformation
forbetterandfasterservice:
1. Adescriptionofthefollowing:
–Fieldoperationthatwasbeingperformedwhentheproblemoccurred
–Detailsoftheunexpectedbehavior,symptoms,andanyerrormessagesthatprecedeorfollowtheproblem
–Problemoccurrencefrequencyorpatterns
2. Receiverinformationandconfigurationsettings.Forreceiverinformation,clickInformationinTRU,select
Saveto
Fil
e,enterafilename,andsaveittothecomputer.
3. Specificationsofmobiledevicesandcomputersusedinthefieldorofficeexhibitingtheproblem.These
specificationsshouldincludemodelinformation,ver sionnumber,operatingsysteminformation,memoryand
storagecapacity,etc.
4. Informationabout thesystemsoftware,includingthe
versionnumberandste
pstoreproducetheproblem.
5. Adescriptionofthefieldenvironmentand/orobservationconditionswhentheproblemoccurred.
Forquickandeffectivesupport,provideadetaileddescriptionoftheproblem.